Collection Manager

As the Agency Collection Manager, your main focus will be on delivering outcomes similar to that of a territorial manager but on an area level. This role involves implementing strategies to reduce loss rates, supporting the onboarding process for new agencies, establishing vendor teams and channels, creating executive-level tracking mechanisms, and developing effective collections and roll rate management strategies. You will also assist in settlement frameworks, execute alternate resolution tools, and implement controls and key metrics for collections of unpaid dues beyond certain thresholds. Your key responsibilities will include creating field infrastructure for collections portfolios in a specific location, end-to-end vendor management, building and mentoring the field team, improving overall collections in the allotted area, delivering detailed financial and behavioral trend analysis, maintaining detailed reports to track performance, ensuring customer-centric field collections, and identifying strategic performance opportunities and threats. To qualify for this role, you should have 2 to 4 years of field collection experience in financial services, proficiency in working with new technology solutions, the ability to manage teams effectively, a strategic mindset, competency in managing collection business partners at the regional level, and the readiness to travel as per business requirements. Additionally, you should possess an understanding of collection tools such as NPA tools and legal actions. This is a full-time, permanent position with benefits including Provident Fund, day shift schedule, performance bonus, and yearly bonus. The preferred education level is a Bachelor's degree, and relevant management experience is preferred. If you have the required qualifications and skills and are looking for a challenging role in the field of agency collection management, we would like to hear from you.,