Collection Manager

The role you are applying for is responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy. Core Responsibilities: Ensure to manage the assigned portfolio to achieve the expected resolution. Update trail/feedback needs in the system and report to respective stakeholders. Resolve NPA reversals and write-off recoveries through personal visits. Initiate and execute legal tools in a timely manner: Warrants execution under Section -138/ Section -25, Timely execution Sarfaesi. Coordinate with Legal team/Lawyers for timely filing of Sec 14 and obtaining DM orders & Enforcement of agents for timely and smooth possessions. Ensure customer satisfaction through quick resolution of customer issues and complaints by personal visits on assigned customers, applicants/co-applicants, and collateral properties. Drive resolution through personal visits to achieve set targets. Manage trails/feedback in M Collect and monitor Delinquency file regularly. Ensure customer satisfaction by resolving customer issues within specified TAT. Collaborate with team members from other functions. Ensure compliance with all Audit/NHB/IRB regulations as well as policies and procedures of the company. Education: Graduate Desired Experience: Minimum 2 to 4 years in the field.,