2703 Cobol Jobs - Page 24

Java Engineer (Urgently Required) Experience: 5+ years Work Mode: Hybrid (Nagawara, Bangalore) Required Skills: Java Spring boot Kubernetes Object oriented experience System designing exposure Database exposure Agile Development Process, Principles & Methodologies Business Acumen and Problem Solving Continuous Improvement DevOps Tools & Practices Azure (or AWS equivalent): App Service, Functions, Pipelines Essential Job Functions: Utilize the software development lifecycle to implement technology solutions that create and enhance applications. Inspect, analyze, and translate functional and non-functional requirements into technical design, application code, and configuration parameters. Produce design specifications, including screen layouts, graphical user interfaces, and printed outputs developed for self and others. Convert technical design and specifications into functioning components through the development of application code and configuration. Provide technical on-call support as defined within team and role expectations. Create and execute unit tests to ensure issues are proactively identified within the software development lifecycle. Analyze code to identify causes of errors and defects. Remediate known errors within development and production support contexts. Review application code for self and others. Define, support, and enforce code standards and guidelines relevant to the applications and technologies being supported. Estimate and size work based upon high-level requirements. Continuously improve applications and processes with a focus on quality, efficiency, and user experience. Cultivate relationships across roles and organizations to maximize collaboration, partnership, and efficiency. Provide peer coaching and feedback formally and informally. Request and utilize feedback to foster personal development. Expectation is to be proficient in at least two and ideally three programming languages (e.g. COBOL, Java) and develop or maintain at least three application. Work autonomously, providing technical supervision to peers while demonstrating appreciable business knowledge within the general financial services and marketing domains. Job Types: Full-time, Permanent Pay: Up to ₹1,600,000.00 per year Location Type: In-person Experience: Java: 5 years (Required) Azure: 5 years (Required) Kubernetes: 5 years (Required) Location: Bangalore, Karnataka (Required) Work Location: In person Speak with the employer +91 9990068898

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Analyze business requirements to develop database solutions for Health Care and Reporting systems Able to conduct Scrum ceremonies Walk-through the technical design document with Business/SME/QA group and support team Support QA, UAT and Release phases of the project via defect analysis, change maintenance, etc. Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Educational Qualifications: B.E or MCA or B. Tech or MTECH or MS Graduation Primary Skillset - Mainframes (COBOL,JCL,DB2,CICS,VSAM,REXX,API), SQL 7+ years of experience in Mainframe apps Solid understanding of software engineering processes: Design patterns, algorithms, data structures, schemas and queries, system design, unit testing, code reviews, agile and Dev-Ops Proven good communication and presentation skills Proven solid problem solving, analytical skills, Good communication and presentation skills Preferred Qualification: Java and Python At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Req ID: 332695 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Mainframe Developer to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Job Title: Mainframe Developer Skills: Cobol, CICS, DB2, VSAM, JCL Overview: We are seeking a highly skilled Mainframe Developer to join our team. The ideal candidate will be responsible for designing, configuring, programming, and testing mainframe applications and technical architecture components. This role involves fixing defects, improving performance, and ensuring service commitments are met. The Mainframe Developer will also participate in code reviews and mentor junior developers. Responsibilities: Detailed Design: Perform detailed design of application and technical architecture components. Configuration and Programming: Configure, program, and test the application or technical architecture component. Defect Fixing: Identify and fix defects and performance problems. Service Commitments: Be accountable for service commitments at the individual request level for in-scope applications. Code Reviews: Participate in code reviews and collaborate with other developers, designers, and architects to ensure requirements are met. Mentoring: Mentor junior developers and provide guidance on best practices and development techniques. Technical Skills: Proficiency in mainframe programming languages such as COBOL, JCL, and CICS. Experience with databases like DB2. Knowledge of mainframe tools and utilities. Understanding of software development life cycle (SDLC) and agile methodologies. Familiarity with performance tuning and optimization techniques. General Skills: Strong analytical and problem-solving skills. Excellent communication and collaboration skills. Ability to work in a fast-paced, agile environment. Proficiency in GIT, Scrum, and Azure DevOps. Preferred Qualifications: Experience with additional mainframe tools and technologies. Familiarity with modern development practices and tools. Experience in mentoring and leading junior developers." About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Job Description: We are looking for a Mainframe lead responsible for diagnosing problem areas designing innovative solutions facilitating deployment and defining and automating the processes Key Responsibilities: As part of the Infosys delivery team your primary role would be to interface with the client for quality assurance issue resolution and ensuring high customer satisfaction You will understand requirements create and review designs validate the architecture and ensure high levels of service offerings to clients in the technology domain You will participate in project estimation provide inputs for solution delivery conduct technical risk planning perform code reviews and unit test plan reviews You will lead and guide your teams towards developing optimized high quality code deliverables continual knowledge management and adherence to the organizational guidelines and processes You would be a key contributor to building efficient programs systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you Technical Requirements: Primary skills Required Mainframes COBOL PL 1 CICS JCL DB2 Additional Responsibilities: Additional info Knowledge of more than one technology Basics of Architecture and Design fundamentals Knowledge of Testing tools Knowledge of agile methodologies Understanding of Project life cycle activities on development and maintenance projects Understanding of one or more Estimation methodologies Knowledge of Quality processes Basics of business domain to understand the business requirements Analytical abilities Strong Technical Skills Good communication skills Good understanding of the technology and domain Ability to demonstrate a sound understanding of software quality assurance principles SOLID design principles and modelling methods Awareness of latest technologies and trends Excellent problem solving analytical and debugging skills Experience in Scrum Agile methodologies Solid problem solving skills Good Interpersonal and communication skills for working in global team Ability to learn new technologies and tools quickly Preferred Skills: Technology->Mainframe Technologies->Mainframe Technologies- ALL->Mainframe Job Schedulers/Job Monitoring Tools

Req ID: 332695 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Mainframe Developer to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Job Title: Mainframe Developer Skills: Cobol, CICS, DB2, VSAM, JCL Overview: We are seeking a highly skilled Mainframe Developer to join our team. The ideal candidate will be responsible for designing, configuring, programming, and testing mainframe applications and technical architecture components. This role involves fixing defects, improving performance, and ensuring service commitments are met. The Mainframe Developer will also participate in code reviews and mentor junior developers. Responsibilities: Detailed Design: Perform detailed design of application and technical architecture components. Configuration and Programming: Configure, program, and test the application or technical architecture component. Defect Fixing: Identify and fix defects and performance problems. Service Commitments: Be accountable for service commitments at the individual request level for in-scope applications. Code Reviews: Participate in code reviews and collaborate with other developers, designers, and architects to ensure requirements are met. Mentoring: Mentor junior developers and provide guidance on best practices and development techniques. Technical Skills: Proficiency in mainframe programming languages such as COBOL, JCL, and CICS. Experience with databases like DB2. Knowledge of mainframe tools and utilities. Understanding of software development life cycle (SDLC) and agile methodologies. Familiarity with performance tuning and optimization techniques. General Skills: Strong analytical and problem-solving skills. Excellent communication and collaboration skills. Ability to work in a fast-paced, agile environment. Proficiency in GIT, Scrum, and Azure DevOps. Preferred Qualifications: Experience with additional mainframe tools and technologies. Familiarity with modern development practices and tools. Experience in mentoring and leading junior developers." About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Job Title: Developer Work Location: Chennai, TN/Hyderabad, TN Skill Required: Mainframe DB2 - Application Development System Z - Enterprise COBOL Experience Range in Required Skills: 4-6 Years

Java Engineer (Urgently Required) Experience: 5+ years Work Mode: Hybrid (Nagawara, Bangalore) Required Skills: Java Spring boot Kubernetes Object oriented experience System designing exposure Database exposure Agile Development Process, Principles & Methodologies Business Acumen and Problem Solving Continuous Improvement DevOps Tools & Practices Azure (or AWS equivalent): App Service, Functions, Pipelines Essential Job Functions: Utilize the software development lifecycle to implement technology solutions that create and enhance applications. Inspect, analyze, and translate functional and non-functional requirements into technical design, application code, and configuration parameters. Produce design specifications, including screen layouts, graphical user interfaces, and printed outputs developed for self and others. Convert technical design and specifications into functioning components through the development of application code and configuration. Provide technical on-call support as defined within team and role expectations. Create and execute unit tests to ensure issues are proactively identified within the software development lifecycle. Analyze code to identify causes of errors and defects. Remediate known errors within development and production support contexts. Review application code for self and others. Define, support, and enforce code standards and guidelines relevant to the applications and technologies being supported. Estimate and size work based upon high-level requirements. Continuously improve applications and processes with a focus on quality, efficiency, and user experience. Cultivate relationships across roles and organizations to maximize collaboration, partnership, and efficiency. Provide peer coaching and feedback formally and informally. Request and utilize feedback to foster personal development. Expectation is to be proficient in at least two and ideally three programming languages (e.g. COBOL, Java) and develop or maintain at least three application. Work autonomously, providing technical supervision to peers while demonstrating appreciable business knowledge within the general financial services and marketing domains. Job Types: Full-time, Permanent Pay: Up to ₹1,600,000.00 per year Location Type: In-person Experience: Java: 5 years (Required) Azure: 5 years (Required) Kubernetes: 5 years (Required) Location: Bangalore, Karnataka (Required) Work Location: In person Speak with the employer +91 9990068898

Title: AMS Service Delivery Manager Location: Mumbai / Pune / Chennai / Hyderabad / Bangalore / Kolkata / Delhi / Noida/ Coimbatore Experience: 12-16 years. "The AMS Service Delivery Manager will have a deep understanding of SDLC, Distributed and Open Source technologies, Maintenance Support project features coupled with strong leadership and project management capabilities. This role involves overseeing end-to-end service delivery, ensuring high-quality standards, and maintaining customer satisfaction. Responsibilities Oversee the delivery of multiple projects, ensuring they are completed on time, within budget, and to the highest quality standards. Develop and implement service delivery strategies to enhance efficiency and customer satisfaction. Ensure compliance with service level agreements (SLAs) and manage service performance metrics. Provide technical leadership and guidance to the development team, ensuring best practices in coding, architecture, and design Collaborate with stakeholders to define project scope, objectives, and deliverables. Monitor and report on service delivery performance, identifying areas for improvement. Adhere to Agile ways of working and make sure of aligning the team in the same mindset. Guiding and mentoring team on the SRE guidelines and Continuous improvements. Encourage team on continuous learning (ensuring cross-skilling and upskilling) and AI intervention as a culture. Ensure customer feedback is collected, analyzed, and acted upon to improve service quality Mandatory Skills Should have Maintenance Support project experience and good knowledge on SDLC phases on any one of the below Distributed/Open source technologies o .Net Fullstack (+ React or Angular + PL-SQL) OR o Java Fullstack (+ React or Angular + PL-SQL) OR o Mainframe (COBOL, DB2, AS-400 etc.) Should possess basic knowledge of DevOps (CICD, SAST/DAST, branching strategy, Artifactory and packages, YAML etc.) End to end Incident Management Review Shift and Roster plans Should have good working experience in support maintenance projects Project management - project planning, timelines, resources, budgets, risks, mitigation plans, escalation management, Change Request creation, Transition Planning and Management etc. Excellent Communication and convincing power. Excellent team collaboration Good To Have Skills Should possess SRE ideas like Observability, Resiliency, SLA-SLI-SLO, MTTx Knowledge of Observability tools (Splunk/AppDynamics/Dynatrace/Prometheus/Grafana/ELK stack) Basic Knowledge on Chaos Engineering, Self healing, auto scaling Basic Knowledge on one of the clouds (Azure OR AWS OR GCP) Building use cases for automation and AI/Agentic Knowledge on any one scripting language (Python/Bash/Shell)" This job is provided by Shine.com

Title: AMS Service Delivery Manager Location: Mumbai / Pune / Chennai / Hyderabad / Bangalore / Kolkata / Delhi / Noida/ Coimbatore Experience: 12-16 years. "The AMS Service Delivery Manager will have a deep understanding of SDLC, Distributed and Open Source technologies, Maintenance Support project features coupled with strong leadership and project management capabilities. This role involves overseeing end-to-end service delivery, ensuring high-quality standards, and maintaining customer satisfaction. Responsibilities Oversee the delivery of multiple projects, ensuring they are completed on time, within budget, and to the highest quality standards. Develop and implement service delivery strategies to enhance efficiency and customer satisfaction. Ensure compliance with service level agreements (SLAs) and manage service performance metrics. Provide technical leadership and guidance to the development team, ensuring best practices in coding, architecture, and design Collaborate with stakeholders to define project scope, objectives, and deliverables. Monitor and report on service delivery performance, identifying areas for improvement. Adhere to Agile ways of working and make sure of aligning the team in the same mindset. Guiding and mentoring team on the SRE guidelines and Continuous improvements. Encourage team on continuous learning (ensuring cross-skilling and upskilling) and AI intervention as a culture. Ensure customer feedback is collected, analyzed, and acted upon to improve service quality Mandatory Skills Should have Maintenance Support project experience and good knowledge on SDLC phases on any one of the below Distributed/Open source technologies o .Net Fullstack (+ React or Angular + PL-SQL) OR o Java Fullstack (+ React or Angular + PL-SQL) OR o Mainframe (COBOL, DB2, AS-400 etc.) Should possess basic knowledge of DevOps (CICD, SAST/DAST, branching strategy, Artifactory and packages, YAML etc.) End to end Incident Management Review Shift and Roster plans Should have good working experience in support maintenance projects Project management - project planning, timelines, resources, budgets, risks, mitigation plans, escalation management, Change Request creation, Transition Planning and Management etc. Excellent Communication and convincing power. Excellent team collaboration Good To Have Skills Should possess SRE ideas like Observability, Resiliency, SLA-SLI-SLO, MTTx Knowledge of Observability tools (Splunk/AppDynamics/Dynatrace/Prometheus/Grafana/ELK stack) Basic Knowledge on Chaos Engineering, Self healing, auto scaling Basic Knowledge on one of the clouds (Azure OR AWS OR GCP) Building use cases for automation and AI/Agentic Knowledge on any one scripting language (Python/Bash/Shell)" This job is provided by Shine.com

Title: AMS Service Delivery Manager Location: Mumbai / Pune / Chennai / Hyderabad / Bangalore / Kolkata / Delhi / Noida/ Coimbatore Experience: 12-16 years. "The AMS Service Delivery Manager will have a deep understanding of SDLC, Distributed and Open Source technologies, Maintenance Support project features coupled with strong leadership and project management capabilities. This role involves overseeing end-to-end service delivery, ensuring high-quality standards, and maintaining customer satisfaction. Responsibilities Oversee the delivery of multiple projects, ensuring they are completed on time, within budget, and to the highest quality standards. Develop and implement service delivery strategies to enhance efficiency and customer satisfaction. Ensure compliance with service level agreements (SLAs) and manage service performance metrics. Provide technical leadership and guidance to the development team, ensuring best practices in coding, architecture, and design Collaborate with stakeholders to define project scope, objectives, and deliverables. Monitor and report on service delivery performance, identifying areas for improvement. Adhere to Agile ways of working and make sure of aligning the team in the same mindset. Guiding and mentoring team on the SRE guidelines and Continuous improvements. Encourage team on continuous learning (ensuring cross-skilling and upskilling) and AI intervention as a culture. Ensure customer feedback is collected, analyzed, and acted upon to improve service quality Mandatory Skills Should have Maintenance Support project experience and good knowledge on SDLC phases on any one of the below Distributed/Open source technologies o .Net Fullstack (+ React or Angular + PL-SQL) OR o Java Fullstack (+ React or Angular + PL-SQL) OR o Mainframe (COBOL, DB2, AS-400 etc.) Should possess basic knowledge of DevOps (CICD, SAST/DAST, branching strategy, Artifactory and packages, YAML etc.) End to end Incident Management Review Shift and Roster plans Should have good working experience in support maintenance projects Project management - project planning, timelines, resources, budgets, risks, mitigation plans, escalation management, Change Request creation, Transition Planning and Management etc. Excellent Communication and convincing power. Excellent team collaboration Good To Have Skills Should possess SRE ideas like Observability, Resiliency, SLA-SLI-SLO, MTTx Knowledge of Observability tools (Splunk/AppDynamics/Dynatrace/Prometheus/Grafana/ELK stack) Basic Knowledge on Chaos Engineering, Self healing, auto scaling Basic Knowledge on one of the clouds (Azure OR AWS OR GCP) Building use cases for automation and AI/Agentic Knowledge on any one scripting language (Python/Bash/Shell)" This job is provided by Shine.com

Title: AMS Service Delivery Manager Location: Mumbai / Pune / Chennai / Hyderabad / Bangalore / Kolkata / Delhi / Noida/ Coimbatore Experience: 12-16 years. "The AMS Service Delivery Manager will have a deep understanding of SDLC, Distributed and Open Source technologies, Maintenance Support project features coupled with strong leadership and project management capabilities. This role involves overseeing end-to-end service delivery, ensuring high-quality standards, and maintaining customer satisfaction. Responsibilities Oversee the delivery of multiple projects, ensuring they are completed on time, within budget, and to the highest quality standards. Develop and implement service delivery strategies to enhance efficiency and customer satisfaction. Ensure compliance with service level agreements (SLAs) and manage service performance metrics. Provide technical leadership and guidance to the development team, ensuring best practices in coding, architecture, and design Collaborate with stakeholders to define project scope, objectives, and deliverables. Monitor and report on service delivery performance, identifying areas for improvement. Adhere to Agile ways of working and make sure of aligning the team in the same mindset. Guiding and mentoring team on the SRE guidelines and Continuous improvements. Encourage team on continuous learning (ensuring cross-skilling and upskilling) and AI intervention as a culture. Ensure customer feedback is collected, analyzed, and acted upon to improve service quality Mandatory Skills Should have Maintenance Support project experience and good knowledge on SDLC phases on any one of the below Distributed/Open source technologies o .Net Fullstack (+ React or Angular + PL-SQL) OR o Java Fullstack (+ React or Angular + PL-SQL) OR o Mainframe (COBOL, DB2, AS-400 etc.) Should possess basic knowledge of DevOps (CICD, SAST/DAST, branching strategy, Artifactory and packages, YAML etc.) End to end Incident Management Review Shift and Roster plans Should have good working experience in support maintenance projects Project management - project planning, timelines, resources, budgets, risks, mitigation plans, escalation management, Change Request creation, Transition Planning and Management etc. Excellent Communication and convincing power. Excellent team collaboration Good To Have Skills Should possess SRE ideas like Observability, Resiliency, SLA-SLI-SLO, MTTx Knowledge of Observability tools (Splunk/AppDynamics/Dynatrace/Prometheus/Grafana/ELK stack) Basic Knowledge on Chaos Engineering, Self healing, auto scaling Basic Knowledge on one of the clouds (Azure OR AWS OR GCP) Building use cases for automation and AI/Agentic Knowledge on any one scripting language (Python/Bash/Shell)" This job is provided by Shine.com

Title: AMS Service Delivery Manager Location: Mumbai / Pune / Chennai / Hyderabad / Bangalore / Kolkata / Delhi / Noida/ Coimbatore Experience: 12-16 years. "The AMS Service Delivery Manager will have a deep understanding of SDLC, Distributed and Open Source technologies, Maintenance Support project features coupled with strong leadership and project management capabilities. This role involves overseeing end-to-end service delivery, ensuring high-quality standards, and maintaining customer satisfaction. Responsibilities Oversee the delivery of multiple projects, ensuring they are completed on time, within budget, and to the highest quality standards. Develop and implement service delivery strategies to enhance efficiency and customer satisfaction. Ensure compliance with service level agreements (SLAs) and manage service performance metrics. Provide technical leadership and guidance to the development team, ensuring best practices in coding, architecture, and design Collaborate with stakeholders to define project scope, objectives, and deliverables. Monitor and report on service delivery performance, identifying areas for improvement. Adhere to Agile ways of working and make sure of aligning the team in the same mindset. Guiding and mentoring team on the SRE guidelines and Continuous improvements. Encourage team on continuous learning (ensuring cross-skilling and upskilling) and AI intervention as a culture. Ensure customer feedback is collected, analyzed, and acted upon to improve service quality Mandatory Skills Should have Maintenance Support project experience and good knowledge on SDLC phases on any one of the below Distributed/Open source technologies o .Net Fullstack (+ React or Angular + PL-SQL) OR o Java Fullstack (+ React or Angular + PL-SQL) OR o Mainframe (COBOL, DB2, AS-400 etc.) Should possess basic knowledge of DevOps (CICD, SAST/DAST, branching strategy, Artifactory and packages, YAML etc.) End to end Incident Management Review Shift and Roster plans Should have good working experience in support maintenance projects Project management - project planning, timelines, resources, budgets, risks, mitigation plans, escalation management, Change Request creation, Transition Planning and Management etc. Excellent Communication and convincing power. Excellent team collaboration Good To Have Skills Should possess SRE ideas like Observability, Resiliency, SLA-SLI-SLO, MTTx Knowledge of Observability tools (Splunk/AppDynamics/Dynatrace/Prometheus/Grafana/ELK stack) Basic Knowledge on Chaos Engineering, Self healing, auto scaling Basic Knowledge on one of the clouds (Azure OR AWS OR GCP) Building use cases for automation and AI/Agentic Knowledge on any one scripting language (Python/Bash/Shell)" This job is provided by Shine.com

Title: AMS Service Delivery Manager Location: Mumbai / Pune / Chennai / Hyderabad / Bangalore / Kolkata / Delhi / Noida/ Coimbatore Experience: 12-16 years. "The AMS Service Delivery Manager will have a deep understanding of SDLC, Distributed and Open Source technologies, Maintenance Support project features coupled with strong leadership and project management capabilities. This role involves overseeing end-to-end service delivery, ensuring high-quality standards, and maintaining customer satisfaction. Responsibilities Oversee the delivery of multiple projects, ensuring they are completed on time, within budget, and to the highest quality standards. Develop and implement service delivery strategies to enhance efficiency and customer satisfaction. Ensure compliance with service level agreements (SLAs) and manage service performance metrics. Provide technical leadership and guidance to the development team, ensuring best practices in coding, architecture, and design Collaborate with stakeholders to define project scope, objectives, and deliverables. Monitor and report on service delivery performance, identifying areas for improvement. Adhere to Agile ways of working and make sure of aligning the team in the same mindset. Guiding and mentoring team on the SRE guidelines and Continuous improvements. Encourage team on continuous learning (ensuring cross-skilling and upskilling) and AI intervention as a culture. Ensure customer feedback is collected, analyzed, and acted upon to improve service quality Mandatory Skills Should have Maintenance Support project experience and good knowledge on SDLC phases on any one of the below Distributed/Open source technologies o .Net Fullstack (+ React or Angular + PL-SQL) OR o Java Fullstack (+ React or Angular + PL-SQL) OR o Mainframe (COBOL, DB2, AS-400 etc.) Should possess basic knowledge of DevOps (CICD, SAST/DAST, branching strategy, Artifactory and packages, YAML etc.) End to end Incident Management Review Shift and Roster plans Should have good working experience in support maintenance projects Project management - project planning, timelines, resources, budgets, risks, mitigation plans, escalation management, Change Request creation, Transition Planning and Management etc. Excellent Communication and convincing power. Excellent team collaboration Good To Have Skills Should possess SRE ideas like Observability, Resiliency, SLA-SLI-SLO, MTTx Knowledge of Observability tools (Splunk/AppDynamics/Dynatrace/Prometheus/Grafana/ELK stack) Basic Knowledge on Chaos Engineering, Self healing, auto scaling Basic Knowledge on one of the clouds (Azure OR AWS OR GCP) Building use cases for automation and AI/Agentic Knowledge on any one scripting language (Python/Bash/Shell)" This job is provided by Shine.com

Title: AMS Service Delivery Manager Location: Mumbai / Pune / Chennai / Hyderabad / Bangalore / Kolkata / Delhi / Noida/ Coimbatore Experience: 12-16 years. "The AMS Service Delivery Manager will have a deep understanding of SDLC, Distributed and Open Source technologies, Maintenance Support project features coupled with strong leadership and project management capabilities. This role involves overseeing end-to-end service delivery, ensuring high-quality standards, and maintaining customer satisfaction. Responsibilities Oversee the delivery of multiple projects, ensuring they are completed on time, within budget, and to the highest quality standards. Develop and implement service delivery strategies to enhance efficiency and customer satisfaction. Ensure compliance with service level agreements (SLAs) and manage service performance metrics. Provide technical leadership and guidance to the development team, ensuring best practices in coding, architecture, and design Collaborate with stakeholders to define project scope, objectives, and deliverables. Monitor and report on service delivery performance, identifying areas for improvement. Adhere to Agile ways of working and make sure of aligning the team in the same mindset. Guiding and mentoring team on the SRE guidelines and Continuous improvements. Encourage team on continuous learning (ensuring cross-skilling and upskilling) and AI intervention as a culture. Ensure customer feedback is collected, analyzed, and acted upon to improve service quality Mandatory Skills Should have Maintenance Support project experience and good knowledge on SDLC phases on any one of the below Distributed/Open source technologies o .Net Fullstack (+ React or Angular + PL-SQL) OR o Java Fullstack (+ React or Angular + PL-SQL) OR o Mainframe (COBOL, DB2, AS-400 etc.) Should possess basic knowledge of DevOps (CICD, SAST/DAST, branching strategy, Artifactory and packages, YAML etc.) End to end Incident Management Review Shift and Roster plans Should have good working experience in support maintenance projects Project management - project planning, timelines, resources, budgets, risks, mitigation plans, escalation management, Change Request creation, Transition Planning and Management etc. Excellent Communication and convincing power. Excellent team collaboration Good To Have Skills Should possess SRE ideas like Observability, Resiliency, SLA-SLI-SLO, MTTx Knowledge of Observability tools (Splunk/AppDynamics/Dynatrace/Prometheus/Grafana/ELK stack) Basic Knowledge on Chaos Engineering, Self healing, auto scaling Basic Knowledge on one of the clouds (Azure OR AWS OR GCP) Building use cases for automation and AI/Agentic Knowledge on any one scripting language (Python/Bash/Shell)" This job is provided by Shine.com

Title: AMS Service Delivery Manager Location: Mumbai / Pune / Chennai / Hyderabad / Bangalore / Kolkata / Delhi / Noida/ Coimbatore Experience: 12-16 years. "The AMS Service Delivery Manager will have a deep understanding of SDLC, Distributed and Open Source technologies, Maintenance Support project features coupled with strong leadership and project management capabilities. This role involves overseeing end-to-end service delivery, ensuring high-quality standards, and maintaining customer satisfaction. Responsibilities Oversee the delivery of multiple projects, ensuring they are completed on time, within budget, and to the highest quality standards. Develop and implement service delivery strategies to enhance efficiency and customer satisfaction. Ensure compliance with service level agreements (SLAs) and manage service performance metrics. Provide technical leadership and guidance to the development team, ensuring best practices in coding, architecture, and design Collaborate with stakeholders to define project scope, objectives, and deliverables. Monitor and report on service delivery performance, identifying areas for improvement. Adhere to Agile ways of working and make sure of aligning the team in the same mindset. Guiding and mentoring team on the SRE guidelines and Continuous improvements. Encourage team on continuous learning (ensuring cross-skilling and upskilling) and AI intervention as a culture. Ensure customer feedback is collected, analyzed, and acted upon to improve service quality Mandatory Skills Should have Maintenance Support project experience and good knowledge on SDLC phases on any one of the below Distributed/Open source technologies o .Net Fullstack (+ React or Angular + PL-SQL) OR o Java Fullstack (+ React or Angular + PL-SQL) OR o Mainframe (COBOL, DB2, AS-400 etc.) Should possess basic knowledge of DevOps (CICD, SAST/DAST, branching strategy, Artifactory and packages, YAML etc.) End to end Incident Management Review Shift and Roster plans Should have good working experience in support maintenance projects Project management - project planning, timelines, resources, budgets, risks, mitigation plans, escalation management, Change Request creation, Transition Planning and Management etc. Excellent Communication and convincing power. Excellent team collaboration Good To Have Skills Should possess SRE ideas like Observability, Resiliency, SLA-SLI-SLO, MTTx Knowledge of Observability tools (Splunk/AppDynamics/Dynatrace/Prometheus/Grafana/ELK stack) Basic Knowledge on Chaos Engineering, Self healing, auto scaling Basic Knowledge on one of the clouds (Azure OR AWS OR GCP) Building use cases for automation and AI/Agentic Knowledge on any one scripting language (Python/Bash/Shell)" This job is provided by Shine.com

Job Description Job Title – Lead- Operating Systems Programming Opportunity for a Mainframe z/OS Principal Operating Systems Programmer to support break fix, maintenance, service improvement and Business and infrastructure project delivery. The Purpose of This Role Basic Technology And Infrastructures The Mainframe Storage group provides a variety of services related to (z/OS) systems at Fidelity. Those services might include but are not necessarily limited to: Computing systems, applications, and languages, Data structures, databases, files, and I/O, System Administration, Network,* Network Administration,* Hardware, Business Knowledge Business and IT functional knowledge, IT trends and emerging technologies, Collaboration and relationship management, Operational excellence; The Value You Deliver 1 High level language (other than REXX), examples are SAS/Easytrieve/Java/ISPF Dialogs/Cobol/Assembler. Basic REXX knowledge (modifying existing programs) . ISPF/TSO structures (ALTLIB, LIBDEF, MENU, REXX usage for product invocation). Coding new IVPs, which may include the use of an IVP REXX checking routine. Understanding of AUTOIVP/FIDDASH/FIDCLONE/AUTOSTAGE functionality. Use of jChange for change processing. Understand the IPL Process/Flow from the LOAD Address/LOADPARM through IVP5. Overview of the z/OS Storage Map, including 24/31/64, the “16MB line” and “the Bar”. Participate in the MOC rotation. Full problem resolution – Open issue, diagnose, fix (for less critical problems). DR understanding. Resolve health Checker issues. Basic SLIP processing (set slip for abend, display slip, enable, disable and delete commands). Install less complex OEM products. Become SME for 2 products (IBM or Non-IBM). Become secondary SME for 5 additional products (means some knowledge) Basic SMP/E knowledge. Increased diagnostic skills, understanding abend and wait state code, appreciation of the PSW. Understand PARMLIB naming convention standards. Understand and update common PARMLIB members. IBM and other vendor Utilities to senior levels. Intermediate OSS Standards – SYSPLEX & LPAR naming conventions, DASD naming conventions, IBM/OEM SYSRES knowledge, Clone Rollout process, RES vs Non-RES considerations, dataset naming standards (TECH, MAINT, SYSx). Able to initiate maintenance and follow an APAR or PTF through the entire life cycle. Intermediate Diagnosis with available messaging. Open problems with IBM (IBMLINK) and CA (Support Connect) and send diagnostic data (other vendors not reqd but nice to have). Assist with the product installation of an OEM product, and perform, as the SME, product upgrade to new release or version preserving permanent records and documentation to standard. Update OSS Sharepoint site in particular use of the OSS Turnover for search and creation of items. Learn a few useful operator commands (20). Understand and use Service Manager & PPM. Intermediate REXX knowledge (understanding more complex existing programs, write new programs). Advanced level of diagnosis for wait state conditions and how to resolve them. Advanced level of diagnosis for system ABEND codes and their relationship to SVCs. Implement upgrades to existing products, with an understanding of what the product does and implications of new features/enhancements that could affect the current release. Implementation of complex products and subsystem changes with little or no oversight. Participate in the OEM Coordinator role. Basic understanding of Logstreams (DASD/CF), including commands to display information. Familiarity with IPCS, for DAE and SADUMP. Overview of paging, how it works, RSM/VSM/ASM, Page Datasets (Common/PLPA/LOCAL). Trace setting and gathering for GTF and Component Trace. Advanced Slip settings (IF/SA/SB). Diagnostic commands for XCF, GRS conflicts. Increased understanding of PARMLIB members and their relationship, including Dynamic commands. Advanced DUMP knowledge (issuing commands with and without automation). Become SME for 5 products (IBM or Non-IBM). Become secondary SME for 10 additional products (means some knowledge). Intermediate SMP/E knowledge, diagnostics and debugging of issues. Understand the IBM Hiper Process. Install ServerPac for new Operating System (supervised). Understand Shopz and SMP/E Internet Retrieval. Basic USS and zFS knowledge including use of BPXMTEXT for message/codes lookup. Understand HOOKJOB. Understand, investigate and fix IVP errors. Increase knowledge of the IPL process. Knowledge of TCPIP Knowledge in VTAM Knowledge in Connect FTP,SFTP,Connect Direct The Skills That Are Key To This Role Technical / Behavioral Incident and Problem resolution in all LBG Mainframe z/OS areas Contribute to Service improvement plans for Mainframe z/OS environments Deliver Mainframe z/OS sysprog for Business projects Lead improvement initiatives in the Mainframe z/OS technical area Contribute to key Infrastructure delivery projects Ensure Incidents and Problems are resolved in line with SD Service Assurance targets Ensure processes and procedures are strictly adhered to Raise Change records to fix hardware and software issues with the backup service Work collaboratively across the wider Storage team to help develop, promote and implement process initiatives The Skills that are Good To Have for this role Good verbal and written communication skills Good interpersonal skills, ability to maintain good working relationships with India and onsite partner teams Must be able to act as a team player as well as work independently Adhere to all FIDELITY standard operating procedures (e.g. Change Control, Problem Management, etc) Must be a quick learner and adapt to new tools and technologies Project management capability would be an added advantage. Provide 24x7 On-Call Support Willingness to work off hours as per company standards How Your Work Impacts The Organization EI (Enterprise Infrastructure) India started operations in 2004 to help our partners take advantage of the global capability in providing operational support using the follow the sun model. Today the team covers multiple technologies in remote infrastructure support covering production, engineering, application and database support. EI India plays a key role in global workforce augmentation and supports all the EI verticals, including 24X7 operations in some areas. The team’s endeavour has been to provide increased value to our partners through operational excellence and innovation with a focus on stability. The Expertise We’re Looking For Bachelor’s degree 5+ years of technical experience in MF z/OS Support Location : Chennai Shift timings : 8.30 – 5.30/11.00 – 20: 00 Certifications Category: Information Technology

Primary skills Required: Mainframes ,COBOL, PL/1, CICS, JCL, DB2 As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create, and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional info: Knowledge of more than one technology Basics of Architecture and Design fundamentals Knowledge of Testing tools Knowledge of agile methodologies Understanding of Project life cycle activities on development and maintenance projects Understanding of one or more Estimation methodologies, Knowledge of Quality processes Basics of business domain to understand the business requirements Analytical abilities, Strong Technical Skills, Good communication skills Good understanding of the technology and domain Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods Awareness of latest technologies and trends Excellent problem solving, analytical and debugging skills. Experience in Scrum/Agile methodologies Solid problem solving skills Good Interpersonal and communication skills for working in global team Ability to learn new technologies and tools quickly

You are a talented professional with 5 to 8 years of experience and expertise in Vision Plus, COBOL, JCL, and mainframe technologies. You will be responsible for handling day-to-day batch processing in production and test environments. Your role will require a strong command of JCL Scripting, Job Scheduling, Job dependencies, and error handling. Additionally, you must possess proficiency in batch COBOL programs, file handling, data manipulation, and other relevant programming languages and tools. Your responsibilities will include knowledge on Transaction Settlements, Statement Generation, Credit card Fee & Interest Calculation, Customer data updates, and reports generation. You should have a thorough understanding of end-to-end batch processing, including Shadow file creation, Update processing, Validation, Verification, File swapping, and file closing. It is essential to have over 5 years of experience with mainframe technologies and environments, with at least 2 years of recent Vision Plus application batch processing experience. You must be able to troubleshoot batch issues effectively and automate batch processes based on the requirements. A Bachelor's degree in computer science, Information Technology, or a related field is required. If you have experience working in the BFSI domain and are prepared to take on challenging projects, we are looking forward to hearing from you for the role of Senior Vision Plus Developer in our client team based in Chennai or Pune.,

Are you ready to take on the role of Lead Engineer - Service Delivery in our dynamic SRE core settlement team and contribute to unlocking the potential of various businesses The team you will be a part of is dedicated to supporting multiple Critical Platforms (BankCard, Issuer, EF, EM, Discover, DisputeManagement, Gift Cards) that play a crucial role in merchant settlements within the US geography. Operating in 3 shifts, the team ensures 24X7 support for these applications, resolving issues within specified SLAs. Collaboration with relationship managers is essential to investigate and provide accurate resolutions to merchants regarding settlement-related concerns. In this role, you will: - Engage in rotational shifts to offer production support for critical SLA-driven production applications (L2 and L3 support) in a 24X7, 365-day environment. - Actively participate in bridge calls, effectively communicate issues, and deliver corrective actions within SLA boundaries. - Adhere to the defined escalation matrix and address technical aspects of assigned tickets. - Perform other responsibilities as delegated. To be successful in this position, you should possess: - Over 7 years of experience in mainframe operations. - Proficiency in Mainframes Technology, including JCL, COBOL, database systems (VSAM or DB2), Job Schedulers, and familiarity with at least one ticketing tool. - Prior experience in Production Support and handling abends, preferably in supporting critical SLA-driven production applications in a 24X7, 365-day setup. - Ability to engage in bridge calls, articulate issues effectively, and offer corrective actions within SLA boundaries. - Willingness to work in rotational shifts, including night shifts and varied week-offs. - Strong communication skills, analytical abilities, and research acumen. Nice to have skills include knowledge of SAS, DB2, SQL, REXX Programming, and familiarity with a Ticketing tool like Service Now, which would be considered advantageous. If you are determined to face challenges with a growth mindset, believe in inclusive collaboration, and are open to working across boundaries to achieve shared objectives, then seize this opportunity to script the next chapter of your career. Apply now and embark on this rewarding journey.,

You should have 7-10 years of proven experience as a Mainframe Designer/Developer with strong design and development skills. Your responsibilities will involve all facets of Software Development Life Cycle (SDLC), including requirements gathering, designing, coding, testing, and deployment. You should possess strong knowledge in COBOL, CICS, JCL, VSAM, DB2, and Endevor, with good experience in CICS. Additionally, you should have good analysis and problem-solving skills, along with the ability to understand complex requirements and assist the team in creating designs. Experience working in Agile/Scrum environments is required, along with excellent communication skills and a team player attitude. You will be expected to liaise with Clients, Subject Matter Experts (SMEs), and Business Associates. It would be beneficial to have some knowledge of the banking domain.,

Skill required: Mainframe, Cobal Exp:5.5 years minimum NP: 15- 20 days Location : Belapur, Navi Mumbai

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Cobol Mainframe Good to have skills : Java Standard Edition Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing application features, and ensuring that the solutions align with organizational goals. You will also participate in testing and debugging processes to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of application specifications and user guides. - Engage in code reviews to ensure quality and adherence to best practices. Professional & Technical Skills: - Must To Have Skills: Software development, Write and maintain Programs (COBOL/CICS/DB2/JCL, HTML, CSS, VB script, Java script .NET), Resolve system abends using available tools (i.e. Symdump) Conform to current system requirements by using established coding guidelines - Good To Have Skills: Experience with Java Standard Edition. - Strong understanding of application development life cycle. - Familiarity with database management systems and SQL. - Experience in debugging and troubleshooting application issues. Additional Information: - The candidate should have minimum 3 years of experience in Cobol Mainframe. - This position is based at our Hyderabad office. - A 15 years full time education is required., 15 years full time education

8 to 12 Yrs of experience in the Mainframe & Java Modernisation space. The Candidate has experience in understanding the requirements for the Mainframe Modernization and Legacy Migration. The tech stack used is Java FSD, Python, Mainframe technologies(COBOL, JCL, DB2, IMS,MQ) and Webservices, EXTRIVE, SORT etc as mandatory, The Candidate has experience and worked on the Mainframe Modernization in migration On-Prem to On-Prem, Cloud Migration to Azure, Migration to Microfocus. Strong in triaging production issues using all the basic tools in Mainframe. Knowing Java/distributed solutions will be super plus Strong verbal and written communication skills, with ability to work collaboratively across the organization. Understanding and experience of Product Development Life Cycle, Business Requirement Specification documentation and experience of working in an Agile environment. Experience in PL/1 , JCL, DB2 and CICS , Webservices, EXTRIVE, SORT VSAM mandatory Secondary skills required COBOL, changeman tool, SQL Designing, Coding, Unit Testing, Debugging Object oriented principles and best practices Ability to work independently Role & responsibilities Preferred candidate profile

Meet The team The Customer Success Specialist (CSS) role is a critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products & solutions, Help transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organisation Your Impact CSSs are subject matter Experts in their aligned product or architecture. Combining deep technical knowledge with intuition for business, CSSs provide consultative solutions to help customers realise value faster. Mastery of relationship management, account handling, soft skills, and a keen understanding of the competitive landscape and how Cisco's solutions are differentiated in the market will be key to driving adoption and ensuring customers achieve accelerated business outcomes. The role will: Deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring deliverables and producing quantifiable business outcomes with scope and timely engagement. Facilitate high impact, technology-specific workshops targeted at all levels of an organization to accelerate a business initiative, potentially in conjunction with the CXP/CXM/CSM/PSM roles. Leverage domain specialization and expertise to expertly identify and proactively manage risk areas and customer expectations that could impact successful delivery Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns, and drive incremental growth Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team Minimum Qualification 12+ years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard processes related to one of the IT security domains Insights into how companies protect their assets and their businesses. This includes an understanding of technologies used to reach business outcomes and efficient ROI. Technologies like Firewalls, ISE, Umbrella, Duo, SNA, AMP4EP, ESA, CES, IPSs, Behavioral monitoring tools, EDRs, XDRs, Content Security tools. The objective is to assist the customer with barriers that they experience as they onboard and implement Cisco Security Solutions. Detailed understanding of the technical fundamentals of aligned technology/specialization areas and related best practices, and an ability to define and articulate how technology can be used to solve business challenges Preferred Qualification: Suggested Cisco technical Certifications: CCNP / CCIE or equivalent Suggested Cisco Success Management certifications: Cisco Certified Success Specialist CISM / CISSP or equivalent BS Engineering, Computer Science, Masters preferred

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: AS400. Experience:5-8 Years.