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Customer Success Specialist - Security

Customer Success Specialist - Security

Cisco

4 - 7 years

12 - 16 Lacs

Mumbai

Posted:1 day ago| Platform:

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Skills Required

accounting ces relationship management esa firewall switching hogan rexx soc email security dbms networking siem jcl changeman vsam mainframes network security umbrella ip sdwan cobol cics ids splunk ise file-aid customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Meet The team

The Customer Success Specialist (CSS) role is a critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products & solutions, Help transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organisation

Your Impact

CSSs are subject matter Experts in their aligned product or architecture. Combining deep technical knowledge with intuition for business, CSSs provide consultative solutions to help customers realise value faster. Mastery of relationship management, account handling, soft skills, and a keen understanding of the competitive landscape and how Cisco's solutions are differentiated in the market will be key to driving adoption and ensuring customers achieve accelerated business outcomes.

The role will:

Deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring deliverables and producing quantifiable business outcomes with scope and timely engagement.
Facilitate high impact, technology-specific workshops targeted at all levels of an organization to accelerate a business initiative, potentially in conjunction with the CXP/CXM/CSM/PSM roles.
Leverage domain specialization and expertise to expertly identify and proactively manage risk areas and customer expectations that could impact successful delivery
Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams
Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes
Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns, and drive incremental growth
Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers
Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team

Minimum Qualification

12+ years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard processes related to one of the IT security domains
Insights into how companies protect their assets and their businesses. This includes an understanding of technologies used to reach business outcomes and efficient ROI.
Technologies like Firewalls, ISE, Umbrella, Duo, SNA, AMP4EP, ESA, CES, IPSs, Behavioral monitoring tools, EDRs, XDRs, Content Security tools. The objective is to assist the customer with barriers that they experience as they onboard and implement Cisco Security Solutions.
Detailed understanding of the technical fundamentals of aligned technology/specialization areas and related best practices, and an ability to define and articulate how technology can be used to solve business challenges

Preferred Qualification:

Suggested Cisco technical Certifications: CCNP / CCIE or equivalent
Suggested Cisco Success Management certifications: Cisco Certified Success Specialist
CISM / CISSP or equivalent
BS Engineering, Computer Science, Masters preferred

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Customer Success Specialist - Security