Cluster Head

Job Description

Role Overview: Seeking a strategic and results-driven Cluster Head to lead business growth across the SaaS, Service Sales, Collections, and Marketplace sectors. This leadership role involves full ownership of sales performance, agency engagement, and P&L management within the assigned region. Key Responsibilities: Develop and implement strategies for regional agency acquisition and revenue growth. Drive expansion of existing business and oversee retention efforts across the cluster. Lead business development and customer success teams to deliver seamless onboarding, upselling, and relationship management. Supervise cross-functional teams, ensuring alignment with sales goals and service excellence. Foster a performance-driven culture through consistent guidance, motivation, and team development. Manage end-to-end cluster P&L with a focus on profitability and operational efficiency. Set and monitor revenue targets, track KPIs, and take corrective actions as needed. Conduct regular market and competitor analysis to identify emerging trends and new opportunities. Collaborate with senior leadership to align cluster strategies with broader organizational goals. Build and maintain strong relationships with agencies, clients, and key stakeholders through in-person engagements. Represent a strong leadership presence within the cluster to drive visibility and accountability. Provide regular business updates, forecasts, and performance reports to the Regional Head. Ensure clear, timely communication of cluster challenges, wins, and future growth plans. Qualifications: 7+ years of experience in sales or business development, preferably in SaaS, service sales, or marketplaces. OR 8+ years of experience in collections with a strong understanding of recovery operations. Key Skills: Proven sales, negotiation, and leadership abilities. Strong communication and stakeholder management skills. Ability to build and maintain extensive industry networks. Entrepreneurial mindset with ownership of outcomes and operational excellence. Personal Traits: Goal-oriented with a demonstrated history of exceeding performance metrics. Comfortable with regional travel and managing large, diverse teams.