Client Support Specialist

Join us as a Client Support Specialist at Etech! As a Client Support Specialist, your main responsibility will be to listen attentively and troubleshoot issues effectively. You will strive to resolve issues during the initial contact to ensure first call resolution, and also focus on preventing future problems by educating clients and reviewing their accounts. It will be essential for you to oversee all issues until they are completely resolved, even if they are delegated to other teams. You will be required to provide engaging and timely telephone and email support to Consumer Clients, Sales, and other internal team members. Acting as the primary point of contact for consumers and sales team members, you will keep them updated on the status of open issues while actively working to troubleshoot and resolve them. Collaborative communication with the sales team to address consumer issues will be a crucial part of your role. Maintaining a thorough understanding of Autotrader's products and services, adhering to all policies, procedures, and guidelines, and developing internal systems knowledge will also be important aspects of your role as a Client Support Associate. You should be prepared to adapt to changing duties and responsibilities as the department and company evolve, and be willing to take on additional projects or assignments to help the department/company achieve its objectives and provide exceptional service to clients. Requirements: - High school diploma or 10+2 with 3 years of related experience; OR a graduate degree in any stream with 1 year of experience. - Proficiency in Microsoft Office, Outlook, and other Internet-based tools. - Strong understanding of business operations, including spreadsheets, trends, and data. - Flexibility in working hours. - Excellent oral and written communication skills. - Attention to detail. - Ability to multitask and navigate smoothly between various communication mediums. - Professional demeanor with a customer-centric approach. - Quick thinking in a fast-paced environment. - Experience working collaboratively in a team-focused environment. We Offer: - Transportation allowance - Canteen Subsidy - Night Shift allowance - Schedule Attendance Bonus - Health Insurance - Tuition Reimbursement - Incentive components - Work Life Balance Initiatives - Rewards & Recognition - Internal movement opportunities through IJP Don't miss the chance to be part of our journey! Apply now.,