Client Success Specialist (Spanish)

Manages customer success process for a defined territory

Should retain customers and grow contracts by Upselling & doing multi-year renewals (more than 1 year)

Ensure timely support renewals for small to medium-sized customers in assigned territory

Organize Customer Onboarding and Customer Success Programs

Provides management with performance feedback

First-line management contact for customer escalations

Serves as a resource to other organizations for process and policy questions

Troubleshoots problems and escalates as necessary

Assists in key indicator reporting and trend analysis

Educates customers on e-business practices and any associated contractual implications

Ensures customer awareness and understanding of the applicable elements of the Support portfolio

Responsible for meeting productivity requirements on outbound calls for renewals

Manages exceptions for customers with issues that may delay or inhibit renewals

Desired Profile:

Excellent communication in Spanish Language (mandatory)

Good negotiation skills with a right customer service attitude.

Takes initiative and uses all available resources

Should be open for 24x7 environment

Strong analytical skills and should have good knowledge of excel

Excellent research and problem-solving skills with an analytical bent of mind

Effectively manages time and priorities to meet service levels

Self-motivated focused and driven to achieve goals

Exercises judgment, initiative and discretion when providing solutions to customers

Able to apply knowledge and make decisions with minimal direction from management

Projects a positive, professional image

Demonstrated ability to meet deadlines

Demonstrated ability to suggest and implement continual improvements

Demonstrated ability to work in collaboration with others to achieve goals

Career Level - IC2

Position Customer Success Representative

Location Noida

Shift Afternoon Shift - 12pm to 9pm (EMEA Timings)

Product Description:

Oracle Unbreakable Linux is an enterprise-class support program that delivers award-winning global support for Linux. With this program, Oracle is further committed to delivering high quality, comprehensive, and integrated support to help ensure enterprise success with Linux. Customers can purchase support from the Oracle Unbreakable Linux Store.

Oracle Unbreakable Linux support customers at the Basic and Premier levels have access to the Oracle Management Pack for Linux at no additional charge. Oracle Management Pack for Linux delivers comprehensive provisioning, patching, monitoring and administration capabilities via a single, web-based interface, further reducing the complexity and cost of managing Linux environments.

Oracle Unbreakable Linux support customers at the Basic and Premier support levels can also download and deploy Oracle Clusterware at no additional license fee or support cost. Oracle Clusterware is cluster software that groups together individual servers so they can cooperate as a single system and is available for Linux x86 and Linux x86-64.

All Oracle Unbreakable Linux support customers receive access to patches and updates via the Unbreakable Linux Network (ULN).

Oracle VM is server virtualization software that fully supports both Oracle and non-Oracle applications, and delivers more efficient performance. Backed by Oracle's world-class support organization, customers now have a single point of enterprise-class support for their entire virtualization environments, including Oracle Database, Fusion Middleware, Applications, and Linux, which are certified with Oracle VM.

Oracle VM Templates deliver rapid software deployment and eliminate installation and configuration costs by providing pre-installed and pre-configured software images. Oracle is the only software vendor to combine the benefits of server clustering and server virtualization technologies, delivering integrated clustering, virtualization, storage, and management for grid computing. The Oracle Unbreakable Linux support program delivers enterprise-class support for Linux with premier back ports, comprehensive management, indemnification, testing and more, all at significantly lower cost.

Primary Focus - Team

This Global Customer Success team is responsible for renewing contracts for specific Oracle products/support for small, midsized to large enterprise customers for regions all over the world. Apart from contract renewal team is also responsible for retaining and growing the contract base by upselling and renewing multi-year contracts.

The Customer Success Representative will be primarily responsible for ensuring the target support renewal rate for existing small/medium-sized customers in their assigned territory. Will assure that all renewals are completed prior to expiration, passing leads up to Partner Sales Channel for additional service opportunities, and closing the loop for all customer interactions by providing education on the Support portfolio and infrastructure.