172 Client Success Jobs - Page 6

Roles and Responsibilities: Build and maintain strong client relationships. Analyze customer data to identify trends and areas for improvement. Proactively engage with customers to address concerns and gather feedback. Resolve customer issues promptly and effectively. Educate customers on product features and updates. Monitor key performance indicators (KPIs) related to retention and implement improvement strategies. Collaborate with other departments to enhance the overall customer experience. Additional Qualifications and Skills: Customer Retention Customer Support

Hiring Program Mgr Excellent written and oral communication (Flawless) Min 1 yr - 5 yrs exp in Customer Success, customer handling Gap not more than 6 months Sal upto 8L Fixed+ 1L Var Graduates only Max age 35 Required Candidate profile Shifts :- 4:30pm to 1am One side drop Pls Call Vikas at 8527840989 Email vikasimaginators@gmail.com

Responsibilities: * Manage client relationships from onboarding to renewal * Collaborate with sales team on expansion opportunities * Ensure customer satisfaction through proactive support

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent Job Title: Employer Branding Expert Location: Noida Overview: We are seeking a passionate and skilled Employer Branding Client Servicing Specialist to join our dynamic team. In this role, you will be responsible for managing relationships with our clients, ensuring their needs are met, and delivering exceptional employer branding solutions. You will be a key player in driving the success of our clients' employer branding initiatives, helping them attract and retain top talent. Responsibilities: 1. Client Relationship Management: Serve as the main point of contact for clients using our employer branding products. Build strong, long-lasting relationships with clients, understanding their needs, challenges, and objectives. Conduct regular check-ins and meetings to provide updates on product performance, gather feedback, and offer strategic insights. 2. Employer Branding Strategy: Work closely with clients to develop effective employer branding strategies. Provide insights and recommendations based on industry best practices and market trends. Assist in the creation of compelling employer branding campaigns and materials. 3. Project Coordination: Collaborate with internal teams (design, content, marketing, etc.) to execute client projects. Coordinate timelines, deliverables, and resources to ensure timely and successful project completion. 4. Campaign Execution and Analysis: Oversee the implementation of employer branding campaigns across various channels (social media, career sites, events, etc.). Monitor campaign performance and conduct regular analysis. Requirements: Proven 4 + years in client servicing, account management, or a related role. Strong understanding of employer branding concepts, including EVP, candidate experience, and employer value proposition. Excellent communication and presentation skills. Ability to work collaboratively with cross-functional teams. Detail-oriented with excellent organizational and time-management abilities.

Call and follow up with Tamil-speaking leads, Explain product features, Guide onboarding, Handle objections, Update CRM or Excel, Collect feedback, coordinate with team, Share reports, and ensure smooth conversion and customer experience. Work from home Travel allowance

Hiring for Client Success Specialist Grad/UG both can apply Skills - Client Success, Client Service, B2B Min 4 Years of Exp Salary up to 12.5 LPA Loc - Gurgaon Call n ping ( VED)- 9821726929 Email - ved.imaginators@gmail.com

Role & responsibilities: Identification of new business opportunities by monitoring of inbound marketing channels and activities Monitoring of performance and analysis of reports in order to derive improvement plans. Research and discover methods to increase customer engagement. Liaise with Marketing and Product & Content teams to ensure brand consistency and increase sales. Carrying out demos Optimizing email automation workflow Composing and sending proposals Following up with leads to encourage them to sign proposals. WE EXPECT YOU TO HAVE: MBA (Fulltime) Strong belief in the 10x growth strategy mindset Intense passion to realize the importance of personal growth and development, along with the growth of MnM, its clients, and clients clients High business acumen to foresee how to help clients achieve their goals A proven track record of transforming new teams to high-performing sales teams An excellent track record of building a business and improving business performance with high-IQ sales teams, using a consultative approach

Role & responsibilities: Minimum of 3 - 8 years of work experience in inbound sales/inside sales, preferably in the Market Research Industry. Minimum Qualification: Bachelor's degree in Management, Engineering, or other relevant fields Previous track record driving profitable account growth, preferably in a technology/consulting company Excellent communication/written skills to interact with international clients. (North American prospects and have great telephone and email etiquette) Ability to qualify and prioritize projects to drive the maximum return, and have the ability to generate additional opportunities through personal networking and relationship building Track record of delivering revenue targets Insightful, creative, articulate, persuasive, and organized Self-starter with a passion for new client acquisition and account management success Positive attitude, creative persistence, and entrepreneurial spirit Executive-level presentation skills Manage end-to-end sales cycle of assigned Inbound Leads/Accounts from MQL to deal closure Handle end-to-end sales by conversion of inbound leads across multiple geographies including North America, Europe, and APAC. Conduct discovery & product pitch sessions with prospects to understand their use case, needs, budgets, etc. Collaborate with cross-functional teams e.g., Research, Pre-Sales, Marketing, etc., and ensure customer goals are met This is a Work from office role in Pune.

At POD - Josh Technology Group, We are seeking talented and experienced Client Engagement professionals to join our team. You will be responsible for building and maintaining strong relationships with colleges and universities across the country. You will play a crucial role in ensuring client satisfaction, retention, and maximizing business opportunities. The primary objective is to enhance the overall client experience by providing exceptional service and support throughout the lifecycle. Required Experience: 0-4 years of experience in Client Servicing Experience (Freshers can also apply). Work Location: 1) Gurugram/Gurgaon - Work from the office (2 Saturdays in a month are working) 2) Pune - Remote/Work From Home (2 Saturdays in a month are working) 3) Hyderabad - Remote/Work From Home (2 Saturdays in a month are working) Qualifications: Bachelor's/Masters degree in any relevant field Mandatory Prerequisites: Willing to travel to cities outside of Job location. Must know the regional language for Hyderabad - Telugu & for Pune-Marathi Who are we? POD.ai is a software product by Josh Technology Group and was launched in 2017. Since its inception, POD has seen exponential growth and established itself in the industry. POD aims to become the market leader in the recruitment technology and assessment industry. JTGs' extensive design and engineering experience are critical to the quality of PODs work and its ability to deliver elegant, highly scalable solutions. We lay a very strong emphasis on quality mentorship & learning. POD is a growing team of technology consultants and innovators. We have a highly talented peer group that is very well respected in technology. We work in small scrum teams with a focus on fast iterations to deliver value. What do we do? Pod provides Campus Placements Management Solution to Corporates to run all their Campus Placements Related Activities, Walk-In Drives, and On-Going Lateral Hirings. Pod helps Companies to engage with all their partners & measure the value provided by them. Pod provides Placements Management Solutions to Colleges & Universities. Pod helps Colleges to run all their Placements Related Activities by Engaging Students, Faculty & Companies. JTG is a bootstrapped organization that has multiple fully owned software products. JTG acts as a Product Builder for multiple US & UK-based startups. JTG has successfully created and launched more than 100 products, spread across various industries, and is working on many more exciting new ones. It has been 14+ years since its inception & JTG has been profitable from day 1 & aspires to reach new heights. Core Responsibilities: Act as a pivotal point of contact for the Training & Placement Department on behalf of the corporates. Resolve their queries while using the portal. Connect with the TPOs of colleges/universities across the country & pitch the relevant career opportunities of the clients for their students. Effectively communicate with the internal & external stakeholders and ensure that the information is being communicated in a timely manner. Connect with colleges on a daily basis to solicit interest in accordance with client's requirements. Assist engagement managers and corporate engagement team in planning, scheduling, and executing recruitment drives and other campus activities. Ensure the recruitment drives or any college activities related to the platform are being effectively conducted. Ensure client satisfaction with the organization's products & services. Maintain high engagement levels with clients(Placement Team and Students) What are we looking for in you? Possess excellent Interpersonal and Communication Skills. Possess the ability to build long-term relationships with clients. Ability to multitask and to prioritize under deadline. Expert in delivering outcomes. Self-starter and a good team player with a high sense of ownership. Client-centric and a positive attitude and the ability to thrive in a fast-paced, dynamic environment. Self-motivated and has an internal drive to produce high-quality work. Good working knowledge of Microsoft & G Suite. A stellar performer who: Has the desire to make it BIG. Is Self & Goal Driven, Quick Thinker, Action-Oriented, and Diligent. Has good Interpersonal skills and a Go-Getter personality. Has an eye for detail and good cognitive skills. Maintains Integrity and Professionalism in work. How will you grow here? Opportunity to build good relationships with the Training and Placement department of colleges. Work & interact directly with senior directors in an open and flat hierarchical structure. Freedom & a plethora of opportunities to introduce new things in the organization. Opportunity to Get Mentored by the Best. POD thanks you with Events, activities, and outings (We really party hard!). A stimulating and energetic work environment that encourages creativity. Hackathons, Gaming Evenings, Poker Nights, and much more! Flexible Timings, Flexible Holiday Calendar. Competitive salary (best in the industry). Beverages and snacks throughout the day, on the house! Recreation center to let off some steam. Office lunch option (fresh and savory Ghar ka khana). Medical Insurance (stay healthy, stay happy)

Roles and Responsibilities Manage client relationships through effective communication, ensuring high levels of satisfaction and retention. Coordinate with clients to understand their needs and expectations, providing tailored solutions and support. Develop strong client engagement strategies to foster long-term partnerships and drive business growth. Ensure seamless onboarding processes for new clients, setting them up for success from day one. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Responding in a timely manner to service issues and requests. Setting up new accounts / clients. Managing incoming calls and customer service inquiries. Identifying and assessing customers needs to achieve satisfaction. coordinating with IT project coordinator & development team.

1 Year+ in International Voice Process (Required) Graduate Budget - Upto 9 LPA 5 Days/Cabs (Fixed Shift - 6:30PM - 3:30PM) Sat/Sun - Fixed Off (Max Age - 29 Years) Please Call - 9999869475 Required Candidate profile (Excellent Communication Skills - Required)

Job Title: Experience/Retention Coordinator Ratings & Reviews Company: OYO Rooms Experience: 1 to 3 Years Location: Office-based / Hybrid (India) Department: Customer Success / Experience & Retention Industry: Hospitality / Technology Job Description: We are looking for an enthusiastic Experience/Retention Coordinator to join our Customer Success team. In this role, you will focus on driving positive guest experiences by managing ratings and reviews, identifying negative feedback trends, and working on retention strategies. Key Responsibilities: Monitor, track, and respond to customer reviews and ratings across platforms. Analyze feedback to identify service gaps or improvement areas. Collaborate with internal teams to resolve customer concerns and improve satisfaction. Work on strategies to retain customers by addressing pain points proactively. Prepare regular reports on review trends and customer sentiment. Requirements: 13 years of experience in customer support, experience management, or feedback handling. Strong communication skills with attention to detail. Ability to handle feedback constructively and drive actionable solutions. Familiarity with review platforms and reporting tools is a plus. Note to Applicants: Please read the JD carefully. Apply only if your experience aligns. Send your resume to: Adarsh.anand@oyorooms.com

Overview: As a Customer Success Manager (CSM) , you will be responsible for developing and maintaining strong relationships with customers to ensure their satisfaction, retention, and long-term loyalty. You will serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and providing strategic solutions tailored to their needs. This role is critical in driving customer engagement, identifying upselling or cross-selling opportunities, and collecting feedback to enhance products, services, and overall experience. Key Responsibilities: Build and maintain strong, trust-based relationships with customers through regular communication via email, phone, and in-person meetings. Serve as the primary contact for customer inquiries, concerns, and service requests, ensuring timely and effective resolution. Understand customers' business needs and challenges and recommend appropriate solutions to add value and improve satisfaction. Collaborate closely with internal teams and functional heads to identify opportunities for upselling and cross-selling. Conduct regular customer satisfaction surveys and gather feedback to pinpoint areas of improvement. Maintain accurate and up-to-date records of all customer interactions, transactions, and feedback in the CSM database . Analyze customer data and behavior trends to generate actionable insights aimed at improving retention and loyalty. Stay up to date with market trends, customer preferences, and competitor offerings to anticipate evolving customer needs. Proactively communicate updates regarding new products, services, and promotions relevant to the customer. Prepare and present detailed reports and dashboards on customer satisfaction, engagement, and retention metrics for leadership review. Qualifications: Bachelors degree in Business Administration, Marketing, or a related field (Master’s degree preferred). Proven experience in customer success, client servicing, or customer relationship roles—preferably in the service industry . Excellent communication and interpersonal skills, with a customer-centric approach to building rapport and resolving issues. Strong analytical and problem-solving skills; ability to interpret data and develop actionable strategies. Proficiency in CSM software/tools and Microsoft Office Suite. Self-driven and results-oriented with a proven track record in achieving customer satisfaction and retention goals. Ability to multitask, prioritize, and thrive in a fast-paced, dynamic environment. Familiarity with industry-specific standards, technologies, or compliance requirements is desirable. Adaptable and flexible to meet evolving business and customer needs.

Hiring for Client Success Specialist Skills - Client Success, Client Service, B2B Min 4 Years of Exp Salary up to 12.5 LPA Loc - Gurgaon Contact 7982741785 ( Kiranpreet Kaur ) Email - kpreetimaginators@gmail.com

Hiring for Outreach Specialist Skills - Client Servicing, Outreach Sales, Customer success Min 4 Years of exp Salary up to 12.5 LPA Loc - Gurgaon Immediate Joiners contact n ping me on:8448760516 email id:sonam.imaginators@gmail.com

Customer Success & Retention Specialist Designation - Commensurate to one's experience Job Location: Bangalore Palace Road Education Any Graduate (MBA preferred as an added advantage) About the Team Manupatra, serving customers in more than 20 countries, is a leading provider of information-based analytics and decision tools for professional and business users. A long-time innovator in deploying advanced technologies in the legal domain, Manupatra aims to enhance productivity, efficiency, and the overall practice of law. Our solutions empower professionals to make informed decisions and deliver impactful outcomes. About the Role As a Customer Success & Retention Specialist, you'll play a vital role in ensuring customers stay engaged and continue their journey with Manupatra. Your primary responsibility will be to manage the entire renewal lifecycle, maintain proactive communication with clients, resolve billing or service issues, and identify opportunities to deepen customer relationships. You will act as a key link between customer satisfaction and revenue continuity. Key Responsibilities Renewal Management & Tracking Maintain a comprehensive system to monitor upcoming renewals. Plan and prioritize outreach based on renewal cycles and account value. Customer Communication & Engagement Reach out to clients nearing renewal to discuss their evolving needs. Facilitate smooth renewals through timely calls, emails, and follow-ups. Regularly update CRM with call remarks, especially for contacts not yet reached. Escalation & Follow-through Escalate complex or unresponsive cases to assigned Relationship Managers (RMs). Coordinate internally to remove any hurdles delaying renewals. Revenue Collection Support Follow up on pending invoices and assist in resolving billing-related concerns. Collaborate with finance teams to ensure timely collections. Sales Support Spot upsell or cross-sell opportunities during conversations. Route qualified leads to the appropriate internal teams. Training & Onboarding Conduct onboarding sessions for new users. Organize courtesy calls and engage customers through the renewal phase. Quarterly Account Reviews Analyze usage data to identify underutilization or concerns. Act on feedback and ensure customer satisfaction is continuously improved. Ideal Candidate Profile Excellent verbal and written communication skills. Strong attention to detail and follow-through. Customer-focused mindset with problem-solving ability. Prior experience in renewals, customer success, or inside sales is a plus. Comfortable using CRM tools, Excel, and digital communication platforms.

2 Year+ in Client Success Role (End-to-End) - Mandate Graduate Budget - Upto 12 LPA only grad 5 Days/Cabs (Fixed Shift - 6:30PM - 3:30PM) Sat/Sun - Fixed Off (Max Age - 32 Years) call n ping me on:8448760516 Required Candidate profile (Excellent Communication Skills - Required)

Role & responsibilities Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively. Guide clients through the technical and operational steps required to implement product updates at their end. Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase. Serve as the first point of contact for client queries related to the product, providing timely and accurate responses. Understand client environments and workflows to tailor product implementations and maximize value. Document client interactions, feedback, and implementation progress accurately. Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption. Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant. Preferred candidate profile Prior experience in a client-facing role involving product implementation, technical support, or customer success. Strong technical aptitude with the ability to understand and explain software products and workflows. Excellent verbal and written communication skills with the ability to simplify complex technical information for non-technical clients. Logical and analytical thinking skills to troubleshoot and resolve client issues effectively. Ability to manage multiple clients and implementation projects simultaneously. Strong interpersonal skills to build trust and maintain long-term client relationships. Patience and professionalism when handling client queries and escalations.

About RateGain RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion. RateGain today is one of the worlds largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business. Founded in 2004 and headquartered in India, today RateGain works with 26 of the Top 30 Hotel Chains, 25 of the Top 30 Online Travel Agents, 4 of the Top 5 Airlines, and all the top car rentals, including 16 Global Fortune 500 companies in unlocking new revenue every day. AirGain (Product Overview) AirGain, is a next-generation airfare pricing intelligence platform designed to help airlines, OTAs, and travel sellers stay competitive in real time. Leveraging AI, automation, and global data coverage, AirGain delivers deep insights into market movements, competitor pricing, and route-level fare fluctuations, empowering revenue management and pricing teams to make faster, smarter, and more profitable decisions Exploring the role We are looking for a Senior Director Customer Success for the Travel DaaS (Airline Business). The ideal candidate will be a strategic partner to global enterprise clients, while also leading and scaling a high-performing customer success team. This is a unique opportunity to blend hands-on account ownership with team leadership, all while helping enterprise clients achieve transformative outcomes. Good understanding of airline industry will be preferred. Familiarity with RateGain portfolio of airline products will be a plus. You will get to work with clients across the globe. How your day will look like/Job responsibility Enterprise Account Ownership Act as the executive sponsor for a portfolio of strategic enterprise AirGain clients. Drive customer value by deeply understanding client goals, aligning product capabilities, and ensuring measurable outcomes. Lead strategic business reviews, performance check-ins, and renewal/expansion conversations. Team Leadership Build, manage, and mentor a team of Customer Success individuals Set goals, establish success metrics, and foster a culture of customer-centricity, ownership, and collaboration. Work cross-functionally with Product, Sales, Marketing, and Support to ensure end-to-end client satisfaction and product adoption. Growth & Retention Drive retention, GRR, NRR, upsell, and expansion revenue opportunities within the AirGain portfolio. Develop strategies to improve onboarding, usage, and customer lifetime value. Proactively identify churn risks and implement recovery strategies. Customer Advocacy & Insights Champion the voice of the customer internally to influence product roadmap and go-to-market strategies. Create customer success playbooks, health scorecards, and success plans to track progress and outcomes. Serve as a thought leader at industry events, webinars, and with internal stakeholders. Education & Work Experience 12+ years of total professional experience in Customer Success, Account Management, or Enterprise Client Services, preferably in the B2B SaaS or travel technology space Graduation / Post Graduation in related fields with excellent communications skills. MBA is plus Working with or supporting airline clients in the areas of pricing, competitive intelligence, or distribution is preferred Knowledge Deep understanding of airline and travel industry dynamics, including fare pricing, revenue management, distribution channels, and competitive intelligence. Knowledge of SaaS-based customer success strategies, subscription models, and enterprise customer engagement practices. Knowledge of customer success metrics (e.g., NRR, retention, expansion, health scores) and their impact on revenue growth. Understanding of global customer operations, account lifecycle management, and regional business nuances across North America, EMEA, and APAC. Skills Executive relationship management building trust and influence with C-level stakeholders across global enterprise accounts. Strategic thinking and account planning – developing tailored success plans that align customer goals with AirGain’s capabilities. Data-driven storytelling – interpreting product usage, fare movement trends, and ROI to deliver compelling insights to customers. Crisis management and conflict resolution – handling escalations and turning risks into long-term loyalty opportunities. Attitude Ability to drive global customer success strategy while maintaining direct accountability for high-value enterprise clients. Ability to work under pressure, adapt quickly, and operate in fast-paced, high-growth SaaS environments. Efficiently collaborate across departments and work closely with other teams. Strong leadership and people management skills. Problem Solver Role & responsibilities

Responsibilities Own strategic customer relationship with high value accounts, ensuring continuous engagement, satisfaction & retention. Lead high-impact QBRs/MBRs with executive stakeholders, showcasing delivered value and cost optimization impact. Lead renewal conversations and contract discussions, working cross-functionally to propose pricing models, discount structures, or account transitions as needed. Liaise with AWS account teams for escalations, commercial adjustments (e.g., RI conversions, refund cases), and joint go-to-market opportunities. Mentor Leads and Associate Leads, helping them grow into strategic roles while setting the standard for customer engagement quality and process excellence. Act as a process anchor, contributing to the creation of QBR templates, onboarding frameworks, anomaly management SOPs, and strategic account playbooks. Collaborate with the marketing and product teams to ensure customer voices are showcased appropriately. Lead discussions around custom reporting requirements for strategic accounts, including multi-account views, tagging-based breakdowns, and business-specific formats. Qualifications and Skills: 11+ years of experience in customer service, account management (or) cloud consulting. Experience working in a cloud consulting, AWS partner, or MSP is a plus. Strong stakeholder management and communication. Comfortable with ambiguity, works across functions seamlessly. Excellent communication, presentation, and relationship-building skills. Ability to analyze customer needs, develop strategies, and drive outcomes. Strong problem-solving skills with a proactive and customer-first mindset.

Job Responsibilities: The Customer Success Leader (CSL) is responsible for driving long term customer success, adoption and advocacy of Prolifics clients. By establishing a strategy and clear vision our CSL team will be responsible for accelerating improvement in customer loyalty to support long term growth and improved adoption. Responsibilities Drive growth agenda for digital engagements/accounts and ensure consistency/predictability in the quality of delivery by meeting customer success expectations Needs to handle multiple accounts and be responsible to revenue and GM targets Manage stakeholder relationships at an account to ensure success of Digital programs Understand success parameters in the account landscape, align and drive various teams towards the defined success parameters Collaborate with development teams, technology architecture teams and sales teams to identify areas of cross sell/ upsell in the client landscape Perform weekly, monthly, quarterly reviews with client stakeholders and ensure the long-term goals stay aligned Manage long term engagement success elements including centralized onboarding processes, demand management, engagement level dependency management etc Enable project specific and architecture specific decision to be made in engagements Qualifications Nurture and build long term client relationships Strong understanding of CX/EX space. Seasoned professional with strong GCC experience and a proven track record in new logo acquisitions, driving business growth and expanding market presence. Flair to understand modern digital technologies Strong networking skills Excellent communication skill and participates actively in team meetings discussions and be a SME in the desired areas of expertise

Key Responsibilities: • Manage and nurture relationships with existing clients to ensure high retention rates. • Drive contract renewals by proactively engaging with customers before expiration. • Address client concerns and provide solutions to enhance customer satisfaction. • Identify upsell and cross-sell opportunities to expand client engagement with our offerings. • Collaborate with internal teams, including customer support and product teams, to resolve client issues and improve service offerings. • Monitor client usage and engagement to detect potential churn risks and take preventive actions. • Maintain accurate records of customer interactions, renewal pipelines, and sales activities in the CRM system. • Provide regular reports on client feedback, retention rates, and revenue generated from renewals. Interested candidates can share share resume on 7061049272(whatsapp only) or shaheen.khan@tradeindia.com

Job Summary: GTF Technologies is seeking a dedicated and dynamic Account Manager/Executive to join our team. The ideal candidate will act as the bridge between our clients and the agency, ensuring smooth communication, project execution, and overall client satisfaction. This role requires a proactive individual who is adept at managing multiple clients and campaigns in the fast-paced digital marketing environment. Key Technical Skills:- Google Ads, Meta Ads, Google Analytics, Google Tag Manager, A/B Testing Key Responsibilities: Client Relationship & Strategic Leadership: Act as the senior point of contact for key clients, building trusted partnerships while deeply understanding their business goals to craft high-impact, tailored digital marketing strategies. Expert Campaign Management & Optimization: Lead end-to-end paid media campaigns across Google Ads, Meta Ads, and other performance channelsoverseeing planning, execution, and real-time optimization using advanced technical insights and data-driven strategies. Team Leadership & Cross-Functional Collaboration: Manage and mentor a team of campaign specialists while coordinating with internal departments (creative, analytics, social, marketing) to ensure the seamless execution of integrated campaigns. Technical Performance Analysis & Reporting: Own all technical client communications, translating complex performance metrics (CTR, CPC, CVR, ROI) into clear, strategic recommendations. Drive discussions that support high-level, data-informed decision-making. Issue Resolution & Innovation: Quickly address client concerns and campaign-related technical issues, leveraging leading industry tools and analytical approaches to deliver strong solutions and continuous performance improvements. Advanced Paid Media Expertise: Demonstrate deep technical knowledge of paid media ecosystems, campaign setup, audience segmentation, bidding strategies, conversion tracking, and attribution models. Strategic Vision with Technical Acumen: Strong technical understanding of campaign platforms and performance metrics is essential, along with proven experience in managing teams and leading strategy for high-value clients. Qualifications: Bachelors degree in Marketing, Business Administration, or related field. Proven experience in client servicing, account management, or similar roles. Strong understanding of digital marketing channels and strategies. Excellent communication and interpersonal skills. Ability to manage multiple clients and projects simultaneously. Proficiency in MS Office and familiarity with CRM tools. Problem-solving mindset with attention to detail. What We Offer: Competitive salary and benefits package. Employee recognition programs. Access to the latest digital marketing tools and resources Collaborative and innovative work environment. Career growth and development opportunities.

Why will you love working with us? - We are India's leading AI-powered care management platform. - Our vision is to be the de-facto healthcare expert in every home, viding access to the most personalized & real-time care to imve the quality & longevity of lives. - Zyla takes a clinical apach to vide hyper-personalized and real-time care delivered by an able team of experienced doctors & medical experts to imve the health outcomes of the user. - We have the finest talent across technology, data science, medicine, and management, and a duct with an NPS of +70! We are one of the highest-rated Medical apps on the Google Play store (4.8+ consistently) and have been recognized by Google across Google App Excellence, Launchpad, and APAC grams. - Top-notch investors from India and the USA support us. - We udly boast about our work culture, at the core of which lies user-centricity and the highest quality of empathy. - At Zyla, you will meet the diverse talent that has come from the most reputed institutes and work organizations. - Together, we set out to build the future of healthcare in India. Job Summary: - As a Key Account Manager, you will be responsible for managing and nurturing relationships with key clients to ensure long-term satisfaction and growth. - This role involves understanding client needs, coordinating with internal teams to deliver customized solutions, and achieving account-related business objectives. How you will make an impact: Strategic Account Ownership: - Take ownership and lead the scaling of key accounts within the pharma, insurance, and corporate channels of Zyla Health. - Devise and execute impactful strategies for client jects, ensuring seamless implementation and continuous measurement of KPIs. Client Success Management: - Drive customer engagement initiatives to enhance key success metrics, including increased duct adoption, elevated Net moter Score (NPS), and reduced churn for higher renewal rates. - Conduct regular check-in meetings with clients through weekly, monthly, and quarterly business reviews to actively address needs, concerns, and vide efficient solutions. Analytics and : - Establish and manage insightful analytics dashboards that contribute to ject growth and foster transparency with clients. - Utilize statistical expertise to derive actionable from data, driving informed decision-making. Customer Experience Optimization: - Ensure the delivery of the best user experience for Zyla Health customers. - Act as the primary point of contact for clients, fostering strong relationships and ensuring satisfaction. Team Leadership and Development: - Lead and mentor a team comprising account managers, data analysts, and operations associates. - Cultivate a collaborative and high-performing team culture, encouraging fessional growth and skill development. We are looking for people who: - Minimum experience of 4 years in client servicing/managing accounts/upsell or cross sell. - Strong interpersonal and communication skills. - Excellent blem-solving and negotiation abilities. - Strong analytical skills with a focus on driving actionable (hands on knowledge on Excel must). - Ability to multitask and prioritize in a fast-paced environment. - A active and collaborative mindset.

Job Title: Customer Success Manager Job Location: Delhi-NCR Company Name: Licks Petcare Private Limited Job Overview: We are seeking a proactive and empathetic Customer Success Manager to build lasting relationships with our customers and ensure their long-term satisfaction and success. This role goes beyond supportit's about advocacy, engagement, and creating an exceptional customer experience that drives loyalty and growth. Roles & Responsibilities: Own the post-sale customer journey, from onboarding to renewal and expansion. Build deep relationships with cat parents, understanding their needs and aligning them with our solutions. Act as a trusted advisor to customers, helping them achieve desired outcomes using our products. Regularly engage with customers through inbound and outbound calls, emails, and chats to offer support, gather feedback, and strengthen relationships. Work with internal teams (Product, Sales, Support) to relay customer feedback and influence product development. Analyze customer usage patterns and identify opportunities for improvement or upsell. Encourage happy customers to share their experiences through reviews, referrals, and success stories. Requirements: Graduate in any discipline. At least 1 year of experience in a customer-facing role, preferably in Customer Success, or Support. Exceptional verbal and written English communication skills. Strong relationship-building, problem-solving, and organizational abilities. Empathetic and customer-centric mindset with a proactive approach to challenges. Familiarity with CRM tools and customer success platforms is a plus.