4 years
0 Lacs
Posted:4 days ago|
Platform:
On-site
Full Time
· Serve as the main point of contact for clients throughout planning and execution
· Build and maintain strong client relationships through clear and effective communication
· Collaborate with internal teams to meet client requirements.
· Conduct client meetings to understand their event needs and preferences
· Ensure timely project delivery and conduct quality checks
· Provide excellent after-sales service to foster client satisfaction
· Create a smooth onboarding experience for new clients
· Maintain regular communication with clients via calls, emails and meetings
· Address client concerns and identify solutions to enhance product acceptance
· Keep accurate records of client interactions and details
· Respond to client inquiries promptly and professionally
· 4+ years prior experience in client servicing or similar roles
· Must have Digital Marketing Background
· Proven experience in a leadership role is required
· Excellent communication skills and the ability to anticipate the needs of customers
· Must demonstrate strong analytical thinking skills
· Should possess strong problem-solving skills and the ability to make sound judgement calls
· Superior organizational and time management skills
· Knowledge of customer service programs and databases, or the ability to learn new software quickly
· Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience
WIKREATE WORLDWIDE PRIVATE LIMITED
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