Client Servicing Executive

1 years

3 - 5 Lacs

Posted:17 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Act as the primary point of contact for assigned clients, establishing and maintaining strong relationships.
  • Understand client needs, objectives, and expectations, and communicate these effectively to internal teams.
  • Coordinate with internal departments to ensure timely delivery of products or services and resolve any issues that may arise.
  • Provide regular updates to clients on project progress, milestones, and any changes to the scope of work.
  • Gather feedback from clients on their satisfaction with our products or services and address any concerns promptly.
  • Identify opportunities to upsell or cross-sell additional products or services to existing clients based on their needs.
  • Assist in negotiating contracts and agreements with clients, ensuring terms are favorable to both parties.
  • Prepare regular reports on client activity, feedback, and performance metrics for management review.
  • Stay informed about industry trends, market conditions, and competitors to anticipate client needs and provide strategic advice.
  • Work proactively to retain existing clients by delivering exceptional service and adding value to the client relationship.

Job Type: Full-time

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Provident Fund

Experience:

  • total work: 1 year (Preferred)

Work Location: In person

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