Client Services Manager

• Servicing clients and cultivating strong relationships to foster repeat business.
• Identifying, innovating, and implementing business ideas aimed at enhancing service delivery and improving the client retention rate of the company.
• Knowledge & experience of MICE/Events
• Demonstrating proficiency in creating compelling PPT and employing effective client retention strategies.
• Maintaining cordial relations with clients to ensure their satisfaction.
• Developing innovative marketing strategies to enhance brand positioning.
• Collaborating with the team to brainstorm ideas and create proposals for client projects.
• Ensuring the smooth execution of events, including coordination with the Design and Production teams.
• Managing costs effectively to ensure profitability.
• Booking artists and vendors as required.

Required Candidate Profile:

• 8-12 years of relevant experience in client servicing and relationship management.
• Exceptional communication skills to effectively interact with clients and team members.
• Outstanding ability to build and nurture strong relationships with clients.
• Proven track record in client retention and relationship management.