Client Relationship Manager (CRM)

Job Title: Client Relationship Manager (CRM)

Job Location: Zaveri Bazaar, Kalbadevi, Mumbai
Experience: 5+ Years
Compensation: Up to ₹9 LPA
Preferred Candidate: Female

Job Description:
We are seeking a dynamic and experienced Client Relationship Manager to nurture long-term client partnerships and drive customer satisfaction and retention. The ideal candidate will possess a strong track record in managing key accounts, resolving client queries, and identifying growth opportunities through tailored solutions and proactive service. This role demands excellent communication skills, strategic thinking, and a deep understanding of customer-centric business practices.

Key Responsibilities:

• Build and maintain strong, trusted relationships with key clients
• Serve as the primary point of contact for client needs and escalations
• Understand client business goals to proactively suggest solutions
• Monitor account performance and client satisfaction metrics
• Collaborate cross-functionally with internal teams for seamless service delivery
• Identify upselling or cross-selling opportunities to grow revenue

Required Skills & Qualifications:

• Minimum 5 years of experience in client servicing, relationship management, or key account handling
• Proven success in managing multiple high-value client accounts
• Strong interpersonal and communication abilities
• Skilled in CRM tools (e.g., Salesforce, Zoho, HubSpot) and data-driven decision-making
• Bachelor’s degree in Business, Marketing, or related field; MBA is a plus
• Empathetic, composed under pressure, and solution-oriented

Job Types: Full-time, Permanent

Pay: Up to ₹900,000.00 per year

Schedule:

• Day shift
• Fixed shift
• Morning shift

Application Question(s):

• Are you comfortable with the job location of Zaveri Bazar, Kalbadevi, Mumbai?
• Are you a male or a female candidate?
• What is your current/last drawn salary and expected salary?
• What is your notice period?

Education:

• Bachelor's (Required)

Experience:

• Client Relationship Management: 5 years (Required)

Language:

• English (Required)

Location:

• Mumbai, Maharashtra (Required)

Work Location: In person