Claims Management - Officer

As an Officer in Claims Management at State Street, you will be a part of a team that provides operational support to global clients in regions like APAC, EMEA, and North America. Your role will involve managing day-to-day operations, addressing queries and escalations, people management, stakeholder management, and driving initiatives for simplification and efficiency. The current team is spread across multiple locations including Bangalore, Hyderabad, and Pune. In this position, you will collaborate with State Street teams worldwide to oversee multiple large-scale and demanding international clients. You will be responsible for delivering all daily responsibilities of your teams in a fast-paced, flexible, and dynamic environment. Acting as a Subject Matter Expert (SME), you will identify automation opportunities and work on projects related to AI, robotics, and similar tools. Effective communication and building strong interpersonal relationships with operations, technology, counterparties, and client relationship teams will be crucial to maintaining the high level of service provided to clients. You will closely work with Clients, brokers, custodians, internal teams, and third parties, ensuring timely investigation and escalation of claims. Your responsibilities will include reviewing and validating claims, meeting market-driven deadlines, exceeding agreed Service Level Agreements (SLAs), identifying and reviewing key process risk indicators, and ensuring adherence to controls. You will participate in governance-related activities, conduct audits and risk reviews, and maintain relationships with onshore and offshore teams. Additionally, you will actively participate in projects related to automation, process improvements, onboarding new technology, and standardization. It is essential to work in US hours primarily, with flexibility for APAC or EMEA-related work. Adherence to escalation procedures, support for new business onboarding, and driving financial improvement across multiple functional disciplines will also be part of your role. To succeed in this position, you should have hands-on experience in operations for various financial products and custody, knowledge of Trade lifecycle Management, Cash management, and reconciliation. A client-centric attitude, focus on client outcomes, and excellent risk management awareness are valued skills. You should also have experience in change management programs, cross-cultural awareness, and the ability to connect with colleagues globally. State Street is a leading custodian bank, asset manager, and asset intelligence company, making a significant impact on the financial services industry. We offer competitive benefits packages, flexible work programs, development opportunities, and a supportive work environment that fosters growth and success for our employees.,