Center Manager

Job Responsibilities:

• Creating multiple channel sales partners for sales of paid subscription packages via tele center, basis defined SOP's / SLA's / pricing models
• Ensuring team hiring to ensure budgeted numbers
• Maintaining regular connects to ensure overcoming day-to-day challenges
• Due training & hand-holding of all stakeholders to ensure proper flow of product/process knowledge, week-on-week for all new joiner, as well as via monthly refreshers (including on new product development)
• Close tracking and monitoring on input KPIs (such as Data and Hot Leads) to help improve productivity
• Responsible for evaluating Centre's performance with key metrics (attempts / talk time / presentations / quality score etc.) on routine basis to ensure optimized productivity as well as ensuring minimum leakage
• Timely payout after due diligence
• Alignment as well as loop-back to product and data team to help improve on enables to improve quality, productivity and over-all process efficiency
• Prepare reports (Daily, Weekly, Monthly and Quarterly etc.) for different departments or upper management.

Candidate Attributes:

• MBA with 3+ yrs. of experience in Sales / Acquisition
• Hands on experience in building & handling large team (40+ Team Size)
• Build Rapport with team via consultative sales approach
• Strong listening, questioning and networking skills.
• Report management/ analysis / alignment skills