CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound
- Assisting in resolving customer queries.
- Contacting potential or existing customers to inform them about a product or service using scripts
- Answering questions about products or the company
- Asking questions to understand customer requirements and close sales
- Providing information to customers.
- Monitoring sales performance.
- Closing sales deals.
- Keeping a record of calls and relevant details.
- Go the extra mile to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Make sales or recommendations for products or services that may better suit customer needs
- Adhere to all company policies and procedures
- Graduate with decent English communication.
- Candidate should have a pleasing personality and should be presentable.
- Should be dedicated and display integrity.
- Willingness to learn with an attitude of continuous improvement.
- Willing to work in rotating shifts
811 Digital Outbound Officer
EXPERIENCEKotak Mahindra Bank, Noida Sr. Manager-Talent AcquisitionNov 2022 - PRESENT
- Handling the hiring for pan India on contact center for Front level and mid-level.
- Spoc for multiple Business Vertical which includes Premium Process.
- Handling End to End Recruitment of Contact Centre bulk hiring for Premium process through diverse channels and closing 80-100 numbers ever month. Also taking care of support level of hiring for Mumbai Centre.
- Developing customized sourcing strategies keeping in mind cost of hire, delivery TAT, candidate profile and resources thereby ensuring 100% fill rate as per requirements and compliance standards.
- Reviewing pre-Joining pre joining checks and documentation as per the compliance requirements of the organization and maintaining 100% adherence.
- Maintain MIS to analyze the quality of the hiring done in the zone.
- Managing active base of vendor/Consultancies which includes frequent interaction to understand the challenges been faced at their end, If any & smoother processing of their payments without delay.
- Ensuring smoother on boarding & exit processes been followed without fail & analyse the candidates self-experience through questionnaire filled by him/her at both stages.
HDB financial Services, Noida Centre HRJan 2019 - Oct 2022
- Handling end-to-end mid to senior recruitment through Job Portals, Referrals, Consultants and Internal Company Database.
- Identifying future staffing needs.
- Responsible for effective manpower planning for Non-IT positions like Marketing, Legal, Customer Experience, and Sales & HR Professionals.
- Sourcing via diverse channels like Job portals, LinkedIn and referencing to maintain a healthy sourcing mix.
- Preliminary screening and conducting first stage interview.
- Pre & post offer documentation, Negotiating with candidates
- Formulating the salary structure of new hires.
- Preparing and issuing offer letters, appointment letters & confirmation letters.
- Background verification, Joining formalities, induction for all the new hires.
- Ensuring smooth on-boarding process and making new hires familiar with the organizational goals and objective
- Building effective and trustworthy relationships with employees.
- Interacting and meeting employees to understand challenges and grievances to resolve the same.
- Currently acting as a first level of escalation for all employee-related queries.
- Maintaining healthy internal communications and ensuring proper channels for the escalations.
- Organized many employee communication forums like One on One Interviews, Skip level meeting, project team meeting etc.
- Organized fun activities at the location level.
- Planning & execution of monthly engagement events.
- Taking new initiatives to boost employee morale and engagement level.
- Conducting exit interviews. Sharing all the Full and Final inputs with the payroll team to process.
- Ensuring healthy separation and issuing relieving letters.
Indiamart Intermesh Ltd., Noida Executive- Talent AcquisitionSept 2017 -Jan 2019
- Work with the Talent Acquisition team along with hiring managers/stakeholders to assist in ongoing recruitment efforts.
- Identify future talent needs and proactively recruiting and sourcing; develop talent pool or social engagement.
- Manage the recruitment process and life cycle, including initial assessments, interviews, documentation and offers.
- Searching candidates according to the requirement through various recruitment methods such as Portals, Head hunting and referencing.
- Pre & Post offer documentation, Issuing offer letter & appointment letter.
KAZO Fashion Private Limited, Noida Management Trainee Talent Acquisition & Talent ManagementNov 2016- Sep 2017
- Handled role of HR leader where I have to foster people centric approach which enable to deliver organization goals in a healthy work culture, single point of contact for sales team for any of their business needs or grievance redressal.
- Acting as a bridge between Business Head and Sales Managers via effective communication of the message vice versa .
- Worked in close cohesiveness with the Sales Team, looking after their business needs including manpower.
- Annual Manpower Planning budgeting and adherence to the same
- Responsible for entire life cycle management for pan India Sales and HO employees - Recruitment, On boarding, Compensation, Performance Management, Exit Management.
SKILLS
- HR Policy Execution
- Recruitment/Talent Acquisition Induction/orientation
- Training & Development
- Employee Relations / Welfare
- Employee Engagement
- Payroll Management
- Grievance Handling
AWARDS
- Go-Getter Award at HDB Financial Services(2021)
- Employee of the Month at HDB Financial Services(2019)
EDUCATION
- MSW(HR), Kurukshetra University(2014-2016)
- B.Com, Delhi University(2012-2014)
- 12th from CBSE Board(2012)
- 10th from CBSE Board(2010)
