522 Ccnp Jobs - Page 21

Hiring for our clients Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Ticketing Tools,DNS,DHCP,AD Any Graduate Only Freshers Sal : 20k - 35k Intersted Call HR DEEPIKA 9008727428 Required Candidate profile Immediate Joiner FRESHERS ARE WELCOME Training will be provided Good Communication Quick Learner Team Worker Only Male Candidate Career Gap& Arrears also acceptable

Responsibilities: Develop comprehensive network designs, configurations, and operational procedures. Foster team growth by participating in knowledge-sharing initiatives, mentoring junior members, and advocating for best practices. Establish and maintain strong network security through the design of security policies, access controls, and encryption mechanisms. Collaborate effectively with vendors, Original Equipment Manufacturers (OEMs), system administrators, and application developers to ensure smooth integration of network projects. Create configuration templates for network modifications, implement security hardening on network devices, and liaise with vendors/OEMs for Proof of Concepts (POCs) and project deployments. Analyze network traffic patterns, conduct capacity planning, optimize network configurations, and develop Standard Operating Procedures (SOPs) with clear escalation paths. Serve as the Single Point of Contact (SPOC) for the organization regarding computer and networking matters. Required Qualifications and Experience: Education: B.E./B.Tech or M.Tech/MCA (Computer Science/Information Technology) with 8+ years of experience. OR B.Sc (Computers) with 10+ years of experience working on large, complex enterprise networks. Technical Expertise : Proven hands-on experience with the following protocols and technologies: MPLS (Traffic Engineering, L2/L3 VPN) BGP-4/MP-BGP ISIS OSPF/OSPFv3 EIGRP RSVP LDP VXLAN Network Access Control (NAC) 802.1x VPN Emerging Technologies : Experience with Software Defined Networking (SDN) and SD-WAN. Leadership & Management : Extensive experience leading and managing complex internetworking solutions throughout the entire lifecycle, from design to implementation. Multi-Vendor/Service Environment : Demonstrated experience with multi-vendor and multi-service IP networks, including various equipment and network protocols. Solution Design & Architecture : Proven experience in solution design and architecture assessment of large-scale networks. Network Management Tools : Hands-on experience with network management tools such as Cisco ISE and DNAC. Team Leadership : Must have experience managing teams of at least 7 members.

Job Summary: We are seeking a highly skilled and experienced Faculty/Trainer in Networking and Cloud Technologies to join our team. The ideal candidate will have a strong background in network infrastructure, cloud computing, and IT security. They will be responsible for delivering high-quality training and education to students or professionals, preparing them for industry certifications, and ensuring they acquire the skills necessary to excel in the field. Key Responsibilities: Curriculum Development: Design and develop comprehensive training modules and course materials in Networking, Cloud Technologies, and related fields. Stay updated with the latest industry trends and integrate new technologies into the curriculum. Training Delivery: Conduct classroom, online, and hands-on lab training sessions on Networking and Cloud Technologies. Facilitate learning through interactive teaching methods, real-world simulations, and case studies. Student/Participant Assessment: Evaluate students progress through quizzes, assignments, practical exams, and other assessment tools. Provide constructive feedback and additional support to ensure students meet learning objectives. Industry Certification Preparation: Prepare students for certifications such as CompTIA Network+, Cisco CCNA/CCNP, AWS Certified Solutions Architect, Microsoft Azure Fundamentals, etc. Offer guidance on the certification process and provide study materials. Technical Expertise: Troubleshoot and resolve technical issues during lab sessions. Provide insights into advanced networking protocols, cloud deployment models, and security practices. Collaboration: Work closely with other faculty members and industry partners to enhance the quality of training. Participate in faculty meetings, workshops, and continuous professional development activities. Qualifications: Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field. Relevant industry certifications (e.g., CCNA, CCNP, AWS Certified Solutions Architect, Azure Certifications) are highly desirable. Experience: Minimum of 3-5 years of experience in Networking, Cloud Technologies, or IT Infrastructure. Prior teaching or training experience is preferred. Skills: In-depth knowledge of networking protocols (e.g., TCP/IP, DNS, DHCP), cloud computing platforms (e.g., AWS, Azure, Google Cloud), and virtualization technologies. Strong communication and presentation skills. Ability to simplify complex technical concepts for diverse audiences. Proficient in using training tools, simulators, and learning management systems (LMS). Key Competencies: Analytical Thinking: Ability to analyze and solve complex technical problems. Adaptability: Flexibility to adapt teaching methods to different learning styles. Leadership: Capability to mentor and guide students towards achieving their professional goals. Passion for Teaching: A genuine interest in educating and empowering others. Benefits: Competitive salary and benefits package. Opportunities for professional growth and certification sponsorship. Collaborative and innovative work environment.

To act as the SPOC for all third-party audits, especially from BFSI clients & create Network Infrastructure. JD: https://www.pinnacle.in/career/security-manager JD:https://www.pinnacle.in/career/network-manager To work purely from HO Nagpur

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon , Bangalore Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Freshers are welcome; up to 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp your resume to HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Greetings we are looking for networking Engineers in Bengaluru, Pune, Hyderabad, and Chennai Please Note *This is a WFO Profile. *All the interviews are only in Walkin Mode in respective cities *Need minimum 2 year full time experience post Graduation *Trainee and internship experience not considered Job Description: Good Exposure on firewall administrative support including Troubleshooting, configuration changes, Upgrades, compliance, Monitoring, and backup. Good understanding on security technologies including Site to site VPN, SSL VPN, NAT, ACL, IPS and NGFW features would be preferable. Exposure on Security Tools like Algosec, FMC, JSP and CSM would be Good. Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.

Essential Job Functions: Manage or lead teams responsible for infrastructure services and oversee their daily activities. Support in the development and execution of infrastructure strategies and projects. Monitor and maintain the performance, availability, and security of infrastructure systems. Collaborate with other teams or customers to understand and address their infrastructure needs. Implement and adhere to infrastructure best practices and standards. Act as a point of contact for resolving infrastructure-related issues and incidents. Assist in creating and maintaining infrastructure documentation. Participate in optimizing resource allocation for infrastructure projects and initiatives. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role Proven experience in infrastructure technology management Proficiencies in project management and technical knowledge A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: An advanced degree in a relevant field is a plus Relevant certifications, such as CCNP, AWS Certified Cloud Practitioner, or CompTIA Project+, are a plus

Designation : IT Administrator No. of open positions : 1 Experience: 3 to 5 Years Location: Pune, Aundh. Role: System administration for all India setup Datacenter operations management: Hosted and Cloud Project administration support Network management and Cyber security including MPLS/ ILL and firewall management Backup and restoration using different technologies To support IT Infra Operations in Pune HO Responsible for: Accountabilities Windows System administration (AD, Office 365) Google Workspace Admin Backup and restoration Good understanding of VMWare/Hyper-V Database administration - MySQL Should take the lead in new projects in technologies Support for applications related to technology industries Vendor management (Solution selection, compare, negotiate) UTM and endpoint security System monitoring and troubleshooting Regulatory audit support Must-Have Educational Background: Engineer Diploma / Graduation, computer branch preferred MCSE, CCNA, and Virtualization will be added advantage Relevant Experience: IT Infra support in a technology company Application administration. Detailed Technical and Administrative skills and experience required: Active Directory, DHCP, DNS, FTP, and SMTP Google Workspace & and Microsoft 365 portal Knowledge of WSUS, SCCM Data backup, retention policies, and restoration testing VLAN creation, VPN Infra Commissioning and maintenance MPLS, ILL Routing and switching (including Firewall configuration /management) Network commissioning, monitoring & support IT Security products i.e. Antivirus, IPS signatures, firewalls, etc. Basic knowledge of Tally & SAP Set-up account creation and data management. Writing IT SOPs, procedures, and policies Good knowledge of EPABX Should have work experience in desktop support engineering Team management capabilities Documentation and computer system validation Software licensing knowledge, asset management, and IT compliance Monthly IT report generation Planning and Implementation as per URS Hardware support, IT asset management Security updates deployment User & Role Management IT budget preparation Monthly IT report generation Supplier payment efficiency Security Audits Other Aspects: Good English communication Attitude for learning new technologies

Qualifications and Experience: 1. Bachelor's degree in Computer Science, Information Technology, BCA or a related field. Latest relevant certifications (e.g., CCNA, CCNP, etc.) are advantageous. 2. Proven experience with a minimum of 8 years of hands-on experience as a Network Administrator or in a similar role, with a track record of managing and maintaining large and complex network infrastructure. 3. Strong understanding of network protocols, routing, switching, and network security concepts. 4. Familiarity with network monitoring tools and performance optimization techniques. 5. Experience with next generation firewalls like Checkpoint, Fortinet, Sophos etc. Knowledge of network authentication and access control methods, including LDAP, MySQL etc. 6. Experience with virtual private networks (VPNs), and intrusion detection/prevention systems. 7. Stay up-to-date with industry best practices, emerging technologies, and network advancements to propose innovative solutions. Preferred Skills: 1. Proficiency in network troubleshooting and diagnostic tools. 2. Effective communication and interpersonal skills to collaborate with IT staff and end-users. 3. Ability to work independently and in a team environment, demonstrating strong organizational and time management skills. 4. A proactive attitude and a commitment to delivering high-quality network services. Responsibilities: 1. Design, configure, and maintain the organization's local area network (LAN), wide area network (WAN), wireless network infrastructure and Firewall. 2. Monitor network performance, identify and resolve network issues, and implement necessary adjustments to ensure optimal network operation. 3. Administer network devices, including routers, switches, firewalls, and access points, ensuring they are properly configured and updated. 4. Implement and maintain network security measures, including firewalls, VPNs, and intrusion detection systems, to protect against cyber threats. 5. Collaborate with IT staff and vendors to plan and implement network upgrades, expansions, and system migrations. 6. Conduct regular network backups and implement disaster recovery plans to ensure data integrity and availability in case of system failures or disasters. 7. Maintain network documentation, including network diagrams, configurations, and standard operating procedures.

Network Security Engineer Summary Apply Now Hyderabad Full-Time 3-6 Years Industry IT/Security Responsibilities Design and deploy secure network architectures. Monitor and respond to security incidents and threats. Implement firewalls, IDS/IPS systems, and VPNs. Perform regular security audits and vulnerability assessmen About The Role Design and implement network security solutions to protect organizational assets. The role focuses on securing network infrastructure, monitoring security threats, and ensuring compliance with security standards. Qualifications Design and deploy secure network architectures. Monitor and respond to security incidents and threats. Implement firewalls, IDS/IPS systems, and VPNs. Perform regular security audits and vulnerability assessmen Skills Expertise in network security tools and protocols. Experience with SIEM platforms like Splunk or ArcSight. Strong knowledge of network architecture and protocols (TCP/IP, DNS). Ability to perform penetration testing and threat analysis.

Hiring # Helpdesk engineer Exp : Fresher Budget upto 2.40 LPA Mandatory : CCNA / CCNP Certification Role & responsibilities a. The shift timings would be 9 hours and would be rotational as per the duty roster created by their reporting manager b. There will be six days of working and one day of week-off which would be rotational c. Candidates if available must be ready for a f2f interview in our office premises. Position Summary Objective To operate and maintain Managed Services Network Infrastructure and follow day-to-date requests and incidents in line with business requirements. Our support group is looking for a Wireless Network Engineer with a passion for wireless technology and mobile solutions. We are looking for someone to join our growing team that is responsible for supporting one of the largest and most rapidly growing 802.11 networks Primary functions of position: 1. Provide network escalation support for critical and complex network issues. 2. Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low-level application interaction. 3. Partner with our broader Operations Technology organization to reduce operational burden. 4. Monitor and manage technical communications during large-scale events. 5. Be a part of support organization that provides 24x7 escalation support on a rotation basis. Some night and week end support may be required. 6. Dive Deep on the high severity incidents and participate in root cause analysis. 7. Drive standards across the network and ensure that we are fully compliant to those standards and policies. 8. Deliver simple, sustainable and repeatable solutions and processes for field teams and centralized support groups. 9. Work closely with our Network Engineering teams to ensure fast, smooth roll-out of new designs and products. 10. Create and review documentation and processes, new standard operating procedures, knowledge transfer material. 11. Develop and maintain change templates. 12. Follow the existing change policies and create, review and execute complex changes. 13. Automate select network administration tasks by building new solutions, either through existing tools and methods or new ones. 14. Support organizational transformation from reactive to proactive with focus on predictive solutions and metric Essential: 1. Very thorough understanding of NMS and Service Desk tools. 2. Routing Registry knowledge - RIPE . 3. In-depth knowledge of various vendors roaming algorithms. 4. Expert knowledge of Cisco unified infrastructure in large scale deployments. 5. In-depth knowledge of 802.11 protocols. - Cisco CCNA or CCNP-Wireless. 6. Basic knowledge in virtualization (VMware, Cisco UCS, Vcloud Director). 7. DHCP, WINS, Tacacs, SNMP. 8. Excellent knowledge of Network protocols. 9. Knowledge of Configuration of Wireless Controllers and Access Points. 10. Knowledge of Wi-Fi NMS and Network Analytics tools. 11. General background in networking/ISP - knowledge of ISP-type services, DNS. 12. Good Communication Skills HR Recruiter Bhavana 9353900652

Role & responsibilities Design, implement, and manage Cisco UCS infrastructure, including blade and rack servers, fabric interconnects, UCS Manager and Cisco Intersight. Administer and deploy localized VMware vSphere environment, encompassing vCenter Server, ESXi hosts. Develop and maintain automation scripts (PowerCLI, Python, etc.) to streamline infrastructure management tasks and improve operational efficiency. Collaborate with other IT teams (networking, storage, security) to ensure seamless integration of infrastructure components. Develop and maintain comprehensive documentation for all implemented systems and processes. Stay up-to-date with the latest advancements in Cisco UCS, VMware, and related technologies. Implement and maintain security best practices within the virtualized environment. Problem solving and troubleshooting Experience being in an on-call rotation and triaging production issues Preferred candidate profile Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Minimum of 5 years of experience in systems engineering with a strong focus on Cisco UCS and VMware vSphere. Expert-level knowledge of Cisco UCS architecture, configuration, and management. Deep understanding of VMware vSphere architecture, including vCenter Server, ESXi, vSAN, and vMotion. Experience with Pure Storage, iSCSI and Fibre Channel is highly desirable. Proficiency in scripting languages such as PowerCLI and Python is a plus. Strong understanding of networking concepts (TCP/IP, VLANs, routing, switching). Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills. Thrives at working autonomously while maintaining accountability and delivering high-quality results. Relevant certifications such as VCP-DCV, VCAP-DCV, CCNA Data Center, or CCNP Data Center are highly desirable.

Dear Connections, Looking for Networking Engineer L1 Voice Support. Qualification - Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred. Work Experience - 1 year Minimum (Tech Exp Only) Skills and Ability:- Comprehensive understanding of typical home network deployments is required. The candidate must be able to identify a diversity of networking home devices' specific functions and configurations. Candidate must demonstrate excellent English communication skills. The candidate must be attentive to details. Candidate must have excellent analytical, organizational, and time management skills. Candidate must be well mannered and demonstrate customer services skills. Candidate must be able to perform well in a steep learning curve. The candidate must be able to sell support contracts. Soft Skills -English: Excellent, C1 CEFR Level Accent: Neutral Ability to give good step by step instruction. Positive tone. Computer Proficiency:- Firm understanding of Windows and macOS. Firm understanding of Android and iOS. Firm understanding of common firewall configuration. Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required. Comprehensive understanding of typical home network layouts is required. Demonstrable troubleshooting ingenuity is required. Salary- Upto 4.75 LPA Work Location - Sec 81, SEZ Noida Both side cab facility US Shifts 24*7 Window Immediate Joiners only Please share only relevant CVs on aradhaya.vashistha@techmahindra.com 7902015146 sushmita.singh@techmahindra.com 8076156294

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon , Bangalore Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Freshers are welcome; up to 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp your resume to HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices (Mainly Cisco & some cases Avaya / Brocade ) CCNA/ CCNP Certifications with 1-2 yrs exp Knowledge on NMS Tools, Routing Protocols (OSPF, BGP), STP, QoS

Hi We are hiring for ITES Company for the Network Support Role (L1/L2 Position) Note : CCNA Certification is mandate Job Description: Provide first level support on both network outages and network-related projects. Minimum 2 years of experience in Networking (LAN/ WAN & Security) Any Bachelor's Degree required; Cisco Certifications such as CCNA, CCNP is Required Demonstrable experience with Cisco Firewalls, Routers, Switches, Fortigate UTM and implementation experience of these devices. in .NET web framework 4.0 & 4.5 and object-oriented programming required. Deep knowledge with proven expertise of Cisco, Brocade networking products, Firewalls, Routers, Switches , Wifi (Cisco/Fortinet/Aruba), maintaining and troubleshooting Expertise in networking concepts such as IPLCs, Leased Lines, MPLS, TI/T3/ E1, VoIP, VPN tunnels etc. Provide 24x7 L1 network operational support of existing network, capacity planning, conduct infrastructure audits, configure security policies/VPNs Provide troubleshooting support to maintain all network systems and monitor them proactively to ensure that production downtime is minimized and SLAs are achieved Ensure an effective communication process is in place with all the stakeholders including vendors, server, voice and desktop support teams. Advanced level understanding of at least one of the following technologies and Intermediate level understanding of a secondary technology Storage (FC, ISCI, etc.) Concepts of Firewall / ACL / Load Balancer / Endpoint Security like McAfee / TrendMicro / Palo Alto Networks Skills / Symantec Linux/Windows Server Key Skills: a) Minimum 2 years of experience in Networking (LAN/ WAN & Security) b) CCNA Certificate c) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Chennai Search : Job Code # 251 b) For Position in Gandhinagar Search : Job Code # 512

Job Title: Senior Network Engineer Location: Pune , Chennai , Bengaluru and Hyderabad Experience: 5 10 Years ( Relevant Exp ) Salary : 20 LPA Notice Period : 30 Days Max ( Immediate Joiners Preferred ) Job Description: We are seeking a highly skilled Senior Network Engineer to design, implement, and maintain our network infrastructure. The ideal candidate will have extensive experience in network architecture, security, and troubleshooting complex issues in an enterprise environment. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. 5+ years of experience in network engineering, preferably in a large-scale enterprise environment. Strong expertise in routing, switching, VLANs, BGP, OSPF, and MPLS . Hands-on experience with firewalls (Fortinet, Palo Alto, Cisco ASA, SonicWall, etc.) and VPN configurations . Proficiency in network monitoring tools like SolarWinds, PRTG, Nagios, or Zabbix . Experience with cloud networking (AWS, Azure, GCP) is a plus. Knowledge of wireless networking, VoIP, and SD-WAN technologies . Strong analytical and troubleshooting skills with the ability to work under pressure. Certifications such as CCNP, CCIE, JNCIP, or equivalent are highly preferred. Key Responsibilities: Design, configure, and maintain LAN, WAN, and wireless networks. Manage and optimize network performance, ensuring minimal downtime and maximum availability. Implement and enforce network security policies, including firewalls, VPNs, and IDS/IPS solutions. Troubleshoot and resolve complex network issues, providing root cause analysis and preventive measures. Work with cross-functional teams to support cloud and on-premises network environments. Plan and execute network upgrades, migrations, and new deployments. Monitor network performance and security using advanced monitoring tools. Ensure compliance with industry standards, regulations, and best practices. Maintain network documentation, including diagrams, policies, and procedures. Provide mentorship and technical guidance to junior engineers.

Design, implement & maintain network infrastructure using Cisco routers & switches Configure firewalls, WLAN, SDA, ISE, WiFi networks, & backup management systems Device Configuration Incident management CCNP Enterprise/CCNA-Wireless/ CCNP - Wireless

Knowledge of DC-LAN (Tiered designs, Leaf/Spine, VXLAN, DCI, SDN-ACI/NSX),WAN (SDWAN-Viptela/VeloCloud/Versa/Aruba),Campus LAN,Wireless,WLAN,Routing Protocols-BGP/OSPF, Switching (IPsec/VXLAN/GRE),Load Balancer -F5 for presales.

Role & responsibilities Assist with the setup, installation, and configuration of desktops, laptops, printers, and other peripheral devices. Provide first-level support for software and hardware issues. Help in diagnosing and resolving technical issues (e.g., network connectivity, application errors, printing problems). Support routine maintenance of IT systems, including updates, patches, and backups. Document troubleshooting steps and user interactions in support ticketing systems. Assist in maintaining an inventory of IT equipment and software licenses. Provide basic training and support to users on standard tools (Microsoft Office, email, remote access, etc.) Escalate unresolved issues to senior support staff as needed. Key skills Required : Currently pursuing a degree/diploma in Information Technology, Computer Science, or related field. Basic understanding of computer hardware, operating systems (Windows, macOS), and common office software. Good communication and customer service skills. Willingness to learn and adapt in a fast-paced environment. Ability to work independently and as part of a team

Hi, We are hiring for Leading ITES Company for Service Desk - Command Center Profile. Location- Bangalore Please go through the JD and we will get back to the relevant profiles. Roles and Responsibilities Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Requirements: Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues Experience in PC Hardware configuration Experience supporting LANs, PC operating systems and desktop software Experience using a variety of PC software including Microsoft Office Suite, Knowledge and understanding of end user requirements Strong customer service orientation Self-Starter Good listening skills & Ability to analyze and solve technical problems Strong problem analysis, resolution, and writing skills Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills Mandatory Language Skill : Prior SD experience and excellent English speaking skills. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 29

To be Updated Qualification To be Updated