Catalog Manager

Job Title : Catalog Specialist

Experience required 5- 7 years

Location: Calicut

Job description

Job Profile:

Catalog Specialist operates in a global e Commerce environment without boundaries, and operates a diverse set of businesses in several countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers.

In this role, the individual works on one or more critical tasks for a particular retail product category. These tasks include (but are not limited to) populating/procuring content for the product catalogs on our Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager.

Roles and Responsibilities:

Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards.
Understand and correctly use our Retail Systems Platform (RSP) to support vendors and buyers in enhancing the retail selection on our online catalog.Maintain records of day-to-day work by updating trackers to reflect work done.If there is a possible default on SLAs or quality, flag the escalation in time to the manager or leadInteracting and coordinating with vendors/buyers to accurately reflect the our brand catalog for price, product details and other product-related information.

Ability to dive deep into a problem, perform Root Cause Analysis and identify constraints to recommend a solution on this, we will test the candidates ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions.
Ability to deal with ambiguity use discretion and judgment to take decisions on critical business tasks based on available information.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹72,669.86 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Location: In person