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10.0 - 14.0 years
30 - 35 Lacs
Chandigarh
Work from Office
We are looking for a dedicated and experienced Assistant Manager US Customer Support to lead and support our customer service operations focused on our US clientele. The ideal candidate should have a background in handling international customers, strong problem-solving skills, and experience in leading a team to deliver an exceptional customer experience. Key Responsibilities: Supervise day-to-day operations of the US customer support team. Ensure timely and effective resolution of customer inquiries via email, chat, and phone. Act as the point of escalation for critical or complex customer issues. Monitor team performance through KPIs and service metrics (AHT, CSAT, FCR, etc.). Coordinate with cross-functional teams (product, tech, QA, sales) to resolve customer queries and enhance satisfaction. Conduct regular team training, quality audits, and performance reviews. Ensure documentation, SOPs, and helpdesk resources are up to date. Provide daily/weekly/monthly reports on team performance and customer feedback. Collaborate with US-based stakeholders and internal leadership for strategic initiatives. Required Skills & Qualifications: Bachelors degree in any discipline (preferred: Business Administration, IT, or related field). 46 years of total experience, with at least 12 years in a supervisory/lead role in international (US) customer support. Excellent written and verbal English communication skills. Strong problem-solving ability and customer-first mindset. Hands-on experience with CRM/helpdesk tools (e.g., Zendesk, Freshdesk, Jira, Salesforce). Ability to manage and mentor a team effectively. Comfortable working night shifts aligned with US time zones. Nice to Have: Experience in FinTech, SaaS, or enterprise software domain. Knowledge of escalation management, SLAs, and workflow automation. Exposure to tools like Confluence, Google Suite, MS Office.
Posted 1 day ago
2.0 - 7.0 years
4 - 7 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
We are proud to get Certified as Great Place to Work '2024 Greetings from Home Bazaar Services Pvt Ltd!!! Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 11+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 3500+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Sales Manager/ Sr. Sales Manager Job Location : Mumbai (Andheri/ Lowe Parel, Vashi ) Experience : 2 Year to 12 Years Vehicle : Mandatory Responsibilities Be responsible for Residential Real Estate Sales in Mumbai achieve monthly revenue targets. Be responsible for end to end discussion with buyers and educate them about company's offerings on every day basis. Responsible for Attend inquires generated through the Digital Marketing platform by addressing need & concerns to fulfil buyer's expectations. Develop relationships with Top Selling Developer and Investors and End-customers. Intermediate negotiation processes, consult clients on market conditions, prices. Provide advisory/consultation to customers for purchasing property for the best deal under the best terms. Understand clients' needs and propose solutions that suit them best. Fixing up an Engagement Meetings with the Predetermined Leads. Showing, consulting, and selling by giving excellent personalized service to the HNI customers. Converting prospects into buyer by show-casing appropriate primary residential properties to them, matching the investment need of the prospects. Perform comparative market analysis to estimate properties value. Work closely with internal CRM team to ensure hassle free after sales service Build trust, value others , communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity. Why Join Us? Excellent Inputs & Real Time Support given by management to achieve realistic targets Pre-generated quality leads provided by the Homebazaar.com Professional development & career advancement opportunities within the Homebazaar.com Young & Vibrant work Culture. Reimbursement of fixed travelling & actual mobile expenses. Skills Required: Candidate should be aggressive in Sales. Must be presentable. Good/excellent experience in handling HNI Clients/Customers. Should have a positive attitude & should be confident to accept new challenges. Must own a bike/car with valid license & papers for the vehicle. Should have a focused mind-set for Hardcore sales profile. What we give you? Fixed Salary + Monthly Incentives+ Quarterly Increment (Performance Based) How to Apply? Kindly share your resume on supriya.howal@homebazaar.com and for more details contact on 8655703051
Posted 1 day ago
0.0 - 4.0 years
2 - 3 Lacs
Mohali, Chandigarh
Work from Office
Hiring For International Chat Process Work From Office Job Location: Chandigarh & Mohali Qualification - 12th and above Salary Upto28k Communication skills must be Good Written and verbal (English) Note - No regular Perusing candidate is consider Required Candidate profile Perks: Incentives, 5-day work Cab Services, Health Insurance, and more Rotational Shifts For more Details Contact - HR-Diksha, -9988706447, hr07skywaysolution@gmail.com
Posted 1 day ago
1.0 - 4.0 years
3 - 5 Lacs
Noida
Work from Office
Location: Noida, Uttar Pradesh, India Posted Date: 05/30/2025 Were excited youve considered to Be More with iQor From Customer Interactions to Product Support, well help you reach, stretch and realize your potential Grow More with your own customized career path Learn More with award-winning training Earn More with industry-leading compensation And Care More in a culture that treats you like family and gives back to your community A world of opportunity is waiting Lets get started! Job Summary We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response Responsibilities Answer inbound calls and greet customers with energy and enthusiasm Place outbound calls and communicate with energy and enthusiasm to customers Build lasting relationships with clients, customers, and other call center team members based on trust and reliability Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service Meet department productivity and quality standards Strive for first call resolution and take true ownership of customer needs and issues Communicate and follow instructions for one call customer resolution Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns Take an active role in educating customers about our clients products and services Skills Requirements Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred Must have ability to work independently and in a team environment Problem solving skills Ability to maintain accuracy and production standards Predictable and consistent attendance is an essential function of this position You have the flexibility to work any shift, including nights and especially weekends Education Requirements High school diploma, G E D , Trade/Vocational School certificate or equivalent required Physical Requirements Occasionally exert up to 10 lbs of force to push, pull, lift or otherwise move objects Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal Speak, listen, type and/or sit for extended periods of time Consistent attendance is an essential function of the job iQor com
Posted 1 day ago
1.0 - 5.0 years
3 - 6 Lacs
Noida
Work from Office
Location: Noida, Uttar Pradesh, India Posted Date: 05/30/2025 Were excited youve considered to Be More with iQor From Customer Interactions to Product Support, well help you reach, stretch and realize your potential Grow More with your own customized career path Learn More with award-winning training Earn More with industry-leading compensation And Care More in a culture that treats you like family and gives back to your community A world of opportunity is waiting Lets get started! Job Summary We are searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response Responsibilities Answer inbound calls and greet customers with energy and enthusiasm Place outbound calls and communicate with energy and enthusiasm to customers Build lasting relationships with clients, customers, and other call center team members based on trust and reliability Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service Meet department productivity and quality standards Strive for first call resolution and take true ownership of customer needs and issues Communicate and follow instructions for one call customer resolution Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns Take an active role in educating customers about our clients products and services Skills Requirements At least 2 years of customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate Must have the ability to work independently and a in team environment Experience in a production environment Problem solving skills Ability to maintain accuracy and production standards Physical attendance is key to success and necessary to meet objectives You have the flexibility to work any shift, including nights and especially weekends Experience in a production environment Problem solving skills Ability to maintain accuracy and production standards Physical attendance is key to success and necessary to meet objectives You have the flexibility to work any shift, including nights and especially weekends Education Requirements High school diploma, G E D , Trade/Vocational School certificate or equivalent required Physical Requirements Occasionally exert up to 10 lbs of force to push, pull, lift or otherwise move objects Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal Speak, listen, type and/or sit for extended periods of time Consistent attendance is an essential function of the job iQor com
Posted 1 day ago
1.0 - 4.0 years
3 - 5 Lacs
Noida
Work from Office
Location: Noida, Uttar Pradesh, India Posted Date: 06/11/2025 Were excited youve considered to Be More with iQor From Customer Interactions to Product Support, well help you reach, stretch and realize your potential Grow More with your own customized career path Learn More with award-winning training Earn More with industry-leading compensation And Care More in a culture that treats you like family and gives back to your community A world of opportunity is waiting Lets get started! Job Summary We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response Responsibilities Answer inbound calls and greet customers with energy and enthusiasm Place outbound calls and communicate with energy and enthusiasm to customers Build lasting relationships with clients, customers, and other call center team members based on trust and reliability Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service Meet department productivity and quality standards Strive for first call resolution and take true ownership of customer needs and issues Communicate and follow instructions for one call customer resolution Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns Take an active role in educating customers about our clients products and services Skills Requirements Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred Must have ability to work independently and in a team environment Problem solving skills Ability to maintain accuracy and production standards Predictable and consistent attendance is an essential function of this position You have the flexibility to work any shift, including nights and especially weekends Education Requirements High school diploma, G E D , Trade/Vocational School certificate or equivalent required Physical Requirements Occasionally exert up to 10 lbs of force to push, pull, lift or otherwise move objects Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal Speak, listen, type and/or sit for extended periods of time Consistent attendance is an essential function of the job iQor com
Posted 1 day ago
0.0 - 2.0 years
1 - 4 Lacs
Kolkata
Work from Office
Opportunity Details Start Date event Please select start date End Date event Please select end date Please select valid Start Date and End Date Start Date is older than Current Date Please enter start date or end date in dd-mm-yyyy format Center Please enter city Special character (% and ) are not allowed Special character and digit not allowed of volunteers required (Approved Volunteers:) Please enter No of volunteers required Special character (% and ) are not allowed Please enter number in No of volunteers required No of volunteers required should be greater than apporved volunteers Changespark Foundation Posted on Changespark Foundation Posted on 01 Apr, 2025 30 Nov, 2025 Kolkata 2 Volunteers Required Rejected by CF (View Reason) Women Empowerment 1 Months Kolkata Connection Status: NA Rejected by CF (View Reason) You contributed hours and helped to save ?? for this opportunity till Call (NGO) Mark Attendance Cancel Request
Posted 1 day ago
0.0 - 3.0 years
1 - 3 Lacs
Gurugram
Work from Office
Key Skills: Comfortable making calls and talking to new people/ customers Excellent communication skills; the ability to call, connect and interact with potential customers Persuasive and goal-oriented Eager to expand company with new sales Maintaining the database of the customers on a regular basis Able to multitask, prioritize, and manage time efficiently In-depth understanding of company services and its position in the industry Ability to work independently or as an active member of a team Roles and Responsibilities: Calling/answering Phone and explaining the product and services offered by the company Obtaining customer information and other relevant data Asking question to customer and understanding their requirements Work experience as a Telecaller or a similar role in the Sales Department
Posted 1 day ago
0.0 - 3.0 years
1 - 4 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Mega Hiring in Gurgaon! International Voice & Chat Process | 150 Openings Top MNC Concentrix is hiring for International Voice & Chat Process in Gurugram . Walk-in opportunity with excellent salary and benefits. Eligibility: 12th Pass / Graduate / Undergraduate Freshers & Experienced both can apply Salary: Voice: 21K to 25K (Freshers) | Up to 33K (Experienced) Chat: 15K to 20K (Freshers) | Up to 35K (Experienced) Perks: 5 Days Working | Rotational/Night Shifts PF + Medical + Incentives Both Side Cabs Provided No Charges at Any Stage before or after the interview and selection. Contact: WhatsApp Senior HR Ashwani 7011250184 to schedule your interview
Posted 1 day ago
0.0 - 2.0 years
1 - 2 Lacs
Udaipur
Work from Office
Key Responsibilities: Make calls to potential customers from the provided database Explain the company’s products/services clearly and effectively Handle queries and objections confidently Maintain a record of calls and follow-ups
Posted 1 day ago
0.0 - 3.0 years
1 - 4 Lacs
Gurugram
Work from Office
To schedule your interview for Gurugram-based MNC, call now: HR Suhail- 9651848158 HR Anshi- 9125776662 In case you are not able to connect, WhatsApp your resume @9651848158 or @9125776662//twelveiconsultant@gmail.com Direct interview with the company's HR No placement charge Required profile:- *Grad/UG *Fresher/Experienced (if exp, then must have relevant exp docs) *If UG, must have a minimum of 6 months of experience *24x7 shifts/ Cabs in odd hours *Immediate joiners *Salary: up to 3.96 LPA *Excellent communication in English required Other benefits: PF//ESIC//TA//PLI//Appraisals//Medical Insurance//Cabs
Posted 1 day ago
0.0 - 3.0 years
1 - 2 Lacs
Noida
Work from Office
Role & responsibilities Answering phones and explaining the product and services offered by the company. Contacting existing customers as well as prospective customers using scripts. Obtaining customer information and other relevant data. Asking questions to the customer and understanding their specifications. Resolving queries and issues related to the products and services. Making recordings of all the sales phone calls and sales deals. Taking and processing product orders in a professional manner. Maintaining the database of the customers on a regular basis. Preferred candidate profile FRESHER CAN APPLY Fix SALARY+ INCENTIVE
Posted 1 day ago
0.0 - 1.0 years
1 - 3 Lacs
Vadodara/ Baroda
Work from Office
We are looking for an organized, engaging admissions counselor who will connect students with the right programs, and resources to help them get the most out of the college experience. The Admission Counselor will guide students to assess their academic standing and extracurricular activities, inform them about programs, and majors, and connect them with resources that will help them get admission into Parul University. You should be knowledgeable, resourceful, and supportive with strong communication skills. Admission counselor Responsibilities: Highlighting the benefits of specific courses in order to attract students and encourage diversity on campus. Staying current with university admission processes and requirements. Maintaining accurate and current knowledge of educational legislation, trends, developments, and resources. Handle Calls Inbound / Outbound. Follow Up on leads generated through various sources. Counsel and guide aspiring candidates about the various career options (domestic or international) Address their Queries. Counselling and effective follow up with the leads/prospects on a regular basis and converting them into admission. Admission counselor Requirements: Minimum graduation required (Freshers can also apply). Applicant should have fluent English communication skills (Speaking, writing & understanding). KEY COMPETENCIES: Must be Confident, resourceful, supportive with good communication skills. Problem analysis and problem solving Convincing skill Teamwork Ready to work ion rotational shift and rotational week-off. Ready to commute to work. Age Criteria: 18 years to 37 years. Salary offered: As per company norms. (Salary would include incentives as well based on performance). Applicants with relevant work experience in counselling, tele sales or customer support would be having advantage.
Posted 1 day ago
1.0 - 2.0 years
2 - 4 Lacs
Ahmedabad
Work from Office
We require 2 employee for night shift in role on international bde work will be telecalling. In US timezone ENGLISH IS MUST Attaching JD for your reference Outbound Calling: Initiate calls to prospective or existing customers to promote offerings and generate leads. Inbound Support: Respond to incoming customer inquiries and provide accurate, helpful information. Lead Conversion: Follow up on leads, qualify prospects, set appointments, and drive conversions. Sales Targets: Achieve daily/weekly/monthly targets for call volume, lead generation, and conversions. CRM & Record-Keeping: Maintain accurate logs of customer interactions and update CRM systems. Customer Relationship: Build rapport, handle objections professionally, and ensure client satisfaction. Product Knowledge: Learn and stay updated on product/service features for effective communication. Team Collaboration: Work with sales, marketing, and support teams to streamline campaigns and improve results. Qualifications Education: High school diploma or equivalent; Bachelors degree preferred. Experience: Prior experience in telecalling, telesales, or customer service is advantageous Essential Skills Excellent Communication: Clear, persuasive verbal and written skills. Active Listening: Understand customer needs through attentive listening. Resilience: Ability to handle rejection and maintain positive attitude. Persuasion & Negotiation: Comfort in influencing decisions and handling objections. Time Management: Efficiently manage high call volumes and multiple tasks. Problem-Solving: Resolve queries and complaints with patience and tact. Tech Savvy: Comfortable with CRM software (e.g., Salesforce, Zoho), MS Office, and data entry. Preferred Previous experience in B2B or B2C telecalling environments. Familiarity with appointment setting and international calling practices. NIGHT SHIFT
Posted 1 day ago
0.0 - 2.0 years
1 - 4 Lacs
Noida
Work from Office
Responsibilities: * Cold call leads, close deals * Maintain customer database, update records * Meet sales targets through outbound calls * Achieve revenue goals via telemarketing Annual bonus Performance bonus Job/soft skill training
Posted 1 day ago
1.0 - 4.0 years
0 - 0 Lacs
Bengaluru
Work from Office
We are seeking a motivated and confident Telecaller to join our team. The ideal candidate will be responsible for making outbound calls to potential or existing customers to inform them about products, services, or to collect information and feedback. Your goal will be to generate leads, set appointments, or complete sales. Key Responsibilities Make outbound calls to customers and prospects from the provided database. Explain products or services to potential customers. Answer questions and handle objections in a professional manner. Maintain records of conversations and update the CRM system accordingly. Follow up on leads and maintain customer relationships. Meet daily/weekly/monthly call and conversion targets. Handle inbound calls, if required. Maintain a polite and professional tone with customers. Requirements Minimum qualification: [Graduate] Previous tele-calling or customer service experience preferred. Good communication and interpersonal skills (English, Hindi, or Kannada , Telugu MANDATORY language as required) Basic computer knowledge (MS Office, CRM tools). Ability to work under pressure and meet targets. Positive attitude and a team player.
Posted 1 day ago
0.0 - 3.0 years
0 - 2 Lacs
Ahmedabad
Work from Office
Role & responsibilities Responsible for managing client relationships with key decision makers Subject matter expert for partners and internal staff for the assigned product Addresses the gaps identified between client requirement & the service provided Ensure that the service is delivered in accordance with the agreed service level agreement Act as a point of contact for any escalation or feedback from clients Collaborate with the other functional Group to evaluate the product performance and to recommend Refinements and improvements in service performance Establish and maintain on-going partner relationships and anticipate and resolve potential problems of the client Announcements of new updates and upcoming events/meetings Manage account renewal, customer support escalation Ensure smooth support during renewal of account Excellent Communication Skills Good knowledge of MS Office
Posted 1 day ago
0.0 - 4.0 years
2 - 3 Lacs
Chennai
Work from Office
*Any degree{arrears accepted} *Excellent communication in english *2025 accepted *Night shift *sal fresher-18000 TH exp-28000 TH *5 days work/2 days off *2 way cab *immediate joinee *Direct walk in *work from offfice *chennai HR-9940812026/8925733223
Posted 1 day ago
4.0 - 7.0 years
3 - 6 Lacs
Patna, Ranchi
Work from Office
JOB DESCRIPTION Function: Corporate & SME Sales Designation: ManagerReporting to: Direct Reporters: Role Description: To oversee the development of new business of Salasar Services (Insurance Broker) Pvt. Ltd . in the Ranchi branch and ensure the creation of a steady pipeline for new businesses in future through relationship building with existing and potential clients to make Salasar the preferred insurance broking house for clients and also take care of the entire operations and administration of the DELHI NCR branch office. Job Responsibilities:Financial Increase reach and market share by adding new clients in the desired segment to the Organizations portfolio Give leads to other regions and verticals to expand footprint across geographies Achieve financial targets articulated in the strategic plans of the Organization in terms of the brokerage earned through Conversions of new clients Ensuring expansion and cross selling to existing clients Retention of existing clients Support of specialist vertical budgets Ensure renewal portfolio expansion through Review of the coverages under existing policies and other areas of risk coverage relationship building with the insurance companies and surveyors to ensure optimum claim settlement in minimum time During processing of claim analyses the following and communicate to underwriters: adequacy of coverage w.r.t. location specifications e.g. Earthquake /flood etc. adequacy of sum insured risk improvement anomalies in the policy scope of additional policies other related information Ensure that risk inspection is conducted by the concerned team to support closure of new business Prepare and monitor budgets including manpower and automation budgets Control expenses to operate within departmental budgets Monitor collection of brokerages booked, reinsurance payment to reinsurer within budgeted timelines and reconciliation of all collections and payments with the corporate Finance department Keep track of cash flow and ensure all vendors payments, statutory and fees and payments with respect to the Maharashtra region are made on time Business Process Ensure creation of potential databases from insurers and other sources Ensure quote management as per laid down standards and timelines Ensure Updation of KPTS (Key Prospect Tracking System) immediately Ensure policy papers are obtained by teams from existing and potential clients Oversee thorough analysis of Policy Portfolio of existing and potential clients with inputs from the underwriting and claims department to verify that the client has adequate coverage and best of rates and prepare offerings to bridge gaps Oversee claims team and service claims to enhance brand image by enabling the client to get pending claims towards obtaining new business Conduct periodic meetings to monitor progress of key accounts, strategic initiatives, market trends as well as performance of individuals and teams Ensure collation of data pertaining to existing clients by underwriting & client servicing team, meeting with client at least one and a half month before renewal to initiate the process of renewal and renewal of existing policies before expiry following all steps of structured process laid down by the company Ensure timely servicing of all clients needs with respect to declaration of all types of policies, certificate verification, endorsement, refunds and other related matters Ensure immediate entries in the KPTS/ SAIBA in case business does not mature in spite of underwriting support Ensure Compliance with IRDA norms Ensure uploading of IAR (Industrial All-Risk policies) and endorsements, if any, in SAIBA Ensure accuracy of underwriting so that no claim gets jeopardized/repudiated because of underwriting flaws Ensure compliance of all statutory matters with respect to the business and establishment of the North region Ensure proper settlement of the claim in the shortest possible time to the satisfaction of the client Monitor resolution of all complex technical issues in claims and timely handling of the same for quick disposal of the claim Monitor Updation of each step in SAIBA by the claims team Customer Ensure sending of introductory mails or letters, call for appointment before the initial meeting and send thank you note and brochure to all prospective clients after the same Ensure collation of client lists Visit key existing clients on a periodical basis Ensure insurance policies are issued and delivered to the client by the underwriting Monitor collection of premium cheque on time Ensure best possible client service with respect to all new clients by Checking with the underwriting team about the status of the renewal notice and progress of the renewal process Ensuring claims are serviced to enable settlement of claims Ensure classification of potential customers into A-B-C category and implementation the following action: Catering to all requirements through close liaising with respect to A category and close Liaising with B category to convert the leads Maintaining the C category in the database and schedule follow-up Ensure submission of MIS (budget track sheet / wins & mandates) to Finance & Accounts department Track activity report (WTD/ MTD) with analysis & comments by the team and keep the management updated Conduct fortnightly meetings along with the claims department to monitor progress of business development and claims and quarterly/ bi-monthly/ monthly visits by client servicing executives and also verify satisfaction of client servicing needs Prepare activity report for marketing and underwriting (MIS to management) Provide Information to the management on large accounts for advice and interface in order to close account Ensure circulation of newsletters to customers Ensure all internal customers, at the Maharashtra Region office, have safe, clean, conducive working environment People Growth Always keep self-updated with latest variations in product offerings Conduct training sessions for marketing team as well underwriting and claims teams for improving client interactions Set objectives, review and evaluate performance periodically and give feedback Ensure, Reward & Recognition programs and employee engagement activities are conducted in coordination with the corporate HR department to boost motivation levels of employees Perform all such duties which are required to be performed by this position in an insurance broking house in general course and to perform all such duties and carry out all such responsibilities so delegated or asked to be performed by the Designated Authority from time to time External Interface: Internal interface: Existing clients Prospective clients Insurance companies Contractors Vendors Employees Preferred Competencies of Incumbent a) Functional Competencies Demonstrates domain knowledge in own area of operation Understands product offerings Understands service standards as per Organization ethos Learns continuously and keeps self-updated b ) Leadership Competencies : Relationship Building Networks effectively with both external and internal customers Focuses on building long term sustainable relationships Delivers on commitment every time Creative & Analytical Problem Solving Understands the strategic objectives of the Organization, unit, function Collates data and analyses them objectively Takes objective decisions based on data to achieve the strategic objective of the Organization Goes the extra mile to achieve creative solutions Customer Focus Designs solutions that meet the requirements of the customer (external/ internal) Demonstrates a sense of urgency to resolve all external and internal customer concerns and responds to queries and requests within defined timelines and processes Educates customers (external/ internal) about changes in processes, policies and offerings Creates long term relationships with customers (external/ internal) through continuous interface Obtains customer (external/ internal) feedback to improve processes Promotes loyalty and converts customers to brand ambassadors Achieves customer delight with respect to both internal and external customers Is sensitive to code of conduct in office and customer establishments Perseverance Makes all possible effort to understand the viewpoints of external and internal customers Takes all possible steps to resolve issues Understands the importance of deadlines, proactively remove roadblocks and deliver as per requirement Tries alternatives to achieve target Does not give up in the face of adversity Explains own point of view assertively to get necessary support and approval Is patient and persistent towards follow up on all leads and prospects generated during the past towards new client acquisition Achievement Orientation Understands the strategic objectives of the Organization, unit, function Aligns individual and team targets with strategic goals Plans and deploy appropriate resources to meet targets in the short and long term Goes the extra mile to achieve targets as per committed timelines and enable the team to do so Achieves and motivates excellence irrespective of circumstances Shares best practices across businesses Benchmarks with the best and continuously raises the bar Upgrades competencies of self and team to achieve excellence Page 1 of 6
Posted 1 day ago
5.0 - 10.0 years
1 - 2 Lacs
Ludhiana
Work from Office
Roles and Responsibilities Manage office administration tasks, including data entry, email management, and verbal communication. Provide support to sales team by handling phone calls, responding to emails, and preparing reports. Maintain confidentiality of sensitive information at all times. Desired Candidate Profile 5-10 years of experience in an office setting with a focus on administration or customer service. Proficiency in computer skills (Excel sheet) with strong typing speed (minimum 40 wpm). Excellent English language proficiency with excellent written and verbal communication skills.
Posted 1 day ago
0.0 - 5.0 years
0 - 3 Lacs
Panipat, New Delhi
Work from Office
Interview for for Admission Counsellor Position for our Immigration Company (Need very good Spoken English) For Telephonic round call on 9999411366 (Prithvi Sir- Hiring Manager) Starting Salary will be from 15,000 Rs to 28,000 Rs in Hand Fixed + Incentives We Are Hiring for Own Company, there is no Visiting / Registration Charges OR Hidden Charges Age - 22-38 Years only Females (Above Age Should not apply) This Job is only meant for those who want to make their Career as Education Admission Counsellor and have good spoken English as 90% work is on Telephonic Calls (If you are Shortlisted Salary would be different in OJT (On Job Training) which is 45 days Job description Calling potential candidates who have applied for Study Visa and Tourist Visa Inviting them to office for a pre-screening interview with their passport Sending them the Job description and explaining them the salary brackets and if they applied for Study Visa sending them the university details Follow-up with the student, solving the student queries, and handling the registrations. Filing the application forms (University) verifying, them and sending the same to the universities. Maintaining the data of all registered Students and their Visa status etc Coordinating with Students Universities Abroad. Benefits If you Join CITA Fixed Morning working hours 9 Am to 7 Pm 90% Employees are Females 6 days working, SUNDAY off Will get opportunity to go to different schools and Colleges for education Seminars No Target based Salary, plus Additional Cash Incentives on your good work A good working culture for married Single Parent Students who are good in educational Sales Office Timings - 9 Am to 7 Pm You can Directly -WALK - IN for the INTERVIEW at our below mentioned address If you clear all your Rounds with the Managers and Interview Panels, joining will be in next 2 days Head Office - CITA Corporate Tower- 2nd Floor, Dwarka Mor Metro Station, Opposite Metro Pillar No 766, New Delhi - 110059. Branch Office - 2nd Floor Huda Sector 11-12 Panipat, Haryana Landmark above Dominos www.cita.co.in
Posted 1 day ago
0.0 - 5.0 years
3 - 3 Lacs
Thane, Kalyan/ Dombivli, Mumbai (All Areas)
Work from Office
Payroll-Mutual Fund Co Process-Inbound Voice Des-Customer Relationship Manager Shift-Day Rotational Work From Office Salary-Net-14500 Fresher exp 24500 Work Location-Belapur / Airoli Call-9321254884 Kanchan www.hyfly.in Required Candidate profile Familiarity with standard capital market concepts, procedures, and regulatory framework Good knowledge of Ms Office, especially Excel. Graduates / HSC Fresher can also apply Age should be 20-32 yrs
Posted 1 day ago
0.0 - 5.0 years
3 - 4 Lacs
Mumbai Suburban, Thane, Dombivli
Work from Office
Payroll-Bank Process-Inbound Voice Des-Customer Relationship Manager Shift-Day Rotational Work From Office Salary-Net-19500 Fresher exp 34500 Work Location-Belapur/Airoli/Thane Call-8850266500 Shruti 9082104424 Sejal www.hyfly.in No Back Office Required Candidate profile Familiarity with standard capital market concepts, procedures, and regulatory framework Good knowledge of Ms Office, especially Excel. Graduates / HSC Fresher can also apply Age should be 20-32 yrs
Posted 1 day ago
0.0 - 3.0 years
1 - 3 Lacs
Vasai
Work from Office
Responsibilities: * Meet daily/weekly calling targets * Generate leads through cold calls & demands generation * Close deals with prospects * Report on sales performance regularly * Schedule appointments with B2B clients
Posted 1 day ago
1.0 - 4.0 years
1 - 3 Lacs
Gurugram
Work from Office
Role : Tele Caller / Tele sales Experience - Min 6 Months to 3 years in real estate / Calling Excellent Communication skills To Speak Hindi and English Fluently salary upto 25k Location - Gurgaon Contact me / share Cv 7991129288
Posted 1 day ago
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