131 Call Handling Jobs - Page 2

Key Responsibilities: Training Delivery & Facilitation: Conduct new hire training (NHT) and refresher training for sales agents in the donation process Deliver engaging, interactive sessions to improve communication, persuasion, and sales skills Train agents on objection handling and building donor trust Ensure training is aligned with sales targets and compliance standards Conduct role-plays, mock calls, and live call assessments to build agent confidence Reporting & Continuous Improvement: Track training effectiveness using KPIs like sales performance, retention, and quality scores Provide regular feedback and reports to management on training outcomes Qualifications & Skills: 1+ years of experience in BPO sales training or telesales Strong knowledge of sales techniques and call handling Excellent verbal, written, and interpersonal communication skills Experience in classroom training, coaching, and performance monitoring Comfortable using CRM software, call monitoring tools, and dashboards

As a Customer Relation Executive (Tamil) at Johns Honda located in Alappuzha, Kerala, you will play a crucial role in providing excellent service to Tamil-speaking customers and maintaining positive relationships with them. Your responsibilities will include addressing inquiries, service requests, and complaints from Tamil-speaking customers, providing information on vehicle services, bookings, and follow-ups, updating customer records, and coordinating with various teams to ensure a smooth customer experience. Regular follow-ups for service reminders, feedback, and satisfaction surveys will also be a part of your duties. Additionally, you may need to support front office operations as and when required. To excel in this role, you must be proficient in Tamil (speaking is a must, reading/writing is a plus), possess good communication skills in Malayalam and basic English, and hold a minimum qualification of Plus Two / Diploma / Graduation. Prior experience in customer service or call handling would be advantageous, along with good interpersonal and problem-solving skills. Basic computer knowledge, including MS Office and CRM software, is also required. This is a full-time position with day shift schedules. The ideal candidate should be located in or near Alappuzha, Kerala, as the work will be in person at the designated location. If you meet the requirements and are interested in joining our team, please submit your application before the deadline on 14/07/2025.,

Handle inbound outbound voice calls to address customer inquiries concerns Provide clear effective communication to resolve customer issues Maintain high standards of service quality Log interactions and update case notes accurately in CRM systems Required Candidate profile Adhere to shift schedules meet individual performance targets Collaborate with team leads and quality analysts for process improvement Follow company policies, data privacy Excellent communication Perks and benefits Perks and Benefits

The job involves approaching potential clients through various channels to establish productive relationships. You will be responsible for negotiating and closing deals to meet or exceed sales targets. Experience in generating quality leads, closing deals, proposal writing, client interaction, and call handling is required. Excellent time management and organizational skills are essential for this role. The job is full-time and requires fluency in Hindi. The work location is in person. The application deadline is 15/07/2025.,

The key responsibilities for this role include approaching potential clients through various channels to establish productive relationships, negotiating and closing deals to meet or exceed sales targets, generating quality leads, experience in generating leads and closing deals, writing proposals, interacting with clients, demonstrating excellent time management and organizational skills, and handling calls. This is a full-time position requiring proficiency in Hindi. The work location is in person. The application deadline is 15/07/2025.,

As a CSO Front Desk Executive at SANSKARA, you will play a crucial role as the initial interface for our esteemed patients. Your responsibilities will include managing front desk operations, scheduling appointments, and maintaining seamless communication with the Head Office to ensure efficient service delivery. At SANSKARA, we are driven by an unwavering commitment to excellence in the Healthcare & Service industry. Our dedication to providing exceptional care to our patients in the field of Audiology sets us apart as a trailblazing force. By delivering cutting-edge hearing devices and unparalleled pre- and post-sales services, we aim to enhance the quality of life for our patients. As a Front Desk Executive, your primary responsibilities will involve managing patient walk-ins, scheduling and following up on appointments, tracking hearing aid product requests, and coordinating with the Head Office Operations Team to ensure a smooth service experience. You will also be required to maintain records and data using Excel and computer systems to facilitate efficient operations. To excel in this role, you should possess basic to intermediate knowledge of Excel and computer systems, along with excellent communication and interpersonal skills. While prior experience in healthcare or front desk roles is preferred, we welcome individuals who are passionate about making a difference in the lives of others to join our dedicated team at SANSKARA. If you are a proactive, well-spoken individual who shares our commitment to exceptional patient care and service delivery, we invite you to be a part of our journey towards excellence. Join us at SANSKARA and contribute to our mission of transforming lives through innovative audiological solutions.,

Job Role To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Description We are looking for enthusiastic and motivated individuals for the position of Executive - Voice Process. This role is ideal for freshers/entry-level candidates who are looking to start their career in customer service. You will be responsible for providing exceptional support to our clients through voice communication. Selection Process Step 1. Amcat CSVAR Step 2. HE round Step 3. Voice Versant 60 Step 4. Ops Round Step 5. WBI Responsibilities Handle inbound and outbound voice calls in a professional manner. Provide exceptional customer service and support to clients. Address customer inquiries and resolve issues effectively. Document call information and maintain accurate records in the system. Collaborate with team members to improve processes and enhance customer satisfaction. Adhere to company policies and procedures during all interactions. Skills and Qualifications Excellent verbal communication skills in English Strong listening skills and ability to empathize with customers. Basic computer skills and familiarity with CRM software. Problem-solving skills and attention to detail. Willingness to work flexible hours, including nights and weekends.

We are hiring for a Premium International Banking Voice Process at a top MNC BPO in Manyata Tech Park, Bengaluru. Minimum 1 year of international voice experience and strong English communication required both written & oral Call SAFINA-9845658628 Required Candidate profile Min 1 yr in international voice process. Excellent spoken English, customer handling skills, problem-solving ability, willing to work night shifts. Immediate joiners preferred.

Hiring for International Voice Process (Insurance) Grad/Undergrad with 1 yr intl. voice exp Mon-Fri | Sat-Sun fixed off Both-side cab provided Salary up to 5.5 LPA Apply now for a stable role with great perks Join a dynamic team and grow your career

Key responsibilities: - Handling the incoming and outgoing calls Respond promptly and professionally to incoming calls. Understanding the purpose of the call and handing over the call to the concerned person Answer questions / provide assistance about the organization to the clients such as business hours, location, and services. Cross verifying and maintaining the reports on a daily basis Cross checking the inquiries in the CRM and ensuring all the calls / data is entered in the CRM Ensuring the call back calls are connected in the specified time Report equipment issues or malfunctions without delays to the admin department Training the new joiners on telephone etiquettes Maintaining the decorum in the telephone department Escalate complaints or concerns to higher authorities when required Provide basic and accurate information to the clients Ensuring the clients entries are accurately entered into the system Any other work assigned by the organization depending on the nature of work

We are hiring for a Premium International Banking Voice Process at a top MNC BPO in Manyata Tech Park, Bengaluru. Minimum 1 year of international voice experience and strong English communication required both written & oral Call zoya@9035001415 Required Candidate profile Min 1 yr in international voice process. Excellent spoken English, customer handling skills, problem-solving ability, willing to work night shifts. Immediate joiners preferred.

Front Office Executive (Receptionist) - Male Hearing Solutions is looking for a professional and welcoming Front Office Executive (Male) to be the first point of contact at our center. If you have a presentable personality, excellent communication skills, and a friendly, service-oriented attitude, we invite you to join our team. Role & Responsibilities As a Front Office Executive, you'll be responsible for: Welcome & Assist Customers: Greet customers warmly upon their arrival and provide assistance. Information Management: Accurately record customer details and information using official forms and templates. Visitor Guidance: Confirm the purpose of each visit (Test, Purchase, Service, Diagnosis, Consultation) and guide customers accordingly. Call Handling: Receive and respond to incoming calls, transfer them to appropriate departments, and provide comprehensive information and support to callers. Register Maintenance: Maintain walk-in and administrative registers diligently. Client Database: Prepare and regularly update the database of client contacts. Document Management: Organize and file papers, bills, and important documents systematically. Cash & Accounts Handling: Manage cash, deposit cash in the bank, and maintain the daily financial register. Inter-departmental Coordination: Coordinate effectively with different departments within the company. Reporting: Generate daily reports (Stocks, Sales, Walk-ins, Daily Expenses) and submit them to the Branch Manager. Staff Supervision: Supervise the Office Assistant and Housekeeping Staff. Event Coordination: Coordinate office events such as interview drives, promotional activities, joining formalities, send-offs, and birthdays. Equipment Oversight: Supervise and ensure that office equipment like fax machines, printers, and PABX systems are in working order. Maintenance Contacts: Maintain an organized and up-to-date directory of all maintenance staff contact numbers. Vendor Management: Manage vendors for stationery, travel agents, courier agents, and all allied third-party service providers. Confidentiality: Maintain confidentiality at all times regarding the organization's fiscal and personnel-related information. Skill Set Presentable Personality: Must have a good and presentable personality. Communication Skills: Excellent communication skills (both verbal and written) are essential. Friendly Attitude: A friendly and approachable attitude will be very helpful. Analytical Skills: Good analytical skills are essential. Interpersonal/Soft Skills: Possess good interpersonal skills. Flexibility: Must be flexible with working hours. Computer Knowledge: Good knowledge of computers is required. Language Proficiency: Should speak English and Hindi fluently. Quick Learner: Must be a quick learner. Multi-tasking Ability: Capable of handling multiple tasks simultaneously. Service Attitude: Should possess an attitude to serve and help people. Customer Service Oriented: Customer Service experience is preferred. People Skills: Excellent people skills and the ability to interact effectively with a wide range of clients, staff, and customers. Experience: Experience as a Front Office Executive (FOE) in hospitals and clinics is preferable. Qualification: Graduation is preferred. Age: 19 to 30 years.

Front Office Executive Hearing Solutions is looking for a welcoming and organized Front Office Executive (FOE) to be the first point of contact at our center. If you're skilled in customer assistance, administrative tasks, and maintaining a smooth-running office, we invite you to join our team. Key Responsibilities Welcome and Assist Customers: Greet customers warmly upon arrival and assist them with their needs. Information Management: Accurately record customer details using official forms and templates. Visitor Guidance: Confirm the purpose of each visit (e.g., Test, Purchase, Service, Diagnosis, Consultation) and guide customers to the appropriate department. Call Handling: Professionally receive, respond to, and transfer incoming calls, providing complete information and support to callers. Register Maintenance: Keep walk-in and administrative registers meticulously updated. Client Database: Create and regularly update the client contact database. Document Management: Organize and file papers, bills, and important documents. Cash & Accounts: Handle cash, deposit it in the bank, and maintain the daily financial register. Inter-departmental Coordination: Coordinate effectively with various departments within the company. Reporting: Generate daily reports (Stocks, Sales, Walk-ins, Daily Expenses) and submit them to the Branch Manager. Office Upkeep: Ensure the cleanliness and overall good housekeeping of the office. Staff Supervision: Supervise the Office Assistant and Housekeeping Staff. Event Coordination: Help coordinate office events like interview drives, promotional activities, joining formalities, send-offs, and birthdays. Equipment Oversight: Ensure all office equipment, such as fax machines, printers, and PABX systems, are in working order. Maintenance Contacts: Maintain an organized and up-to-date directory of all maintenance staff contact numbers. Vendor Management: Handle relationships with vendors for stationery, travel, courier, and all allied third-party service providers. Hospitality: Arrange food and beverages for senior management, guests, and dignitaries on a case-by-case basis, with prior approval. Confidentiality: Maintain strict confidentiality of all organizational fiscal and personnel-related information at all times. Skills & Qualifications Proven experience in a front office, customer service, or administrative role. Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Proficiency in basic computer operations and office software. A welcoming and professional demeanor. Ability to multitask and manage time effectively in a busy environment.

Front Office Executive Hearing Solutions is looking for a welcoming and organized Front Office Executive (FOE) to be the first point of contact at our center. If you're skilled in customer assistance, administrative tasks, and maintaining a smooth-running office, we invite you to join our team. Key Responsibilities Welcome and Assist Customers: Greet customers warmly upon arrival and assist them with their needs. Information Management: Accurately record customer details using official forms and templates. Visitor Guidance: Confirm the purpose of each visit (e.g., Test, Purchase, Service, Diagnosis, Consultation) and guide customers to the appropriate department. Call Handling: Professionally receive, respond to, and transfer incoming calls, providing complete information and support to callers. Register Maintenance: Keep walk-in and administrative registers meticulously updated. Client Database: Create and regularly update the client contact database. Document Management: Organize and file papers, bills, and important documents. Cash & Accounts: Handle cash, deposit it in the bank, and maintain the daily financial register. Inter-departmental Coordination: Coordinate effectively with various departments within the company. Reporting: Generate daily reports (Stocks, Sales, Walk-ins, Daily Expenses) and submit them to the Branch Manager. Office Upkeep: Ensure the cleanliness and overall good housekeeping of the office. Staff Supervision: Supervise the Office Assistant and Housekeeping Staff. Event Coordination: Help coordinate office events like interview drives, promotional activities, joining formalities, send-offs, and birthdays. Equipment Oversight: Ensure all office equipment, such as fax machines, printers, and PABX systems, are in working order. Maintenance Contacts: Maintain an organized and up-to-date directory of all maintenance staff contact numbers. Vendor Management: Handle relationships with vendors for stationery, travel, courier, and all allied third-party service providers. Hospitality: Arrange food and beverages for senior management, guests, and dignitaries on a case-by-case basis, with prior approval. Confidentiality: Maintain strict confidentiality of all organizational fiscal and personnel-related information at all times. Skills & Qualifications Proven experience in a front office, customer service, or administrative role. Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Proficiency in basic computer operations and office software. A welcoming and professional demeanor. Ability to multitask and manage time effectively in a busy environment.

Key Responsibilities: Handle inbound calls and resolve customer inquiries in a timely and professional manner Provide accurate and complete information regarding products, services, and company policies Resolve customer complaints, issues, and inquiries with a high level of professionalism Maintain detailed records of customer interactions, feedback, and resolutions in the system Meet established customer service targets, including KPIs such as AHT (Average Handling Time), CSAT (Customer Satisfaction), and First Call Resolution (FCR) Provide guidance on product features, technical issues, and billing queries Escalate complex or unresolved issues to higher-level support teams Adhere to company policies, procedures, and customer service protocols Continuously improve knowledge of products and services to provide the best possible support Collaborate with cross-functional teams to ensure seamless service delivery

We are hiring for a Premium International Banking Voice Process at a top MNC BPO in Manyata Tech Park, Bengaluru. Minimum 1 year of international voice experience and strong English communication required both written & oral Call Azra now @8951992038 Required Candidate profile Min 1 yr in international voice process. Excellent spoken English, customer handling skills, problem-solving ability, willing to work night shifts. Immediate joiners preferred.

Requirements: Minimum 1 year of BPO experience (international voice mandatory) Strong command over English (both verbal and written) Comfortable with rotational shifts Immediate joiners highly preferred Job Responsibilities: Handle inbound and outbound calls related to UK-based insurance queries Assist customers with policy details, renewals, claims, payments, and endorsements Verify customer information and update policy records accurately Educate customers about insurance terms, benefits, and processes Provide first-call resolution and reduce repeat call volumes Document customer interactions, transactions, and feedback properly in CRM tools Maintain confidentiality of customer data and adhere to GDPR guidelines Escalate complex issues to the appropriate department or supervisor Meet or exceed defined KPIs like AHT, CSAT, Quality Score, and Attendance Collaborate with team members to meet daily/monthly performance targets Participate in team huddles, training sessions, and quality improvement plans Stay up-to-date on UK insurance products, policy changes, and regulations

Job Description Handle customer queries related to Google subscriptions via voice support Assist users with billing, renewals, cancellations, and account support Troubleshoot technical or payment-related issues with a customer-first approach Maintain high levels of accuracy, empathy, and professionalism during every interaction Follow standard operating procedures and ensure compliance with Google support policies Meet defined SLA, quality, and productivity benchmarks Eligibility Criteria Freshers or candidates with prior voice process experience Excellent spoken and written English communication skills Open to work in rotational shifts (including night shifts) Must clear: HR Round, Versant Test & Operations Round

Received call and answer the query of the patient Answer incoming customer calls professionally and courteously. Understand and resolve customer queries regarding products, orders, payments, delivery, returns, and policies. Log call details and customer information accurately in the CRM or call management system. Provide timely and accurate information about promotions, stock availability, and order status. Escalate complex issues to supervisors or relevant departments as needed. Follow company guidelines to handle complaints, refunds, and cancellations effectively. Achieve daily/weekly targets related to call handling time, customer satisfaction, and issue resolution. Maintain up-to-date knowledge of company products, policies, and procedures. Adhere to data protection and confidentiality standards. English communication Skill required

Hiring Only for Candidates from Mumbai Location. Company Name - Foundever. Work Mode - Work from Office. Role: Customer Service Representative (Voice Process) Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Skill: Excellent Communication Skills in English (Verbal and Written). Shift Timing - Rotational of 24*7 (Any 9 hours rotational shift) Candidate should be comfortable working in night shits Age Eligibility: 20 years to 39 years Location - Andheri East (Chandivali) Job Summary : Ensuring customer satisfaction and fostering positive relationships with our clients. Responsible for addressing customer inquiries, resolving issues. Your strong communication skills, problem-solving abilities, and customer-centric approach will be critical in delivering a seamless customer experience. Responsibilities : Handle inbound customer inquiries through various channels, including phone, email, chat, and social media, providing timely and accurate responses. Proactively reach out to customers to address any concerns or issues and ensure their needs are met. Resolve customer complaints and escalations, investigating issues and finding effective solutions to ensure customer satisfaction. Provide product information, technical assistance, and troubleshooting support to customers, guiding them through the resolution process. Maintain a high level of product knowledge to address customer inquiries and provide accurate information and recommendations. Salary Package = Between 19K to 20k In-hand. Travelling Allowance + Performance Incentives. Candidates should be available for Immediate joining. Candidates those who are interested to apply. Connect on call with HR Manali Pawar 9324290301. OR Kindly drop your resume on below mail ID manali.pawar@foundever.com

Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively

We are seeking BPO Professionals to join our dynamic team in India. The ideal candidates will have 1-6 years of experience in the BPO sector, demonstrating strong communication skills and a passion for customer service. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a high level of satisfaction. Handle inbound and outbound calls effectively and efficiently. Resolve customer queries and issues in a timely manner. Maintain accurate records of customer interactions and transactions. Collaborate with team members to improve processes and customer satisfaction. Adhere to company policies and standards during customer interactions. Excellent verbal and written communication skills in English and local languages. Strong problem-solving skills and ability to think critically. Familiarity with customer service software and CRM systems. Ability to work in a fast-paced environment and manage time effectively. Basic computer skills including proficiency in Microsoft Office Suite. Strong interpersonal skills and ability to work in a team. Flexibility to work in shifts, including nights and weekends.

We are seeking motivated and dynamic Voice Process Agents to join our team in India. The ideal candidates will have 1-4 years of experience in voice processes, demonstrating strong communication and customer service skills. Handle inbound and outbound calls professionally and efficiently. Provide excellent customer service and resolve customer inquiries. Maintain accurate records of customer interactions and transactions. Follow up on customer interactions as necessary to ensure satisfaction. Collaborate with team members to improve process and service quality. 1-4 years of experience in voice process or customer service roles. Excellent communication skills in English and local languages. Strong listening skills and the ability to understand customer needs. Proficient in using call center software and CRM tools. Ability to work in a fast-paced environment and manage time effectively. Problem-solving skills and a customer-oriented mindset.

We are looking for a skilled International Voice BPO professional to join our dynamic team in India. The ideal candidate will be responsible for managing voice-based communication with our international clients, ensuring high-quality service and customer satisfaction. Handle inbound and outbound calls for international clients. Provide exceptional customer service and support to clients via voice communication. Resolve customer queries and issues in a timely and efficient manner. Document customer interactions and feedback accurately in the system. Collaborate with team members and other departments to improve service delivery. Maintain knowledge of products and services to assist customers effectively. 1-4 years of experience in a voice BPO role, preferably with international exposure. Excellent verbal and written communication skills in English. Proficient in using computer systems and MS Office applications. Strong problem-solving skills and ability to think on your feet. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Customer-oriented mindset with a passion for helping others.