Call Center Executive

Answering Incoming Calls : Responding to calls from patients, potential clients, and other stakeholders in a professional and timely manner. Appointment Scheduling : Booking, rescheduling, and confirming patient appointments for consultations or therapy sessions, ensuring an efficient and smooth process. Providing Information : Offering details about the clinic’s services, treatment options, and fees, as well as answering common questions about physiotherapy procedures. Managing Patient Inquiries : Addressing patient concerns, providing information about their treatment plans or follow-up, and offering general guidance about clinic policies. Maintaining Records : Updating and managing patient records, appointment details, and treatment history in the clinic's system while ensuring confidentiality. Managing Follow-Ups : Ensuring that patients receive timely reminders about upcoming appointments or follow-up sessions. They might also handle post-appointment calls to gather feedback on the service or inquire about the patient's recovery progress. Handling Complaints : Addressing any concerns or complaints from patients in a professional manner, aiming to resolve issues quickly or escalating to higher management when necessary. Coordinating with Clinic Staff : Communicating with physiotherapists, administrative staff, or management to ensure smooth coordination and assist with internal scheduling. Handling Payments and Billing Inquiries : Assisting with payment-related queries, explaining billing procedures, and providing information on insurance or payment options available. Promoting Services : Assisting with promoting new treatments, services, or packages, potentially upselling additional physiotherapy options or programs to patients when appropriate. Maintaining Professionalism : Upholding the clinic’s reputation through excellent customer service, friendly communication, and maintaining a calm, patient demeanor. Multi-Tasking and Time Management : Effectively managing a high volume of calls while ensuring all tasks are completed in a timely and efficient manner. Job Types: Full-time, Permanent Pay: ₹15,000.00 per month Benefits: Leave encashment Paid time off Schedule: Fixed shift Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Language: Hindi (Required) English (Required) Malayalam (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person