Business Transformation Assoc Manager

Skill required:

Designation:

Qualifications:

Years of Experience:

About Accenture

What would you do?

• At least 3 years of relevant experience in Business Excellence/Business Transformation/Operational Excellence/Continuous Improvement/Process Improvement/ Automation opportunities identification
• Handling clients isn t required and must focus on how candidates are able to communicate effectively, handle certain situations and thoroughly express knowledge on six sigma. Applicants with experiences in dealing and leading internal projects are acceptable.
• Led more than 1 VSM / Customer Journey mapping activity
• Local only
• Open to IC candidates If in a client-facing role, expected to interact with clients who are either middle or senior management and do the following in meetings: Provide status updates about their project-specific contribution Answer questions about their project-specific contributions Lead project status updates Develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for?
• Adaptable and flexible
• Ability to perform under pressure
• Problem-solving skills
• Agility for quick learning
• Commitment to quality Good to have:
• Customer Care / Cusomer Operations industry experience preferred
• Green belt certified or trained
• Handling projects in a client facing role: BPO and Shared Services industry not required Roles and Responsibilities:
• In this role you are required to do analysis and solving of moderately complex problems
• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person requires understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor or team leads
• Generally interacts with peers and/or management levels at a client and/or within Accenture
• The person should require minimal guidance when determining methods and procedures on new assignments
• Decisions often impact the team in which they reside and occasionally impact other teams
• Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts