Business Operations Analyst, Payments

About The Role Operations Analyst - Payment Operations This role offers an exclusive opportunity to work on payments related initiatives withleading banks, financial and national institutions. Be a champ and work closely with external stakeholders including partner banks andnetworks. Responsible for handling day to day business operations with external and internalstakeholders. Identifying areas of operations that require technological intervention and co-ordinatingwith stakeholders for implementation of technical solutions. Responsible for management of business reporting and any ad hoc reporting requiredfrom time to time. Proficient knowledge of Excel is a must. Help develop and nurture relationships with payment players. Strongly focussed on execution. Customer-first attitude; always on toes to lessen pain points of customers. Monitoring transaction success rates and regularly analyzing data to bring aboutenhancements in products as well as improvement in processes and success rates. Coordinating with Customer Support teams and handling escalations on a day to day basisto provide prompt resolution to the customers. Maintaining Bank and Network relations in resolving Ad-hoc issues and improving existingoperational processes. Addressing internal queries, data requirements and escalations regarding Paymenttransactions. Work closely with the finance team to drive reconciliations and execute required corrections. Collaborate with internal and external business + technical teams to spearhead integrationsand go-live.Requirements: Minimum work experience of 1-2 years in the operations/payment industry Driving personality with an attitude of constantly pushing towards clarity and outcome whilebalancing the need for a great collaboration. Strong communication skills and ability to negotiate for one's requirements Advanced knowledge of Excel and basic knowledge of SQL Qualifications - B.Tech/MBA preferred PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy