1288 Branch Operations Jobs - Page 36

LTFinance is looking for COLLECTIONS OFFICER to join our dynamic team and embark on a rewarding career journey. A Collection Officer is responsible for managing and overseeing the collection of outstanding debts or overdue payments from customers or clients. This role involves developing collection strategies, contacting debtors, negotiating payment arrangements, and maintaining accurate records. Key Responsibilities: Debt Collection: Contact customers or clients with overdue payments to negotiate and collect outstanding debts in a professional and respectful manner. Payment Arrangements: Work with debtors to establish repayment plans, settlements, or alternative payment solutions that align with their financial circumstances. Account Review: Review and analyze debtor accounts to assess their financial status, payment history, and creditworthiness. Communication: Maintain regular communication with debtors through phone calls, emails, or letters to encourage timely payments and resolve payment disputes. Documentation: Maintain detailed records of all collection activities, payment arrangements, and debtor interactions. Compliance: Ensure collection practices comply with relevant laws, regulations, and company policies, including fair debt collection practices. Reporting: Prepare and submit regular reports on collection activities, outstanding debts, and recovery rates. Escalation: Escalate accounts to legal or higher management when necessary, following established protocols. Customer Service: Provide excellent customer service to debtors by addressing inquiries, concerns, and providing information about payment options. Reconciliation: Reconcile payments received with outstanding balances, updating records accordingly.

We are looking for a highly skilled and experienced Branch Manager to lead our retail team in Equitas Small Finance Bank Ltd. The ideal candidate will have 1371988 years of experience. Roles and Responsibility Manage and oversee daily branch operations, ensuring efficient customer service and sales growth. Develop and implement strategies to achieve business objectives, improve customer satisfaction, and enhance branch performance. Lead and motivate a team of banking professionals to meet their targets and provide coaching and training as needed. Build and maintain strong relationships with customers, addressing their needs and resolving issues promptly. Ensure compliance with regulatory requirements, internal policies, and industry standards. Analyze market trends and competitor activity to identify opportunities for expansion and improvement. Job Requirements Proven experience in retail management within the BFSI sector. Strong leadership and communication skills, with the ability to inspire and manage high-performing teams. Excellent problem-solving and decision-making skills, enabling sound judgment under pressure. Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines. Strong knowledge of banking products and services, including sales and customer relationship management. Experience in managing budgets, forecasting, and financial reporting, coupled with strategic planning capabilities.

We are looking for a highly motivated and experienced Branch Sales Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 0-14 years of experience in the BFSI industry. Roles and Responsibility Develop and implement effective sales strategies to achieve business objectives. Lead and manage a team of sales professionals to meet targets. Build and maintain strong relationships with clients and stakeholders. Analyze market trends and competitor activity to identify opportunities. Collaborate with cross-functional teams to drive business growth. Monitor and control expenses to ensure profitability. Job Requirements Strong knowledge of the BFSI industry and its regulations. Excellent leadership and management skills. Ability to analyze data and make informed decisions. Effective communication and interpersonal skills. Strong problem-solving and negotiation skills. Experience in managing teams and driving business results. Competitive salary and benefits will be offered to the right candidate.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, preferably with a background in Mutual Funds Collections. Roles and Responsibility Manage and maintain strong relationships with clients to ensure timely payments and minimize defaults. Develop and implement effective strategies to improve collection efficiency and reduce delinquencies. Collaborate with internal teams to resolve customer complaints and issues promptly. Analyze market trends and competitor activity to identify opportunities for growth and improvement. Provide excellent customer service to build trust and loyalty with clients. Identify and mitigate potential risks associated with mutual fund investments. Job Requirements Strong knowledge of financial products and services, particularly mutual funds. Excellent communication and interpersonal skills to build strong client relationships. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills to analyze data and make informed decisions. Experience working with collections and recovery teams is an asset. Familiarity with regulatory requirements and compliance standards is desirable.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1-2 years of experience in the BFSI industry, preferably in mutual funds. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial goals and provide tailored solutions. Identify new business opportunities and expand existing client relationships through effective sales strategies. Conduct market research and stay updated on industry trends to offer informed investment advice. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Provide exceptional customer service and support to build long-term relationships with clients. Analyze client feedback and suggest improvements to enhance overall customer satisfaction. Job Requirements Proven experience in relationship management within the BFSI industry, preferably in mutual funds. Strong understanding of financial markets and investment products. Excellent communication and interpersonal skills to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to provide informed investment advice. Experience working with cross-functional teams to achieve business objectives.

We are looking for a highly motivated and experienced Branch Operations Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1-2 years of experience in the BFSI industry. Roles and Responsibility Manage daily branch operations, ensuring efficient workflow and customer satisfaction. Supervise and coordinate with branch staff to achieve operational goals. Develop and implement process improvements to increase productivity and reduce costs. Maintain accurate records and reports, ensuring compliance with regulatory requirements. Foster strong relationships with customers, addressing their queries and concerns. Collaborate with other departments to achieve business objectives. Job Requirements Strong knowledge of banking operations, including cash handling and financial management. Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams. Proficient in Microsoft Office and other banking software applications. Ability to analyze problems and develop effective solutions. Strong attention to detail, with a focus on accuracy and quality. Experience in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.

We are looking for a highly motivated and experienced Relationship Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1-2 years of experience in the BFSI industry, preferably with a background in sales or relationship management. Roles and Responsibility Develop and maintain strong relationships with existing clients to increase business growth. Identify new business opportunities and generate leads through networking and market research. Conduct client meetings and presentations to promote products and services. Collaborate with internal teams to resolve customer complaints and issues. Achieve monthly and quarterly sales targets by selling bank products and services. Provide excellent customer service to ensure high levels of customer satisfaction. Job Requirements Strong communication and interpersonal skills are essential for building relationships with clients and colleagues. Ability to work in a fast-paced environment and meet sales targets. Knowledge of banking products and services, including savings accounts, loans, and credit cards. Experience in relationship management, sales, or a related field is preferred. Strong problem-solving skills are needed to resolve customer complaints and issues. Ability to work collaboratively as part of a team to achieve common goals.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-3 years of experience in the BFSI industry, preferably with a background in sales or relationship management. Roles and Responsibility Develop and maintain strong relationships with existing clients to increase business growth. Identify new business opportunities and generate leads through networking and market research. Conduct client meetings and presentations to promote products and services. Collaborate with internal teams to resolve customer complaints and issues. Achieve monthly and quarterly sales targets by selling bank products and services. Provide excellent customer service to ensure high levels of customer satisfaction. Job Requirements Strong communication and interpersonal skills are essential for building relationships with clients and colleagues. Ability to work in a fast-paced environment and meet sales targets. Knowledge of banking products and services, including savings accounts, loans, and credit cards. Experience working in a similar role within the BFSI industry is preferred. Strong problem-solving skills are needed to resolve customer complaints and issues. Ability to work collaboratively as part of a team to achieve common goals.

We are looking for a highly skilled and experienced Receivable Executive to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1-4 years of experience in the BFSI industry, with expertise in receivables management. Roles and Responsibility Manage and oversee the entire receivables process, ensuring timely payments from customers. Develop and implement effective strategies to minimize bad debts and improve cash flow. Collaborate with internal teams to resolve customer complaints and disputes related to receivables. Analyze and report on receivables performance metrics, providing insights for improvement. Ensure compliance with regulatory requirements and company policies related to receivables. Maintain accurate records and reports of all transactions related to receivables. Job Requirements Strong knowledge of accounting principles and practices, with experience in financial analysis. Excellent communication and interpersonal skills, enabling strong relationships with customers and internal stakeholders. Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously. Proficiency in Microsoft Office applications, particularly Excel, with experience in data analysis and reporting. Strong problem-solving skills, with the ability to think critically and make informed decisions. Experience working in the BFSI industry, preferably in a similar role or organization.

We are looking for a skilled Senior Branch Manager to lead our team in Ahmedabad. The ideal candidate will have 10-19 years of experience in the BFSI industry, preferably with a background in small finance banking. Roles and Responsibility Manage overall branch operations and ensure efficient service delivery. Develop and implement strategies to achieve business objectives and expand customer base. Lead and motivate a team of professionals to meet sales targets and performance goals. Foster strong relationships with customers, colleagues, and stakeholders. Analyze market trends and competitor activity to identify growth opportunities. Ensure compliance with regulatory requirements and internal policies. Job Requirements Proven experience in managing teams and driving business results. Strong knowledge of the BFSI industry, particularly in small finance banking. Excellent leadership, communication, and interpersonal skills. Ability to analyze data and make informed decisions to drive business growth. Strong problem-solving and conflict resolution skills. Experience in developing and implementing strategic plans to achieve business objectives.

We are looking for a skilled professional with 2 to 6 years of experience to join our team as an Assistant Branch Manager - MLAP in Equitas Small Finance Bank Ltd, located in the BFSI industry. Roles and Responsibility Manage and oversee daily branch operations, ensuring efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Supervise and guide a team of staff members to achieve business objectives. Analyze market trends and competitor activity to identify growth opportunities. Build and maintain relationships with key stakeholders, including customers and partners. Monitor and control expenses to ensure cost-effectiveness and profitability. Job Requirements Minimum 2 years of experience in a related field, preferably in banking or finance. Strong knowledge of financial products and services, particularly in mortgage loans. Excellent leadership and communication skills, with the ability to motivate teams. Ability to analyze data and make informed decisions to drive business growth. Strong understanding of regulatory requirements and compliance standards. Experience in managing and mentoring a team to achieve business goals.

We are looking for a highly skilled and experienced Branch Manager to lead our retail team in Equitas Small Finance Bank Ltd. The ideal candidate will have 1-4 years of experience in the BFSI industry. Roles and Responsibility Manage and oversee daily branch operations to ensure efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Lead, motivate, and train a team of sales professionals to achieve business objectives. Build and maintain strong relationships with customers, colleagues, and stakeholders. Monitor and control expenses to ensure cost-effectiveness and profitability. Foster a culture of excellence and continuous improvement within the team. Job Requirements Proven experience in retail banking or a related field. Strong leadership and management skills with the ability to motivate teams. Excellent communication and interpersonal skills for building strong relationships. Ability to analyze financial data and make informed decisions to drive business growth. Strong problem-solving and decision-making skills to resolve complex issues. Experience in managing budgets and controlling expenses to ensure profitability.

LTFinance is looking for SENIOR ML OFFICER to join our dynamic team and embark on a rewarding career journey Evaluate loan applications and determine the borrower's creditworthiness and ability to repay the loan. Assist clients in understanding loan options and provide guidance throughout the application process. Analyze financial statements, credit reports, and other documentation to make informed lending decisions. Determine loan terms, such as interest rates and repayment schedules, and communicate them to clients. Negotiate loan terms with clients and provide recommendations to management regarding loan approvals and denials. Build relationships with clients and ensure that all loan applications are processed in a timely and efficient manner. Maintain accurate and up-to-date records of all loan applications and related documentation. Ensure compliance with all applicable lending regulations and policies. Continuously monitor loan portfolios and identify opportunities for risk management and improvement. Proficiency in Microsoft Office and loan management software. Strong communication and interpersonal skills.

LTFinance is looking for SENIOR ML OFFICER to join our dynamic team and embark on a rewarding career journey Evaluate loan applications and determine the borrower's creditworthiness and ability to repay the loan. Assist clients in understanding loan options and provide guidance throughout the application process. Analyze financial statements, credit reports, and other documentation to make informed lending decisions. Determine loan terms, such as interest rates and repayment schedules, and communicate them to clients. Negotiate loan terms with clients and provide recommendations to management regarding loan approvals and denials. Build relationships with clients and ensure that all loan applications are processed in a timely and efficient manner. Maintain accurate and up-to-date records of all loan applications and related documentation. Ensure compliance with all applicable lending regulations and policies. Continuously monitor loan portfolios and identify opportunities for risk management and improvement. Proficiency in Microsoft Office and loan management software. Strong communication and interpersonal skills.

LTFinance is looking for BRANCH OPERATIONS MANAGER to join our dynamic team and embark on a rewarding career journey Managing staff who work directly with customers, including hiring, training, and scheduling employees Reviewing sales reports and other business metrics to identify problem areas that need improvement Recommending strategic changes to improve branch performance or implement new products or services Managing staff who handle customer requests for information about products or services offered by the bank Conducting training sessions on topics such as fraud prevention, security awareness, and customer service Overseeing the operations of the branch on a day-to-day basis, including hiring staff and managing finances Monitoring the performance of staff members to ensure they meet goals and adhere to company policies

LTFinance is looking for REGIONAL PROCESS MANAGER to join our dynamic team and embark on a rewarding career journey Set performance goals and targets for the locations under your supervision Monitor the performance of the locations and identify areas for improvement Provide support and guidance to location managers and employees to help them meet performance goals Conduct regular meetings with location managers to discuss performance and address any issues or concerns Develop and implement strategies to improve customer satisfaction and retention Develop and implement policies and procedures to ensure compliance with company standards Manage the budget for the region and ensure that all locations are operating within financial targets Develop and maintain relationships with key stakeholders, including customers, vendors, and local government officials Lead and manage a team of location managers and employees

LTFinance is looking for BRANCH SUPPORT OFFICER to join our dynamic team and embark on a rewarding career journey Provide administrative and operational support to branch staff, ensuring smooth day-to-day functions. Assist in handling customer queries, resolving issues efficiently to maintain high service standards. Coordinate with internal departments for timely execution of branch activities and compliance requirements. Prepare and manage reports related to branch performance, sales tracking, and operational metrics. Support the implementation of company policies and ensure adherence to regulatory guidelines. Manage documentation, maintain accurate records, and facilitate audits as needed. Assist in training new employees on branch procedures, systems, and customer service protocols. Contribute to process improvements, identifying areas for efficiency enhancements within branch operations.

LTFinance is looking for BRANCH SUPPORT EXECUTIVE to join our dynamic team and embark on a rewarding career journey Provide administrative and operational support to branch staff, ensuring smooth day-to-day functions. Assist in handling customer queries, resolving issues efficiently to maintain high service standards. Coordinate with internal departments for timely execution of branch activities and compliance requirements. Prepare and manage reports related to branch performance, sales tracking, and operational metrics. Support the implementation of company policies and ensure adherence to regulatory guidelines. Manage documentation, maintain accurate records, and facilitate audits as needed. Assist in training new employees on branch procedures, systems, and customer service protocols. Contribute to process improvements, identifying areas for efficiency enhancements within branch operations.

LTFinance is looking for BRANCH SUPPORT EXECUTIVE to join our dynamic team and embark on a rewarding career journey Provide administrative and operational support to branch staff, ensuring smooth day-to-day functions. Assist in handling customer queries, resolving issues efficiently to maintain high service standards. Coordinate with internal departments for timely execution of branch activities and compliance requirements. Prepare and manage reports related to branch performance, sales tracking, and operational metrics. Support the implementation of company policies and ensure adherence to regulatory guidelines. Manage documentation, maintain accurate records, and facilitate audits as needed. Assist in training new employees on branch procedures, systems, and customer service protocols. Contribute to process improvements, identifying areas for efficiency enhancements within branch operations.

LTFinance is looking for BRANCH SUPPORT EXECUTIVE to join our dynamic team and embark on a rewarding career journey Provide administrative and operational support to branch staff, ensuring smooth day-to-day functions. Assist in handling customer queries, resolving issues efficiently to maintain high service standards. Coordinate with internal departments for timely execution of branch activities and compliance requirements. Prepare and manage reports related to branch performance, sales tracking, and operational metrics. Support the implementation of company policies and ensure adherence to regulatory guidelines. Manage documentation, maintain accurate records, and facilitate audits as needed. Assist in training new employees on branch procedures, systems, and customer service protocols. Contribute to process improvements, identifying areas for efficiency enhancements within branch operations.

LTFinance is looking for BRANCH SUPPORT EXECUTIVE to join our dynamic team and embark on a rewarding career journey Provide administrative and operational support to branch staff, ensuring smooth day-to-day functions. Assist in handling customer queries, resolving issues efficiently to maintain high service standards. Coordinate with internal departments for timely execution of branch activities and compliance requirements. Prepare and manage reports related to branch performance, sales tracking, and operational metrics. Support the implementation of company policies and ensure adherence to regulatory guidelines. Manage documentation, maintain accurate records, and facilitate audits as needed. Assist in training new employees on branch procedures, systems, and customer service protocols. Contribute to process improvements, identifying areas for efficiency enhancements within branch operations.

LTFinance is looking for BRANCH SUPPORT EXECUTIVE to join our dynamic team and embark on a rewarding career journey Provide administrative and operational support to branch staff, ensuring smooth day-to-day functions. Assist in handling customer queries, resolving issues efficiently to maintain high service standards. Coordinate with internal departments for timely execution of branch activities and compliance requirements. Prepare and manage reports related to branch performance, sales tracking, and operational metrics. Support the implementation of company policies and ensure adherence to regulatory guidelines. Manage documentation, maintain accurate records, and facilitate audits as needed. Assist in training new employees on branch procedures, systems, and customer service protocols. Contribute to process improvements, identifying areas for efficiency enhancements within branch operations.

Job Location : All chhattisgarh Key Responsibilities: Customer Relationship Management: BROs build and maintain strong relationships with both existing and new customers. Sales and Cross-selling: They are responsible for generating new leads, cross-selling bank products and services, and achieving sales targets. Customer Service: BROs provide prompt and efficient service to customers, addressing their queries and resolving issues. Product Knowledge: They need to be knowledgeable about various banking products, including loans, investments, insurance, and other financial services. Compliance: BROs are responsible for adhering to all banking regulations and guidelines. Training and Development: They are expected to stay updated on new products, services, and banking regulations through continuous training and development. CRM Management: Daily entry of interactions with customers in the bank's CRM system is a key responsibility. Referral Generation: BROs are tasked with generating referrals for new customers. Key Skills: Communication: Excellent communication skills are crucial for interacting with customers and building relationships. Sales and Persuasion: The ability to effectively sell bank products and persuade customers to adopt new services is essential. Customer Service: A customer-centric approach and the ability to provide excellent service are vital. Analytical Skills: Analyzing customer needs and suggesting appropriate financial solutions is a key skill. Relationship-Building: The ability to build and maintain strong relationships with customers is crucial for success. Time Management: Meeting deadlines and managing multiple tasks efficiently is important. Problem-Solving: BROs need to be able to identify and resolve customer issues effectively.

Role & responsibilities Formulate & implement Branch strategy linked with Hub strategy Directly accountable for planning and organizing branch operations Ensure proper start-up of new assignments Manage guard sourcing in terms of scouting, referrals and walk-ins Ensure proper deployment, rostering & attendance of guards Ensure proper supervision, patrolling & review in terms of day & night checks Conduct security audits of large assignments periodically Forecast, procure and distribute uniforms and office equipment under clearance from the respective Hub Heads Maintain consistent, complaint free, high quality service levels Support and facilitate implementation of corporate projects Ensure achievement of branch profitability targets Ensure achievement of branch revenue targets Ensure achievement of financial targets of the branch including collections and price increase Accountable for growth and retention of Key and Core Accounts Conduct receivables analysis and initiate cancellation of non-paying clients Monitor and control expenditure and overheads of the branch Ensure proper maintenance of accounts of the branch Ensure timely & accurate submission of monthly MIS to Hub Recommend approval of bills for direct reporting staff Reconcile man hours, paid vs. bills outstanding based on actuals Strive to understand customers needs and deliver the right/customized solutions Build effective customer relationships, ensure customer satisfaction and promote companys image Conduct all surveys and client requested security audits Ensure satisfaction and retention of existing clients Regular meeting with clients for performance feedback Reviewing client feedback and developing solutions to improve service delivery quality and create customer delight Responding to client queries and concerns promptly Prepare manpower budget as per business requirements Recruit adequate number of quality direct manpower in accordance with business requirements Ensure all new recruits in direct and indirect category attend basic course and no one is deployed without successful completion of basic course Ensure timely completion of joining formalities for new recruits, and their timely deployment Ensure development of Direct staff through refresher and other relevant training programmes Ensure maintenance of attendance, leave, overtime records etc. Ensure correct wages computation of direct staff Ensure timely payment of wages and other dues Ensure disciplinary action is taken wherever required Ensure speedy redressal of grievances through regular interaction, counselling and appropriate administrative measures Ensure implementation of HR & Training policies

customers'the the nonagreementcustomersthe Profitability of branch operations and assuming P&L responsibility Delivery of high quality service to customers and ensuring effective operations Health & safety and leadership for all branch functions Directly accountable for planning and organizing branch operations Ensure proper start-up of new assignments Manage guard sourcing in terms of scouting, referrals and walk-ins Ensure proper deployment, rostering & attendance of guards Ensure proper supervision, patrolling & review in terms of day & night checks Conduct security audits of large assignments periodically Forecast, procure and distribute uniforms and office equipment Maintain consistent, complaint-free, high quality service levels Business Performance Goal ( Revenue , Collections , Margin Improvement ) Revenue Growth To grow higher than the industry growth by having Get & Grow and achieve the revenue goals. Collections Develop the strategy and plan to ensure achievement of Price Increase, Collection and Bad Debts. Gap analysis in invoicing and collections. Price Increase Timely communication with customer and related stakeholders. Agreement to pay / timely billing with customer Variance analysis of actual vs budget. Timely termination of customer in case of non agreement or delay in decision of price increase. Bad Debt Understanding the bad debt reasons and devising the strategy in recovering the same. Do the analysis and take the necessary course of action. Focus on collections and reduce the Gaps . Margin Improvement Understand the contract. Knowing the gaps in contract and closing the gaps with customers. Knowing the payout to employees and authorities. Reconciliation - correction for gaps between billed & paid. Asking customers to increase the management fee on various value addition and solving customer problems. Client Relationship Management Strive to understand customers needs and deliver the right/customized solutions Build effective customer relationships, ensure customer satisfaction and promote companys image Conduct all surveys and client requested security audits Ensure satisfaction and retention of existing clients Regular meeting with clients for performance feedback Reviewing client feedback and developing solutions to improve service delivery quality and create customer delight Responding to client queries and concerns promptly Health & Safety With support from Health & Safety: Ensure observance to highest standards of G4S Health & Safety norms in all areas of work Promote awareness within the team on safe working procedures Contribute to development of safe work procedures