Branch Operations and Service Manager

Role & responsibilities

Financial Responsibilities-

Assist the Branch Head in attaining/ exceeding the set targets of the Branch.

Management of expenses of branches, ensure branch/ ATM lease deed, agreements (AMCs) and vendor payments are timely executed.

Non Financial Responsibilities-

Assist the Branch Manager in managing and supervising all branch operations and also assist Branch Manager with Sales campaign and promotions.

Manage all processes such as cash, ATM operations (including offsite ATMs), key movements, lockers ( including Locker keys), security stationery, deliverables, welcome kits, stop payments, Govt. accounts/ business of the Branch as per Bank guidelines.

Operations-

Control and supervision of client accounts, deposits including matured time deposits, closure ( including premature closure) of accounts and control and supervision of internal and office accounts, such as clearing, suspense, receivables, payable, pay orders, DD, deposits placed with external Agencies etc.

Regular supervision and Monitoring of critical accounts in the branch, ensuring coordination with account processing centers, clearing units etc. for smooth transactions

Services-

Monitor customer satisfaction through appropriate mechanism such as customer service meet, feedback etc. and ensure quick resolution of customer complaints.

Responsible for customer service and administration of a branch with an end of achieving overall service and quality objectives including customer satisfaction scores.

Compliance & Risk Responsibilities-

Ensuring compliance of KYC & Anti Money Laundering norms, Fraud Controls.

Regulatory and statutory compliances (including Regulatory and statutory displays), control on manned and electronic security system.