Branch Operations and Service Manager

Role & responsibilities:

• Management of expenses of branches, ensure branch/ ATM lease deed, agreements (AMCs) and vendor payments are timely executed.
• Unusual transactions to be monitored on daily basis and followed up to ensure timely regularization.
• Regular supervision and Monitoring of critical accounts in the branch, ensuring coordination with account processing centers, clearing units etc. for smooth transactions.
• Manage all processes such as cash, ATM operations (including offsite ATMs), key movements, lockers (including Locker keys) security stationery, deliverables, welcome kits, stop payments, Govt. accounts/ business of the Branch as per Bank guidelines.
• Responsible for customer service and administration of a branch with an end of achieving overall service and quality objectives including customer satisfaction scores.
• Perform pre-audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures and ensure to obtain good rating in all audits conducted at the Branch and responsible for auditory compliances. Ensure adherence to internal and external guidelines. Timely reply and rectification of is-regularities pointed out by internal, external, statutory, concurrent auditor, regional operations/managers etc.
• Regulatory and statutory compliances (including Regulatory and Statutory displays), control on manned and electronic security system.
• Ensuring compliance of KYC & Anti Money Laundering norms, Fraud Controls.
• Assist the Branch Head in attaining/ exceeding the set targets of the Branch.
• Regular supervision and Monitoring of critical accounts in the branch, ensuring coordination with account processing centers, clearing units etc. for smooth transactions

Preferred candidate profile:

• 6 -7 years of Branch Banking Operations Experience.
• Operational excellence in Tasks assigned.
• Ability to manage the entire operations and service delivery for a branch and ability to delivery within stringent time and quality commitments.