Branch Manager

Company Overview:

SML Finance Ltd is a leading Non-Banking Finance Company dedicated to providing financial solutions through Gold Loans and Hire Purchase (Vehicle Loans). We are committed to empowering individuals and businesses by offering accessible and reliable financial services.

Location: Paravoor | Angamaly | Perumbavoor | Kothamangalam { All @ Ernakulam Dist}

Job Summary:

As a Branch Manager, you will oversee the operations and management of our branch location. Your primary responsibility will be to ensure the efficient functioning of the branch, with a specific focus on Gold Loan and Hire Purchase products. You will lead a team and be accountable for achieving business targets, ensuring exceptional customer service, and monitoring the collection processes within the branch.

Key Responsibilities:

Branch Operations Management: Supervise day-to-day branch operations, ensuring adherence to company policies and procedures.

Team Leadership: Manage and mentor a team of loan officers, customer service representatives, and administrative staff to achieve individual and team targets.

Business Development: Drive business growth by strategizing and implementing plans to increase Gold Loan and Hire Purchase portfolios.

Collection Monitoring: Monitor and optimize the collection processes, ensuring timely repayments and minimizing delinquencies.

Customer Service Excellence: Maintain high standards of customer service, addressing customer queries and concerns promptly and effectively.

Compliance and Risk Management: Ensure compliance with regulatory requirements and mitigate risks associated with lending operations.

Reporting and Analysis: Prepare regular reports on branch performance, analyze data, and recommend actionable insights for improvement.

Package: 25,000 - 30,000 Based on your experience + Attractive Variable Incentives

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• total work: 3 years (Preferred)

Work Location: In person