1727 Branch Management Jobs - Page 2

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : Java, AWS Architecture, React.jsMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationAWS Connect DeveloperLevel:- AMExperience:- Above 9 Years (AM) Summary :As an AWS Connect Developer you should Design, develop, and deploy contact center solutions using AWS Connect. You should be aware of cloud contact center operations and customer service processes.Desired Responsibilities:Design, develop, and deploy contact center solutions using AWS Connect.Customize and configure AWS Connect to meet the specific requirements of various projects.Integrate AWS Connect with other AWS services such as Lambda, DynamoDB, and S3.Develop and maintain Interactive Voice Response (IVR) systems and other customer service workflows.Implement security best practices to ensure data protection and compliance.Troubleshoot and resolve issues related to AWS Connect deployments.Collaborate with business stakeholders to gather requirements and translate them into technical specifications.Monitor and optimize the performance of AWS Connect solutions.Create and maintain documentation for system configurations, processes, and procedures.Stay updated with the latest AWS services and best practices. Technical Experience:3+ years of experience in developing solutions with AWS services.Hands-on experience with AWS Connect, including setup, configuration, and troubleshooting.Proficiency in programming languages such as Python, JavaScript, or Node.js.Experience with AWS Lambda, DynamoDB, S3, and other AWS services.Knowledge of contact center operations and customer service processes.Professional AttributeMinimum 9 years of hands-on experience on one or more products mentioned above.Team handling / people management, good communication skills.Excellent communication skills.Previous experience working with cross geography teams.Ready to work in shifts including night.Education15 years of full-time education-Bachelor's Degree or higher in Science/Computer Science /Electronics or any other relevant field. Bachelors degree in engineering preferred. Qualification 15 years full time education

Role & responsibilities We are looking for a highly motivated and result-driven Branch Manager to lead the Direct Sales Channel for our Life insurance business. The ideal candidate will be responsible for branch performance, team management, customer acquisition, and revenue generation through direct sales. Key Responsibilities: Sales Leadership: Drive branch-level sales targets by acquiring new retail customers through direct selling of Life insurance products. Team Management: Recruit, train, mentor, and manage a team of Direct Sales Executives/Advisors. Set performance goals and review productivity regularly. Business Development: Identify local market opportunities, customer segments, and partnerships to drive new business. Customer Engagement: Ensure superior customer service and long-term retention by delivering a seamless onboarding and servicing experience. Compliance & Documentation: Ensure adherence to regulatory and company guidelines, maintain all documentation, and drive ethical sales practices. Reporting & Analysis: Monitor daily sales performance, track funnel metrics, and provide regular business updates to the zonal/area heads. Preferred candidate profile Experience: Minimum 5 years in Life Insurance, with at least 2 years in team handling (preferably in health/life insurance or Direct / Agency Channel). Educational Qualification: Graduate (MBA preferred). For More Details Jay Patel | 6353131340

Timely settlement of assigned claims Effectively coordinating between client branch office insurer surveyor to ensure timely resolution of non-EB claims within Company defined TATs Handling day-to day servicing requirements of claims on a timely basis to ensure complete customer satisfaction Effectively managing the team of Executives who may report to him her Ensuring that all required MIS reports are updated and submitted on a timely basis Ensuring compliance with IRDA requirements in respect of claims management Maintaining excellent relationships with insurers surveyors to ensure support for claims settlement Ensuring that all operational requirements processes are met as per Company defined TAT

Job Opportunity: Recruitment in Life Insurance Greetings from Loalith Manpower Services! I am HR, and I handle recruitment for Life Insurance roles across various channels, including Direct, Agency, and Bancassurance. We currently have multiple openings in the Life Insurance sector, and we are looking for motivated professionals to explore exciting career opportunities with us. We offer both individual roles and team handling positions, and based on your experience, we will guide you to the most suitable option. If you're interested, please share your updated resume with me at the following contact details: Email: loalith.mktg@gmail.com phone number: 7075464794

1-Person should have an experience in Configuring and Supporting Solution Manager 7.0 and 7.1. 2-Experience in setting up and troubleshooting BPM. 3-Prefer to have Revtrac knowledge. 4-Experience in setup of monitoring via SolMan for a large SAP landscape. 5-Should be able to present and interact business process owners in the environment. 6-Must have good working experience on other components of Solman system Admin and Monitoring, Remote Supportability, Solution Manager Work Centers. 7-Managed SAP Solman Implementation from top to bottom starting with change management and project planning, to physical transports of changes from the development environment into the productive environment. 9-Performance Optimization of Systems connected to Solman System Location - Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Sikkim

Role & responsibilities Responsible for achieving business targets for the branch through building a sustainable and productive distribution force. Manage smooth business functioning, and successful implementation of various tactical and strategic business initiatives as other key responsibilities. Effective management of sales managers in the office leading to creation of a cohesive business unit along with other functional representatives in the branch to create a robust and successful business unit. Manage team of business associate manager and business associates Drive distribution engagement through choreography and training Work on cross sell and upsell campaigns and drive distribution for maximizing sales Ability to track local competition and align monthly business activities to achieve sales objectives Drive productivities of emplyees and distribution Preferred candidate profile Graduate 7 -10 years Sales Management in Life Insurance Immediate Joiner Perks and benefits Best in the industry Apply for Job on company website using mentioned below link. https://r.ripplehire.com/s/chEis

JOB PROFILE: Handling on roll team Help and guide the newly joined Team to train their team for generating business. Arranging activities in different areas for lead generation from the RDM. Generating calls for new business.

Mandatory skills : VMWare, Active Directory, DCM migration. Shift Timings ; current evening shift only. POSITION GENERAL DUTIES AND TASKS : Proven experience in data center migration required. Strong VMWare skills to create VMs from scratch.

Experience: 1 to 5 years Maximum Age : 35 Years Interview Date : 05/07/2025 Vacancies for the following post- 1. RM HNI 2. GOLD LOAN OFFICER 3. BUSINESS DEVELOPMENT OFFICER Note: #Candidates should be Graduate in regular stream is must with relevant experience in mentioned domain and can join us at the earliest. # Kindly do not pay any money to any person on behalf of ESAF Small Finance Bank for job offers. Interested candidates can share their CV on below WhatsApp no Mr. HENNA : 9567764172

Managing staff across multiple departments and ensuring they understand their tasks correctly Monitoring each of the operations and devising strategies to streamline them Resolving customer queries and complaints, and collecting their feedback

Job Profile:- Premium Acquisition Manager is an integral part of the banks front line sales force. SSO/SO is primarily responsible for acquiring new customers for the bank and peruse new business opportunities. Minimum Qualification:- Graduate

Main Responsibilities Responsible for working with business/product owner and gathering requirements Define HOOs, Skills, IVR prompts, priorities and other configuration details Define requirements around WFM and QM Consolidate and simplify IVR flows by optimizing flows Define best practices for prompts for chat and self-service Creating stories and sub tasks in Jira, attach documentation to stories Obtain approvals from product owners in timely manner Work with offshore developers and get requirements built Conduct workshops and present demos of work completed, gather feedback and update stories Work with SMEs and architects to document dependencies Work closely with the internal teams to understand current needs, identify the desired process models and solution architecture Lead, facilitate and provide business expertise Contribute to project plans, to obtain approval for detailed plans and resource estimates Present weekly status reports to leadership Must Have: 5+ years of experience in leading CCaaS platform such as Genesys , NICE or Avaya 2+ years of extensive hands-on experience on WFM, Reports, Dashboards, Contact center SLAs Knowledge of Jira and Scrum Must have overview of integrations such as I/P output parameters, real time/batch integrations etc. Good understanding of SDLC Nice to have o Hands on development experience on any leading contact center platform

Role and Responsibilities:- Strategy & P&L Management • Maintains the Profit and Loss statement and Balance Sheet for the branch • Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank • Sustained revenue generation for the branch through cross sell of TPP, RA and BB products • Liabilities mobilization through CASA portfolio growth in the Branch Catchment Superior and Consistent Customer Service • Ensures Efficient complaint management within specified TATs • Drives high service scores • Conducts customer engagement programs and marketing events • Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval Strengthening Systems, Controls and Processes • Ensures Upkeep of the Branch and ATM and raises issues if required • Liaises with respective teams for effective and efficient Fraud Management within the cluster • Ensures branch compliance with Banks policies and processes • Ensures timely submission of MIS reports • Ensures safety and security of Bank and customer's assets • Ensures Audit related deliverables both internal and external are met as per the prescribed norms • Ensures Role clarity to employees in the branch and manage attrition Performance Management • Tracks and monitors daily productivity and book movement of the branch • Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required People Management or Self-Management Responsibilities • Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the section. • Ensuring Training & Development • Develops talent within the team by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals. Risk and Internal Control Responsibilities • Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager. • Executes the established internal control systems and compiles relevant information for departmental audits, as necessary. SECTION IV: KNOWLEDGE & EXPERIENCE Qualifications • Bachelors degree in any discipline • Masters degree is preferred Professional Certifications • AMFI/NCFM/IRDA certifications will be an added advantage Skills • Written and spoken English is essential Experience • A minimum of 6-5 years of relevant experience with at least 2-3 years in a similar role

RESPONSIBILITIES *Responding to Customers' Needs. ~Keeping an Eye on Trends and Monitoring Competition. *Communicating work and brand values with Marketing Team. *Developing a Growth Strategy.

Monitor the processes for account opening, account maintenance & account closure related formalities as per YBL process Handle customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc. Ensure adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.) Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required Maintain strict vigilance on the quality of forms and documentation provided Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals. 2. Transactions Related: Ensure all the counters are opened and staff is ready to service client’s atleast 15 minutes before the customer timings Ensure proper scrutiny of all transactional documents submitted by the customer vis--vis branch checklist to ensure all that all necessary documents are submitted by the customer Support the Business Managers/Business Heads/Financial control team in preparation of any audit related deliverables i.e. internal /external concerning a transaction executed for a corporate client. Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations Ensure strong monitoring of all transactions in the branch & maintain accurate / strong MIS for the branch. The same may be needed by the bank for overall management of branch processes & business planning Ensure frequent monitoring of all over-aged cases (deferrals, pending items, etc.) & appropriate escalation of the same in a timely & balanced manner to the senior management Ensure that knowledge, skills & capabilities are built across entire team of BSPs, so as to have internal backups to ensure that work is not hampered in by absenteeism or resignations 3. Service & Quality: Ensure that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to all customers. Ensure that adequate records & data pertaining to customer queries and complaints is maintained & analysed for achieving greater process efficiency Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence. Play a pro-active role in new products, processes or systems roll out impacting the clients Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction. Also collate their feedback & suggestions Ensuring collection of CSS forms on periodic basis and sent to NOC. Responsible for monthly “Branch Service Committee” meetings are held on 07th of each month Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards. 4. Audit & Compliance: Effectively Support & Handle Branch Audits by Internal, External, Concurrent, Statutory & RBI auditors Responsible for implementation of process, policies as per guidelines & audit rating of the branch Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective Attend to any audit findings and resolve them immediately; Ensuring DCFC checklist is checked thoroughly and signed off on daily basis Personally implement & conduct self-audits in the branch (e.g., weekly sweep audit, etc.) and any anomalies are brought to the notice of senior management along with mitigating steps initiated Responsible for sensitizing each BSD team member on adherence of process & policies 5. Others: Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office Define goals & performance parameters for the team & guide/coach them in achieving the same. Ensure that the team understands the goals of the bank, the branch and also of other colleagues in the branch Provide constructive feedback; identify training & development needs of the team & conduct training at frequent intervals to meet the training requirements Lead, motivate, coach & develop staff. Conduct cross functional trainings within & across teams there by creating effective back up with in the team; Ensure timely escalation of issues that is impacting business and possible solutions to address the concerns to the BSDL. Manage Local Vendors /agency relationships to ensure smooth execution of transaction Responsible for Branch upkeep & maintenance and control over the cost Support for conducting monthly CSR events at the branch. Must be thorough with banking processes, regulations & guidelines across retail products. Play an active role in new products, processes, systems roll out. Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets

1. Account Opening & Maintenance: Monitor the processes for account opening, account maintenance & account closure related formalities as per YBL process Handle customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc. Ensure adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.) Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required Maintain strict vigilance on the quality of forms and documentation provided Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals. 2. Transactions Related: Ensure all the counters are opened and staff is ready to service client’s atleast 15 minutes before the customer timings Ensure proper scrutiny of all transactional documents submitted by the customer vis--vis branch checklist to ensure all that all necessary documents are submitted by the customer Support the Business Managers/Business Heads/Financial control team in preparation of any audit related deliverables i.e. internal /external concerning a transaction executed for a corporate client. Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations Ensure strong monitoring of all transactions in the branch & maintain accurate / strong MIS for the branch. The same may be needed by the bank for overall management of branch processes & business planning Ensure frequent monitoring of all over-aged cases (deferrals, pending items, etc.) & appropriate escalation of the same in a timely & balanced manner to the senior management Ensure that knowledge, skills & capabilities are built across entire team of BSPs, so as to have internal backups to ensure that work is not hampered in by absenteeism or resignations 3. Service & Quality: Ensure that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to all customers. Ensure that adequate records & data pertaining to customer queries and complaints is maintained & analysed for achieving greater process efficiency Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence. Play a pro-active role in new products, processes or systems roll out impacting the clients Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction. Also collate their feedback & suggestions Ensuring collection of CSS forms on periodic basis and sent to NOC. Responsible for monthly “Branch Service Committee” meetings are held on 07th of each month Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards. 4. Audit & Compliance: Effectively Support & Handle Branch Audits by Internal, External, Concurrent, Statutory & RBI auditors Responsible for implementation of process, policies as per guidelines & audit rating of the branch Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective Attend to any audit findings and resolve them immediately; Ensuring DCFC checklist is checked thoroughly and signed off on daily basis Personally implement & conduct self-audits in the branch (e.g., weekly sweep audit, etc.) and any anomalies are brought to the notice of senior management along with mitigating steps initiated Responsible for sensitizing each BSD team member on adherence of process & policies 5. Others: Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office Define goals & performance parameters for the team & guide/coach them in achieving the same. Ensure that the team understands the goals of the bank, the branch and also of other colleagues in the branch Provide constructive feedback; identify training & development needs of the team & conduct training at frequent intervals to meet the training requirements Lead, motivate, coach & develop staff. Conduct cross functional trainings within & across teams there by creating effective back up with in the team; Ensure timely escalation of issues that is impacting business and possible solutions to address the concerns to the BSDL. Manage Local Vendors /agency relationships to ensure smooth execution of transaction Responsible for Branch upkeep & maintenance and control over the cost Support for conducting monthly CSR events at the branch. Must be thorough with banking processes, regulations & guidelines across retail products. Play an active role in new products, processes, systems roll out. Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets

`2 Acquisition of Quality Higher CASA variants-Acquisition of Qualified and Activated Higher CASA variants Acquisition of CASA Values-CASA AMB acquired in accounts sourced during the month (In Rs) Revenue Acquisition- Cross sell of Life Insurance products, MF, Gold, Trade/FX, Assets products Maintaining good relationship with the customers Complete adherence to Yes Personality guidelines Compliant towards KYC and all operational risk Comply with Bank’s policies and processes Ensure timely escalation of issues impacting business and appropriate solutions to address the concerns Ensure safety and security of Bank and customer's assets Ensure timely submission of MIS reports

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1. Account Opening & Maintenance: Run the processes for account opening, account maintenance & account closure related formalities as per YBL process Handle customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc. Ensure adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.) Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required Maintain strict vigilance on the quality of forms and documentation provided Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals. 2. Transactions Related: Ensure proper scrutiny of all transactional documents submitted by the customer vis--vis branch checklist to ensure all that all necessary documents are submitted by the customer. Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations Ensure strong monitoring of all transactions 3. Service & Quality: Ensure that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to all customers. Ensure that adequate records & data pertaining to customer queries and complaints is maintained & analysed for achieving greater process efficiency Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence. Play a pro-active role in new products, processes or systems roll out impacting the clients Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction. Ensuring collection of CSS forms on periodic basis and sent to NOC. Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards. 4. Audit & Compliance: Responsible to follow all process, policies as per guidelines & audit rating of the branch Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective Attend to any audit findings and resolve them immediately as applicable 5. Others: Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office Ensure timely escalation of issues that is impacting business and possible solutions to address the concerns to the BSDL. Manage Local Vendors /agency relationships to ensure smooth execution of transaction Responsible for Branch upkeep & maintenance and control over the cost Must be thorough with banking processes, regulations & guidelines across retail products. Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets

Roles and Responsibilities Manage daily operations of the branch office, ensuring efficient sales performance and customer satisfaction. Oversee gold loan disbursement process, including appraisal, documentation, and collection procedures. Develop and implement strategies to increase debenture sales revenue growth. Ensure compliance with regulatory requirements and internal policies. Foster strong relationships with customers, colleagues, and stakeholders. Desired Candidate Profile 3-8 years of experience in Branch Management or related field (ABM). Strong knowledge of Gold Loans, Debentures, Sales, and Branch Management principles. Excellent communication skills for effective customer interaction. Ability to work independently with minimal supervision while maintaining high levels of productivity. Contact for more details: E-mail Us: Roxan.dj@indelmoney.com WhatsApp Us: 9072300242

We hire candidates, train and develop them in various aspects of BANKING SALES EXECUTIVE. (Management Practical exposure.) . To cultivate effective managers, we ensure they acquire a comprehensive understanding of various departments encompassing Branding and Promotion, Sales and Marketing and more. This approach enhances their understanding of the corporate sector, fostering well-rounded expertise. You will begin your role with sales and marketing, client management, business strategy and your growth would be into the management profile. Location: Thane,Navi Mumbai,Mumbai,Dombivli,Panvel

We are seeking an experienced and dynamic Branch Manager to lead our sales team. The ideal candidate will be responsible for driving sales growth, developing strategies to expand market share, and ensuring the achievement of revenue targets within the designated region. This role requires strong leadership skills, a strategic mindset, and a proven track record in sales management Experience Range: 3 - 6 years Educational Qualifications: Any graduation ,and MBA/PGDM Job Responsibilities: Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, clients work status and receivables. Accurately forecasts weekly, monthly, quarterly and yearly revenue streams. Identifying the opportunity & problem areas, preparing the action plan for achieving the key sales figures and presenting the sales reports. Actively driving and ensuring sale target achievement, management of sales support function and timely work completion of customers. Recruit, develop & retain respective teams by formulating their development plans, meeting their training needs and communicating with them on a regular basis. Record performance metrics and monitoring key parameters to increase the overall productivityof the sales personnel. Drive performance with incentive structure and sales promotion schemes. Collect market feedback and provide periodic updates to the management for formulation of policy & strategy. Penetrate all targeted accounts and originate sales opportunities for the companys products and services. Set up and deliver sales presentations, product/service demonstrations on daily basis with his/her team. Ensure systematic follow-up with the client organizations to take the sales pitch to time bound closure. Ensure that all payments are collected as per the companys payment terms. Ensure adherence to sales processes and requirements. Conduct performance review for his/her team on regular basis. Skills Required: Branch Management , b2b sales , Branch Handling , direct sales Candidate Attributes: MBA with 3+ yrs. of experience in Sales / Acquisition Quick thinking and problem-solving skills Excellent verbal communication skills Excellent active listening skills Innovative vision and foresight to anticipate and create new opportunities that resonate with your customer. Preference for candidates with Team handling experience of 20+ individuals (at-least 3yr+ experience)

Key Responsibilities: Proactively contact leads and customers via direct messages, calls, and emails. Understand customer needs and present relevant products/services. Follow up with potential clients to convert leads into sales. Maintain detailed records of sales activities and customer interactions in CRM. Meet or exceed monthly sales targets and KPIs. Collaborate with the sales team to optimize sales strategies. Provide feedback from customers to improve products and services.

Sales Team Member - Business Correspondent-SUPPORT SERVICES-HO Financial Inclusion Job Title Sales Team Member Business Correspondent Job Profile: Role will be a Combination of Relation Manager & sales officer. Be part of fastest growing sales channel in financial services industry. As part of sales job, incumbent is required to do field work Job involves sourcing & nurturing of village by building relationship & cross selling Assest & liability products and investment products. He/She would be the bridge between the village and the bank branch. Managing & acquiring additional incremental customers from that particular village cluster for the bank. Though references/cold calling. Eligibility: Preferred Qualification: Graduate.

CEC - Unit Manager - Inbound-Customer Experience Center-Contact Centre Inbound CEC - Unit Manager - Inbound DepartmentCustomer Experience CenterLocationThane/NoidaReporting RelationshipCEC HeadPosition GradeAssociate Vice President/Vice President Job Role Responsible for management of the Inbound teams for Liabilities/Assets or Cards Partnering & collaborating with sponsoring business Verticals for new mandates Meeting Budgeted Productivity and Cost to Income ratios as per Service level agreements with Principals. Ensuring superior service & sales delivery for a range of diverse financial services in a highly quality focused and challenging environment. Strategize and implement procedures and policies to ensure high quality customer experience. Ensuring strict adherence to the internal control & monitoring processes for ensuring timeliness, quality and standards as per the bank requirements. Maximization of opportunity arising out of the customer engagement at CEC and creation of requisite efficient workflows. Graduate or MBA Experience in Customer Service atleast 5 yrs+, with an overall experience of around 12-15 years Contact center exposure in a banking / credit cards skill preferred. Experience in managing large teams (300+ FTEs) Knowledge of Contact Center IP platforms. Advanced people management and leadership skills Broad product and industry awareness Ability to persuade, influence and negotiate effectively at all levels within the organization. Excellent sales track record for liability, asset and TPP sales through different channels. Good communication & Interpersonal Skills. Eye for details. Presentation skills