Work from Office
Full Time
We are looking for a dynamic and results-driven BPO Team Lead with a strong background in sales , customer experience metrics (NPS, KPIs), and handling live chat , product support , and tech support teams. The ideal candidate will play a pivotal role in managing performance, coaching team members, and ensuring delivery excellence. Key Responsibilities: Drive team performance to achieve and exceed sales targets Monitor and improve NPS , CSAT , and key performance metrics Lead a team of agents handling live chat , product support , and technical support Conduct regular coaching, feedback, and performance reviews Collaborate with Quality, Training, and Operations teams to ensure continuous improvement Handle escalations and ensure timely resolution What Were Looking For: Proven experience as a Team Lead in BPO , preferably in sales-driven processes Hands-on knowledge of NPS, KPIs, CSAT Exposure to live chat and multichannel support Strong understanding of tech and product support processes Excellent communication and leadership skills Ability to work in a fast-paced and target-driven environment
IntouchCX
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Outsourcing and Offshoring Consulting
10001 Employees
145 Jobs
Key People
Hyderabad
6.0 - 8.0 Lacs P.A.
Noida
2.0 - 4.0 Lacs P.A.
Faridabad
5.5 - 7.5 Lacs P.A.
3.5 - 4.0 Lacs P.A.
1.92 - 2.4 Lacs P.A.
Mumbai
4.0 - 6.0 Lacs P.A.
5.5 - 6.5 Lacs P.A.
Pune
1.0 - 4.0 Lacs P.A.
Bengaluru
4.0 - 8.0 Lacs P.A.
Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru
5.0 - 6.0 Lacs P.A.
