4394 Blended Process Jobs - Page 23

Provide information to job seekers and resolve their queries about jd via WhatsApp. Pass lead to recruitment team for qualified leads - in a professional and timely manner. Work From Home Required Candidate profile Immediate Joiner Work From Home Fresher candidates can also apply. Candidate should be from Hyderabad, New Delhi, Mumbai, Pune, Bangalore,

Customer Service Executive International BPO (Voice & Blended) 5 Days working Rotational shift Cab Facility Salary 2.8lpa to 4.8lpa This is the International BPO Hiring so English communication should be Fluent Only Required Candidate profile Fresher & Exp. both Fresher Must be Graduate Excellent Communication Skills Immediate Joiners Call & Whatsapp HR Anamika - 8882318458 HR Aparna - 9286423367 Perks and benefits Good Incentive and Cab Facility

Customer Service Executive International BPO (Voice & Blended) 5 Days working Rotational shift Cab Facility Salary 2.8lpa to 4.8lpa This is the International BPO Hiring so English communication should be Fluent Only Required Candidate profile Fresher & Exp. both Fresher Must be Graduate Excellent Communication Skills Immediate Joiners Call & Whatsapp HR Anamika - 8882318458 HR Aparna - 9286423367 Perks and benefits Good Incentive and Cab Facility

Customer Service Executive International BPO (Voice & Blended) 5 Days working Rotational shift Cab Facility Salary 2.8lpa to 4.8lpa This is the International BPO Hiring so English communication should be Fluent Only Required Candidate profile Fresher & Exp. both Fresher Must be Graduate Excellent Communication Skills Immediate Joiners Call & Whatsapp HR Anamika - 8882318458 HR Aparna - 9286423367 Perks and benefits Incentives & other Perks

Job Description Agent shall provide online customer service support to the application users of the Customers (Users”), that consists of the following: handling back office tickets and providing 24 hours a day and 7 days a week online enquiry and chat services to Users handling Users’ enquiries, advice and suggestions via email or online tools supporting other business units by liaising with the relevant teams from the Customer’s end, accurately documenting Users’ requests and advice provided to Users, and providing feedback on the cases in the form of documentation handling Users’ complaints, special cases or completing ad hoc tasks as required by Customer Be proactive, readily available as per schedule for incoming chats and answer them promptly Meet and Exceed the customer expectations, service level and respective targets as agreed, including the customer satisfaction, productivity and quality. Utilize support tools and resources necessary to provide the services at a high level on chats. Proactively identify the improvements to the products and services, raise an alarm whenever there is a bottleneck which hampers the user experience.

HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL HUGE OPENING'S FOR BLENDED PROCESS SO ANYBODY WHO IS LOOKING TO START THEIR CAREER IN CUSTOMER SERVICE OR LOOKING FOR CHANGE CAN APPLY Location - Kolkata, Bangaluru & Hyderabad Roles And Responsibilities- 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. Required Candidate profile- 1. Freshers/Experience all are eligible. 2. Graduation is not mandatory. 3. Must be comfortable with WORK FROM OFFICE. 4. Candidates communication should be good. For Kolkata: Salary - Upto 20k Ctc WORKING DAYS- 6 ROTATIONAL SHIFTS QUARTELY BONUS - 2000 Incentives will be provided based upon performance For Bangaluru: Salary - Upto 32k Ctc WORKING DAYS- 6 ROTATIONAL SHIFTS QUARTELY BONUS - 2700 Incentives will be provided based upon performance For Hyderabad: Salary - Upto 20k Ctc WORKING DAYS- 6 ROTATIONAL SHIFTS Incentives will be provided based upon performance INTERVIEW MODE- WALK-IN INTERESTED CANDIDATES CAN APPLY THROUGH THIS POST OR CAN CONTACT ON BELOW MENTIONED NUMBER. UJWAL PANDITA - 8899851187 #BPO#customersupport#inboundprocess#blended#chatprocess#voice#customerservice #customerhandling#customercare#voiceprocess#BPO#solvingqueries#cse#domesticprocess #noida#gurugram#lucknow#customerretention#shiningstarsitpl#customerconcerns#solvingissues#workfromoffice

HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL HUGE OPENING'S FOR BLENDED PROCESS SO ANYBODY WHO IS LOOKING TO START THEIR CAREER IN CUSTOMER SERVICE OR LOOKING FOR CHANGE CAN APPLY Location - Noida, Gurgaon & lucknow Roles And Responsibilities- 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. Required Candidate profile- 1. Freshers/Experience all are eligible. 2. Graduation is not mandatory. 3. Must be comfortable with WORK FROM OFFICE. 4. Candidates communication should be good. For Noida: Salary - Upto 30k Ctc WORKING DAYS- 6 ROTATIONAL SHIFT For Boys DAY SHIFT FOR GIRLS ONE SIDE CAB IN ODD HOURS QUARTELY BONUS - 3000 Incentives will be provided based upon performance For Gurgaon: Salary - Upto 32k Ctc WORKING DAYS- 6 ROTATIONAL SHIFT FOR BOYS DAY SHIFT FOR GIRLS ONE SIDE CAB IN ODD HOURS QUARTELY BONUS - 2700 Incentives will be provided based upon performance For Lucknow: Salary - Upto 25k Ctc WORKING DAYS- 6 ROTATIONAL SHIFTS QUARTELY BONUS - 2700 Incentives will be provided based upon performance INTERVIEW MODE- WALK-IN INTERVIEW ROUNDS- HR ,OPS & CLIENT ROUND INTERESTED CANDIDATES CAN APPLY THROUGH THIS POST OR CAN CONTACT ON BELOW MENTIONED NUMBER. UJWAL PANDITA - 8899851187 #BPO#customersupport#inboundprocess#blended#chatprocess#voice#customerservice #customerhandling#customercare#voiceprocess#BPO#solvingqueries#cse#domesticprocess #noida#gurugram#lucknow#customerretention#shiningstarsitpl#customerconcerns#solvingissues#workfromoffice

Roles and Responsibilities Handle customer queries via email, chat, and non-voice processes. Provide excellent communication skills to resolve customer issues efficiently. Work on blended process, international voice process, semi-voice process, and rotational shifts. Utilize strong problem-solving skills to address complex customer concerns.

About the Role: Tech Mahindra is hiring for Blended Process (Voice + Non-Voice) roles at its Pune campus. If you are passionate about customer service, have prior experience, and are open to rotational shifts, this is a great opportunity to work in a leading MNC environment. Key Responsibilities: • Handle customer queries through phone, email, and chat. • Accurately log customer interactions in the CRM system. • Resolve issues or escalate to the appropriate departments. • Maintain professionalism, empathy, and a customer-first attitude. • Meet performance benchmarks on quality, efficiency, and resolution rate. Key Skills Required: • Excellent communication (verbal and written) in English. • Problem-solving skills and ability to handle customer concerns efficiently. • Multi-tasking capabilities in a fast-paced environment. • Flexible to work in rotational shifts and week-offs. Preferred Experience: • Minimum 6 months in BPO/Customer Support/Telecom domain. • Familiarity with CRM tools or ticketing systems is a plus. Why Join Tech Mahindra? • Reputed global brand with strong career growth prospects. • Dynamic work culture and performance-driven environment. • Direct exposure to voice and non-voice processes. Freshers are not allowed.

Profile: Technical CHAT PROCESS Work Mode: Work From Office Salary: 31K CTC Both Side Cab available Skillset Required: Good communication in English Need Technical Experience of troubleshooting Excellent verbal fluency Qualification: Graduate and undergraduate can considered Experience Required: Minimum 6 months of international process experience Interested Candidates can WhatsApp their resume 9988265439 KINDLY SHARE RESUME ON GIVEN WHATSPP NUMBER ONLY

Resolving customer queries over voice Salary upto 5LPA Minimum 1 year of Experience Required 5 Days working Rotational Shifts Rotational Week Off Cabs provided Interested Candidates Can call/ WhatsApp on HR Devanshi- 9602528641 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Be Available on Call HR RIYA - 8000654400 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary up to 5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Ritika -9251042143 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 6LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates, Whatspp to HR Charu - 8905812910 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over voice Salary upto 5LPA Minimum 1 year of Experience Required 5 Days working Rotational Shifts Rotational Week Off Cabs provided Interested Candidates Can call/ WhatsApp HR Shivani- 8949708541 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

HI Applicants !! GREETINGS FROM SHINING STARS ITPL !!! APPLY HERE !! Profile - Customer Service Process - International Voice & Blended Qualification - Graduate fresher & Undergraduate with six months experience are eligible to apply. Must Be Carry Good To Excellent English Communication Skills. International Process Experience Will Be An Advantage. Salary StructureFresher - 21 To 32K CTC Monthly Performance Based Incentives + Retention Bonus (Package Depends On Communication Skills & Experience) PREFERED CANDIDATE Candidate must be fluent in English communication skills. Graduate fresher or undergraduate with six months customer service experience can preferred. Candidate must be versatile & ready to work in rotational shift. Candidate must be immediate joiner. Candidate must be ready for walk in interview . Cabs is available for Gurgaon location , No cabs for Noida location. Graduation will be an advantage for Gurugram location. Candidate who have examination in july & august is not eligible to apply. OTHER BENEFITS Transport Facilities Monthly Performance Based Incentives Hike After 6months Retention Bonus TO ALIGN YOUR INTERVIEW CONTACT -ASHISH @6388849191 AVAIL ON CALL & WHATSAPP Note - IN CASE CALL WILL BE MISSED OR NOT RECEIVED SO DO SHARE RESUME ON WHATSAPP NUMBER - 6388849191( ASHISH)

Profile: Customer sales executive Salary: 18,000 – 20,000 per month Location: [NOIDA] Job Type: Full-Time YOUR REGARDS MUSKAN RAWAT [HR] 7302081359[Whatsapp/call] Email: hr.muskanrawat.miplservices@gmail.com

Role Purpose Responsible for handling of social media requests from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability 1. Liaise with Sales, marketing, Risk, Product, pricing, and collection for the deviations, Service Nos and change/improvement in process to drive Customer Centricity 2. Work proactively on probable escalation/Early Warning Signal triggers as per defined process 3. Ensure Real Time Response on social media platform basis customer sentiments and ensure business reputation is maintained 4. Own & track mapping and allocation pending volume 5. Ensure process documentation and compliance adherence Measures of Success 1. FRT(First Response Time) Rate 2. Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation 3. Customer Satisfaction 4. Process Adherence as per MOU Technical Skills / Experience / Certifications Experience in ORM/ Social Media Response / content management Competencies critical to the role 1. Stakeholder Management 2. Problem-solving ability 3. Analytical Ablility

Huge Openings for Customer & Technical Support | Hyderabad | Freshers & Experienced Location: Hyderabad Experience: 0-5 Years Eligibility: Graduates Only Languages Required: Excellent English (Hindi preferred for Voice roles) Work Mode: Work From Office Cab Facility Avaliable Working Days: 5 Days (Rotational Week Offs) 1. Technical Support - Voice Freshers (Voice ) - Salary: 2.8 LPA Experienced (Voice only): 1+ Year | Salary: Up to 3.8 LPA + Incentives Shift: Day Shift Languages: Hindi mandatory 2. Customer Support Domestic Voice Experience: Minimum 1 Year (Domestic Voice or Semi Voice) Languages: Fluent in English & Hindi Shift: Rotational Shift Salary: Up to 3.7 LPA 3. Customer Support (Non Voice) Freshers: 18K/Month Experienced: Min 1 Year in KYC, Fraud, or AML upto 5LPA Shift: Rotational Week Off: Rotational 4. International Voice process Experience: Minimum 3 Years Experience into International Voice process (At least 1 Year in International Voice + 2 Years in Non-Voice or Semi Voice) Salary: Up to 5.2 LPA Shift & Week Off: Rotational If you are interested ,share me your resume: Hr Anjana Share your updated resume via WhatsApp to : 99491 61125 anjanac.axisservices@gmail.com Refer your friends & colleagues too! Great opportunities for all!

Greeting rom Trigent !!Share CV : Nagarathna_g@trigent.com JOB DESCRIPTION: Hiring for 6 month contract Role for international voice ( NOTE : Contact Ends on 15th Dec 2024 ) Share your CV who are okay to work for 6month contract role Responsibilities: Make outbound calls to the candidate and motivate them to complete job application. • Schedule/reschedule first day of work for the employees and sharing necessary information. • Review application form and make sure all the details are filled appropriately. • Handle inbound calls and resolve candidates queries. • Respond to candidates queries over email/text. • Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage • Provide excellent experience to the candidates. • Maintaining a quality score of 90% and above throughout. • Escalate issues and seek advice when faced with complex issues/problems • Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participate in Team building activities Ensure and maintain the security and confidentiality of client data Ensure Customer Satisfaction Requirements: • Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls. • Experience working and delivering under strict timeline. • Should have neutral accent • Excellent communication skills (verbal and written). • An ability to handle sensitive and confidential information. • Agile and flexible with work schedule. • Experience working and navigation on multiple systems/tools. • Logical and analytical thought process. • Willing to work in any US shift (EST/CST/MST/PST). • Willing to work in rotational shifts and rotations week off as and when required NOTE : Contact Ends on 15th Dec 2024Location : Bangalore Salary upto :4.8 LPA Need min 6Months to 6 Years international voice exp work from office only immediate joiner Fresher with Who all have Original gradution marks sheets and convocation can apply Freshers salary : 25k CTC (20K In hand )Exp Salary :upto 4.8LPA Rounds of Interview 1 .HR basic screening round (Comminication check)2 . Versant Test (Cut off 60 )3. CD round 4. Ops round Regards Nagarathna G Recruitment specialist

Job description Handle customer queries via Voice email , chat.. Provide excellent customer service by resolving issues promptly. Work on international Voice process for multiple clients Utilize blended process skills to handle semi-voice calls

Job Title: Account Specialist Department: EPayment Gateway/Operations #BeMore Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the worlds most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What's your mission? As an Account Specialist, you will work with our e-Payment Account to provide a #happier customer experience through a variety of channels, including phone, chat, and email. This is a great opportunity to join a dynamic and collaborative team that will provide quality support to address customer enquiries relating to their e-Payment account. To be successful in the role, you should have a keen interest in the e-Payment/Finance related field, love working in a customer-focused environment and enjoy investigative and problem resolution duties. Youll help us deliver excellent service to our partner brands by performing these tasks: Provide exceptional service to E-payment users via phone, chat, and email. Build strong relationships with team members and e-Payment users. Investigate user issues, discover bugs, and resolve them as soon as feasible. Advocate for users and share best practices with the team to continuously enhance our processes. Update the internal knowledge base when you learn something new. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO 18295-1 Quality Management System of TDCX. Who are we looking for? Candidates must have a high level of English proficiency, corresponding to the minimum CEFR C1 level. At least 2 years of experience in the BPO or contact center environment. Preferably with experience in the Financial, Banking, or Fintech industry. Bachelors degree in any field. Prior experience in customer-facing roles (e.g., B2B, B2C, or contact centers) and handling multi-channel support (email, phone, chat). Strong problem-solving abilities with the capacity to handle complex and demanding cases. Willingness to transition between teams to support business needs effectively. Must be open to working rotational shifts, including weekends Contact for more details: 73861 78022 (Only whatsapp) shaik.shahanaaz@tdcx.com

**"Join Our International Voice Process Team!"** - Are you passionate about customer service? JobShop is hiring for international voice process roles! Assist customers from various countries, providing solutions and support. Enjoy competitive salaries and great benefits. Apply today! Call HR Kulsum On 7026022000 or 9964080000 or visit jobshop.ai to explore other open positions with us Job description Hiring Now: Technical Support Associate Microsoft Process Work Mode: Work from Office Shift: US Rotational Shifts Salary: 5 - 6 LPA Joiners: Immediate Joiners Preferred Job Description: We are hiring Technical Support Associates for a leading Microsoft Voice Support process. The role involves assisting international customers with troubleshooting issues related to Microsoft products, including O365 and related services. Eligibility Criteria: Freshers and experience can apply Minimum 1 year of experience in technical voice support Customer support experience with strong technical troubleshooting skills Excellent verbal communication skills Strong knowledge of Microsoft tools/products, especially Office 365 Willingness to work in US rotational shifts Immediate joiners only For More Details Call HR Kulsum On 7026022000 or 9964080000 or visit jobshop.ai to explore other open positions with us

Hello Job Seeker, Greeting From Shining Stars ITPL Job Title: Customer Care Executive Location: Lucknow Responsibilities : Provide resolution to the customers. Manage chat ensuring seamless connections and minimal disruptions Resolve queries and escalate when necessary Maintain confidentiality and adhere to company policies Requirements: Excellent communication and interpersonal skills Ability to work in a fast-paced environment Strong problem-solving skills Undergraduate/ Graduate both can apply Fresher and Experienced (minimum 6 months experience on papers) can apply. Ready to work in the rotational shifts ( Night shifts) 5 day working and 2 day rotational off what we offer: Opportunities for career growth and advancement Paid training Permanent Job Salary : 17kctc + 3000 Quaterly bonus Preferred Candidates; Should have excellent English communication, spoken, reading and writing without MTI (mother tongue influence) Should be tech savvy and smart Should be able to convince and retain customers, and ability to handle customers. Interested candidates can contact and share their CV in whatsapp at 9450957497,9580746603(HR Pooja) With Regards, HR Shrasti 9450957497

Providing complete information about the product to customer Solving all product or service related issues of the customers Preparing the Customer Service Guideline should have non voice exp Keeping a Record of the Customers Call @ Pallavi 9343632026