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5.0 - 10.0 years
2 - 6 Lacs
Chennai
Work from Office
1. Account Opening & Maintenance: Monitor the processes for account opening, account maintenance & account closure related formalities as per YBL process Handle customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc. Ensure adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.) Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required Maintain strict vigilance on the quality of forms and documentation provided Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals. 2. Transactions Related: Ensure all the counters are opened and staff is ready to service client’s atleast 15 minutes before the customer timings Ensure proper scrutiny of all transactional documents submitted by the customer vis--vis branch checklist to ensure all that all necessary documents are submitted by the customer Support the Business Managers/Business Heads/Financial control team in preparation of any audit related deliverables i.e. internal /external concerning a transaction executed for a corporate client. Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations Ensure strong monitoring of all transactions in the branch & maintain accurate / strong MIS for the branch. The same may be needed by the bank for overall management of branch processes & business planning Ensure frequent monitoring of all over-aged cases (deferrals, pending items, etc.) & appropriate escalation of the same in a timely & balanced manner to the senior management Ensure that knowledge, skills & capabilities are built across entire team of BSPs, so as to have internal backups to ensure that work is not hampered in by absenteeism or resignations 3. Service & Quality: Ensure that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to all customers. Ensure that adequate records & data pertaining to customer queries and complaints is maintained & analysed for achieving greater process efficiency Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence. Play a pro-active role in new products, processes or systems roll out impacting the clients Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction. Also collate their feedback & suggestions Ensuring collection of CSS forms on periodic basis and sent to NOC. Responsible for monthly “Branch Service Committee” meetings are held on 07th of each month Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards. 4. Audit & Compliance: Effectively Support & Handle Branch Audits by Internal, External, Concurrent, Statutory & RBI auditors Responsible for implementation of process, policies as per guidelines & audit rating of the branch Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective Attend to any audit findings and resolve them immediately; Ensuring DCFC checklist is checked thoroughly and signed off on daily basis Personally implement & conduct self-audits in the branch (e.g., weekly sweep audit, etc.) and any anomalies are brought to the notice of senior management along with mitigating steps initiated Responsible for sensitizing each BSD team member on adherence of process & policies 5. Others: Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office Define goals & performance parameters for the team & guide/coach them in achieving the same. Ensure that the team understands the goals of the bank, the branch and also of other colleagues in the branch Provide constructive feedback; identify training & development needs of the team & conduct training at frequent intervals to meet the training requirements Lead, motivate, coach & develop staff. Conduct cross functional trainings within & across teams there by creating effective back up with in the team; Ensure timely escalation of issues that is impacting business and possible solutions to address the concerns to the BSDL. Manage Local Vendors /agency relationships to ensure smooth execution of transaction Responsible for Branch upkeep & maintenance and control over the cost Support for conducting monthly CSR events at the branch. Must be thorough with banking processes, regulations & guidelines across retail products. Play an active role in new products, processes, systems roll out. Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets
Posted 4 weeks ago
5.0 - 10.0 years
2 - 6 Lacs
Chennai
Work from Office
Please enter job description
Posted 4 weeks ago
2.0 - 6.0 years
2 - 6 Lacs
Rajasthan
Work from Office
Key Responsibilities. Working on being familiar with the underwriting criteria of our partner banks, which include SBI, BOB, ICICI, Axis Bank, HDFC, etc. Screening the education loan applications, advising students on the documentation, and coordinating with bank staff for smooth processing of the education loan. Working on solving students' queries. Managing the process from eligibility to the sanctioning of the loan. About CompanyWeMakeScholars is a Hyderabad-based fintech startup specializing in education loans and scholarships. Established seven years ago, we collaborate closely with major banks and NBFCs in India, including SBI, Axis Bank, and ICICI Bank, to simplify the education loan application process for students and parents. While we do not directly provide loans, we ensure a seamless and hassle-free experience. As market leaders in the education finance segment, we currently partner with over 14 financial institutions, a number that continues to grow. Last year, we facilitated the disbursement of approximately 10,000 crore in student loans, and we anticipate even higher volumes this year.
Posted 4 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Telangana, Dundigal Gandimaisamma
Work from Office
Key Responsibilities. Work on being familiar with the underwriting criteria of our partner banks, which include SBI, BOB, ICICI, Axis Bank, HDFC, etc. Screen the education loan applications, advise students on the documentation, and coordinate with bank staff for smooth processing of the education loan. Work on solving student's queries. Manage the process starting from eligibility to the sanctioning of the loan. About CompanyWeMakeScholars is a Hyderabad-based fintech startup specializing in education loans and scholarships. Established seven years ago, we collaborate closely with major banks and NBFCs in India, including SBI, Axis Bank, and ICICI Bank, to simplify the education loan application process for students and parents. While we do not directly provide loans, we ensure a seamless and hassle-free experience. As market leaders in the education finance segment, we currently partner with over 14 financial institutions, a number that continues to grow. Last year, we facilitated the disbursement of approximately 10,000 crore in student loans, and we anticipate even higher volumes this year.
Posted 4 weeks ago
2.0 - 6.0 years
2 - 6 Lacs
Karnataka
Work from Office
Key Responsibilities. Working on being familiar with the underwriting criteria of our partner banks, which include SBI, BOB, ICICI, Axis Bank, HDFC, etc. Screening the education loan applications, advising students on the documentation, and coordinating with bank staff for smooth processing of the education loan. Working on solving students' queries. Managing the process from eligibility to the sanctioning of the loan. About CompanyWeMakeScholars is a Hyderabad-based fintech startup specializing in education loans and scholarships. Established seven years ago, we collaborate closely with major banks and NBFCs in India, including SBI, Axis Bank, and ICICI Bank, to simplify the education loan application process for students and parents. While we do not directly provide loans, we ensure a seamless and hassle-free experience. As market leaders in the education finance segment, we currently partner with over 14 financial institutions, a number that continues to grow. Last year, we facilitated the disbursement of approximately 10,000 crore in student loans, and we anticipate even higher volumes this year.
Posted 4 weeks ago
1.0 - 4.0 years
3 - 5 Lacs
Kowdipally, Telangana
Work from Office
Key Responsibilities. Work on being familiar with the underwriting criteria of our partner banks, which include SBI, BOB, ICICI, Axis Bank, HDFC, etc. Screen the education loan applications, advise students on the documentation, and coordinate with bank staff for smooth processing of the education loan. Work on solving student's queries. Manage the process starting from eligibility to the sanctioning of the loan. About CompanyWeMakeScholars is a Hyderabad-based fintech startup specializing in education loans and scholarships. Established seven years ago, we collaborate closely with major banks and NBFCs in India, including SBI, Axis Bank, and ICICI Bank, to simplify the education loan application process for students and parents. While we do not directly provide loans, we ensure a seamless and hassle-free experience. As market leaders in the education finance segment, we currently partner with over 14 financial institutions, a number that continues to grow. Last year, we facilitated the disbursement of approximately 10,000 crore in student loans, and we anticipate even higher volumes this year.
Posted 4 weeks ago
1.0 - 4.0 years
3 - 5 Lacs
Andhra Pradesh
Work from Office
Key Responsibilities. Work on being familiar with the underwriting criteria of our partner banks, which include SBI, BOB, ICICI, Axis Bank, HDFC, etc. Screen the education loan applications, advise students on the documentation, and coordinate with bank staff for smooth processing of the education loan. Work on solving student's queries. Manage the process starting from eligibility to the sanctioning of the loan. About CompanyWeMakeScholars is a Hyderabad-based fintech startup specializing in education loans and scholarships. Established seven years ago, we collaborate closely with major banks and NBFCs in India, including SBI, Axis Bank, and ICICI Bank, to simplify the education loan application process for students and parents. While we do not directly provide loans, we ensure a seamless and hassle-free experience. As market leaders in the education finance segment, we currently partner with over 14 financial institutions, a number that continues to grow. Last year, we facilitated the disbursement of approximately 10,000 crore in student loans, and we anticipate even higher volumes this year.
Posted 4 weeks ago
2.0 - 6.0 years
2 - 6 Lacs
Andhra Pradesh
Work from Office
Key Responsibilities. Working on being familiar with the underwriting criteria of our partner banks, which include SBI, BOB, ICICI, Axis Bank, HDFC, etc. Screening the education loan applications, advising students on the documentation, and coordinating with bank staff for smooth processing of the education loan. Working on solving students' queries. Managing the process from eligibility to the sanctioning of the loan. About CompanyWeMakeScholars is a Hyderabad-based fintech startup specializing in education loans and scholarships. Established seven years ago, we collaborate closely with major banks and NBFCs in India, including SBI, Axis Bank, and ICICI Bank, to simplify the education loan application process for students and parents. While we do not directly provide loans, we ensure a seamless and hassle-free experience. As market leaders in the education finance segment, we currently partner with over 14 financial institutions, a number that continues to grow. Last year, we facilitated the disbursement of approximately 10,000 crore in student loans, and we anticipate even higher volumes this year.
Posted 4 weeks ago
2.0 - 6.0 years
2 - 6 Lacs
Telangana
Work from Office
Key Responsibilities. Working on being familiar with the underwriting criteria of our partner banks, which include SBI, BOB, ICICI, Axis Bank, HDFC, etc. Screening the education loan applications, advising students on the documentation, and coordinating with bank staff for smooth processing of the education loan. Working on solving students' queries. Managing the process from eligibility to the sanctioning of the loan. About CompanyWeMakeScholars is a Hyderabad-based fintech startup specializing in education loans and scholarships. Established seven years ago, we collaborate closely with major banks and NBFCs in India, including SBI, Axis Bank, and ICICI Bank, to simplify the education loan application process for students and parents. While we do not directly provide loans, we ensure a seamless and hassle-free experience. As market leaders in the education finance segment, we currently partner with over 14 financial institutions, a number that continues to grow. Last year, we facilitated the disbursement of approximately 10,000 crore in student loans, and we anticipate even higher volumes this year.
Posted 4 weeks ago
1.0 - 4.0 years
3 - 5 Lacs
Telangana
Work from Office
Key Responsibilities. Work on being familiar with the underwriting criteria of our partner banks, which include SBI, BOB, ICICI, Axis Bank, HDFC, etc. Screen the education loan applications, advise students on the documentation, and coordinate with bank staff for smooth processing of the education loan. Work on solving student's queries. Manage the process starting from eligibility to the sanctioning of the loan. About CompanyWeMakeScholars is a Hyderabad-based fintech startup specializing in education loans and scholarships. Established seven years ago, we collaborate closely with major banks and NBFCs in India, including SBI, Axis Bank, and ICICI Bank, to simplify the education loan application process for students and parents. While we do not directly provide loans, we ensure a seamless and hassle-free experience. As market leaders in the education finance segment, we currently partner with over 14 financial institutions, a number that continues to grow. Last year, we facilitated the disbursement of approximately 10,000 crore in student loans, and we anticipate even higher volumes this year.
Posted 4 weeks ago
1.0 - 4.0 years
3 - 5 Lacs
Durg
Work from Office
Key Responsibilities. Work on being familiar with the underwriting criteria of our partner banks, which include SBI, BOB, ICICI, Axis Bank, HDFC, etc. Screen the education loan applications, advise students on the documentation, and coordinate with bank staff for smooth processing of the education loan. Work on solving student's queries. Manage the process starting from eligibility to the sanctioning of the loan. About CompanyWeMakeScholars is a Hyderabad-based fintech startup specializing in education loans and scholarships. Established seven years ago, we collaborate closely with major banks and NBFCs in India, including SBI, Axis Bank, and ICICI Bank, to simplify the education loan application process for students and parents. While we do not directly provide loans, we ensure a seamless and hassle-free experience. As market leaders in the education finance segment, we currently partner with over 14 financial institutions, a number that continues to grow. Last year, we facilitated the disbursement of approximately 10,000 crore in student loans, and we anticipate even higher volumes this year.
Posted 4 weeks ago
2.0 - 6.0 years
2 - 6 Lacs
Lucknow
Work from Office
Key Responsibilities. Working on being familiar with the underwriting criteria of our partner banks, which include SBI, BOB, ICICI, Axis Bank, HDFC, etc. Screening the education loan applications, advising students on the documentation, and coordinating with bank staff for smooth processing of the education loan. Working on solving students' queries. Managing the process from eligibility to the sanctioning of the loan. About CompanyWeMakeScholars is a Hyderabad-based fintech startup specializing in education loans and scholarships. Established seven years ago, we collaborate closely with major banks and NBFCs in India, including SBI, Axis Bank, and ICICI Bank, to simplify the education loan application process for students and parents. While we do not directly provide loans, we ensure a seamless and hassle-free experience. As market leaders in the education finance segment, we currently partner with over 14 financial institutions, a number that continues to grow. Last year, we facilitated the disbursement of approximately 10,000 crore in student loans, and we anticipate even higher volumes this year.
Posted 4 weeks ago
2.0 - 6.0 years
2 - 6 Lacs
Balanagar
Work from Office
Key Responsibilities. Working on being familiar with the underwriting criteria of our partner banks, which include SBI, BOB, ICICI, Axis Bank, HDFC, etc. Screening the education loan applications, advising students on the documentation, and coordinating with bank staff for smooth processing of the education loan. Working on solving students' queries. Managing the process from eligibility to the sanctioning of the loan. About CompanyWeMakeScholars is a Hyderabad-based fintech startup specializing in education loans and scholarships. Established seven years ago, we collaborate closely with major banks and NBFCs in India, including SBI, Axis Bank, and ICICI Bank, to simplify the education loan application process for students and parents. While we do not directly provide loans, we ensure a seamless and hassle-free experience. As market leaders in the education finance segment, we currently partner with over 14 financial institutions, a number that continues to grow. Last year, we facilitated the disbursement of approximately 10,000 crore in student loans, and we anticipate even higher volumes this year.
Posted 4 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Nalgonda
Work from Office
Key Responsibilities. Work on being familiar with the underwriting criteria of our partner banks, which include SBI, BOB, ICICI, Axis Bank, HDFC, etc. Screen the education loan applications, advise students on the documentation, and coordinate with bank staff for smooth processing of the education loan. Work on solving student's queries. Manage the process starting from eligibility to the sanctioning of the loan. About CompanyWeMakeScholars is a Hyderabad-based fintech startup specializing in education loans and scholarships. Established seven years ago, we collaborate closely with major banks and NBFCs in India, including SBI, Axis Bank, and ICICI Bank, to simplify the education loan application process for students and parents. While we do not directly provide loans, we ensure a seamless and hassle-free experience. As market leaders in the education finance segment, we currently partner with over 14 financial institutions, a number that continues to grow. Last year, we facilitated the disbursement of approximately 10,000 crore in student loans, and we anticipate even higher volumes this year.
Posted 4 weeks ago
1.0 - 4.0 years
3 - 5 Lacs
Balanagar
Work from Office
Key Responsibilities. Work on being familiar with the underwriting criteria of our partner banks, which include SBI, BOB, ICICI, Axis Bank, HDFC, etc. Screen the education loan applications, advise students on the documentation, and coordinate with bank staff for smooth processing of the education loan. Work on solving student's queries. Manage the process starting from eligibility to the sanctioning of the loan. About CompanyWeMakeScholars is a Hyderabad-based fintech startup specializing in education loans and scholarships. Established seven years ago, we collaborate closely with major banks and NBFCs in India, including SBI, Axis Bank, and ICICI Bank, to simplify the education loan application process for students and parents. While we do not directly provide loans, we ensure a seamless and hassle-free experience. As market leaders in the education finance segment, we currently partner with over 14 financial institutions, a number that continues to grow. Last year, we facilitated the disbursement of approximately 10,000 crore in student loans, and we anticipate even higher volumes this year.
Posted 4 weeks ago
1.0 - 4.0 years
3 - 5 Lacs
Uppal
Work from Office
Key Responsibilities. Work on being familiar with the underwriting criteria of our partner banks, which include SBI, BOB, ICICI, Axis Bank, HDFC, etc. Screen the education loan applications, advise students on the documentation, and coordinate with bank staff for smooth processing of the education loan. Work on solving student's queries. Manage the process starting from eligibility to the sanctioning of the loan. About CompanyWeMakeScholars is a Hyderabad-based fintech startup specializing in education loans and scholarships. Established seven years ago, we collaborate closely with major banks and NBFCs in India, including SBI, Axis Bank, and ICICI Bank, to simplify the education loan application process for students and parents. While we do not directly provide loans, we ensure a seamless and hassle-free experience. As market leaders in the education finance segment, we currently partner with over 14 financial institutions, a number that continues to grow. Last year, we facilitated the disbursement of approximately 10,000 crore in student loans, and we anticipate even higher volumes this year.
Posted 4 weeks ago
1.0 - 4.0 years
3 - 5 Lacs
Bidar
Work from Office
Key Responsibilities. Work on being familiar with the underwriting criteria of our partner banks, which include SBI, BOB, ICICI, Axis Bank, HDFC, etc. Screen the education loan applications, advise students on the documentation, and coordinate with bank staff for smooth processing of the education loan. Work on solving student's queries. Manage the process starting from eligibility to the sanctioning of the loan. About CompanyWeMakeScholars is a Hyderabad-based fintech startup specializing in education loans and scholarships. Established seven years ago, we collaborate closely with major banks and NBFCs in India, including SBI, Axis Bank, and ICICI Bank, to simplify the education loan application process for students and parents. While we do not directly provide loans, we ensure a seamless and hassle-free experience. As market leaders in the education finance segment, we currently partner with over 14 financial institutions, a number that continues to grow. Last year, we facilitated the disbursement of approximately 10,000 crore in student loans, and we anticipate even higher volumes this year.
Posted 4 weeks ago
1.0 - 4.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Key Responsibilities. Work on being familiar with the underwriting criteria of our partner banks, which include SBI, BOB, ICICI, Axis Bank, HDFC, etc. Screen the education loan applications, advise students on the documentation, and coordinate with bank staff for smooth processing of the education loan. Work on solving student's queries. Manage the process starting from eligibility to the sanctioning of the loan. About CompanyWeMakeScholars is a Hyderabad-based fintech startup specializing in education loans and scholarships. Established seven years ago, we collaborate closely with major banks and NBFCs in India, including SBI, Axis Bank, and ICICI Bank, to simplify the education loan application process for students and parents. While we do not directly provide loans, we ensure a seamless and hassle-free experience. As market leaders in the education finance segment, we currently partner with over 14 financial institutions, a number that continues to grow. Last year, we facilitated the disbursement of approximately 10,000 crore in student loans, and we anticipate even higher volumes this year.
Posted 4 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Bidar
Work from Office
Key Responsibilities. Work on being familiar with the underwriting criteria of our partner banks, which include SBI, BOB, ICICI, Axis Bank, HDFC, etc. Screen the education loan applications, advise students on the documentation, and coordinate with bank staff for smooth processing of the education loan. Work on solving student's queries. Manage the process starting from eligibility to the sanctioning of the loan. About CompanyWeMakeScholars is a Hyderabad-based fintech startup specializing in education loans and scholarships. Established seven years ago, we collaborate closely with major banks and NBFCs in India, including SBI, Axis Bank, and ICICI Bank, to simplify the education loan application process for students and parents. While we do not directly provide loans, we ensure a seamless and hassle-free experience. As market leaders in the education finance segment, we currently partner with over 14 financial institutions, a number that continues to grow. Last year, we facilitated the disbursement of approximately 10,000 crore in student loans, and we anticipate even higher volumes this year.
Posted 4 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Nilambur
Work from Office
Key Responsibilities. Work on being familiar with the underwriting criteria of our partner banks, which include SBI, BOB, ICICI, Axis Bank, HDFC, etc. Screen the education loan applications, advise students on the documentation, and coordinate with bank staff for smooth processing of the education loan. Work on solving student's queries. Manage the process starting from eligibility to the sanctioning of the loan. About CompanyWeMakeScholars is a Hyderabad-based fintech startup specializing in education loans and scholarships. Established seven years ago, we collaborate closely with major banks and NBFCs in India, including SBI, Axis Bank, and ICICI Bank, to simplify the education loan application process for students and parents. While we do not directly provide loans, we ensure a seamless and hassle-free experience. As market leaders in the education finance segment, we currently partner with over 14 financial institutions, a number that continues to grow. Last year, we facilitated the disbursement of approximately 10,000 crore in student loans, and we anticipate even higher volumes this year.
Posted 4 weeks ago
1.0 - 4.0 years
3 - 5 Lacs
Nilambur
Work from Office
Key Responsibilities. Work on being familiar with the underwriting criteria of our partner banks, which include SBI, BOB, ICICI, Axis Bank, HDFC, etc. Screen the education loan applications, advise students on the documentation, and coordinate with bank staff for smooth processing of the education loan. Work on solving student's queries. Manage the process starting from eligibility to the sanctioning of the loan. About CompanyWeMakeScholars is a Hyderabad-based fintech startup specializing in education loans and scholarships. Established seven years ago, we collaborate closely with major banks and NBFCs in India, including SBI, Axis Bank, and ICICI Bank, to simplify the education loan application process for students and parents. While we do not directly provide loans, we ensure a seamless and hassle-free experience. As market leaders in the education finance segment, we currently partner with over 14 financial institutions, a number that continues to grow. Last year, we facilitated the disbursement of approximately 10,000 crore in student loans, and we anticipate even higher volumes this year.
Posted 4 weeks ago
2.0 - 6.0 years
2 - 6 Lacs
Nagpur
Work from Office
Key Responsibilities. Working on being familiar with the underwriting criteria of our partner banks, which include SBI, BOB, ICICI, Axis Bank, HDFC, etc. Screening the education loan applications, advising students on the documentation, and coordinating with bank staff for smooth processing of the education loan. Working on solving students' queries. Managing the process from eligibility to the sanctioning of the loan. About CompanyWeMakeScholars is a Hyderabad-based fintech startup specializing in education loans and scholarships. Established seven years ago, we collaborate closely with major banks and NBFCs in India, including SBI, Axis Bank, and ICICI Bank, to simplify the education loan application process for students and parents. While we do not directly provide loans, we ensure a seamless and hassle-free experience. As market leaders in the education finance segment, we currently partner with over 14 financial institutions, a number that continues to grow. Last year, we facilitated the disbursement of approximately 10,000 crore in student loans, and we anticipate even higher volumes this year.
Posted 4 weeks ago
2.0 - 6.0 years
2 - 6 Lacs
Roha
Work from Office
Key Responsibilities. Working on being familiar with the underwriting criteria of our partner banks, which include SBI, BOB, ICICI, Axis Bank, HDFC, etc. Screening the education loan applications, advising students on the documentation, and coordinating with bank staff for smooth processing of the education loan. Working on solving students' queries. Managing the process from eligibility to the sanctioning of the loan. About CompanyWeMakeScholars is a Hyderabad-based fintech startup specializing in education loans and scholarships. Established seven years ago, we collaborate closely with major banks and NBFCs in India, including SBI, Axis Bank, and ICICI Bank, to simplify the education loan application process for students and parents. While we do not directly provide loans, we ensure a seamless and hassle-free experience. As market leaders in the education finance segment, we currently partner with over 14 financial institutions, a number that continues to grow. Last year, we facilitated the disbursement of approximately 10,000 crore in student loans, and we anticipate even higher volumes this year.
Posted 4 weeks ago
0.0 - 3.0 years
4 - 6 Lacs
Bangalore/Bengaluru
Work from Office
Greetings !!! We are hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: Shiva: +917996772782 Muskaan: 8884496984 Job Title: Customer Service Representative Banking (Early Morning Shift) Location: [Manyatha Techpark] Salary: 6 Lakhs Per Annum Shift Timing: Early Morning Employment Type: Full-Time About the Role: We are seeking a proactive and customer-focused Customer Service Representative to join our banking support team. This role is ideal for individuals with excellent communication skills, a strong service orientation, and a passion for resolving customer queries efficiently. The position involves handling inbound and outbound customer interactions, primarily via phone, email, or chat, in a fast-paced and regulated environment. Key Responsibilities: Handle customer inquiries related to banking products and services (accounts, transactions, cards, loans, etc.) via calls, emails, or chat. Provide accurate information, troubleshoot issues, and resolve complaints in a timely and professional manner. Adhere to compliance standards and maintain confidentiality of customer information. Escalate unresolved issues to appropriate departments and follow up to ensure resolution. Update customer records and maintain detailed logs of interactions. Meet or exceed service level targets such as response time, resolution rate, and customer satisfaction scores. Requirements: Bachelors degree in any discipline (Commerce/Finance preferred). 1-3 years of experience in customer service or support roles, preferably in the BFSI sector. Excellent verbal and written communication skills in English (additional regional language proficiency is a plus). Basic understanding of banking products and processes. Ability to work independently and handle high-pressure situations with professionalism. Willingness to work early morning shifts as per business requirements. What We Offer: Competitive salary package upto 6 LPA. Performance-based incentives. Extensive training and development programs. Opportunity to work with a leading name in the banking sector. Health insurance, paid leaves, and other employee benefits. Thanks and regards, Shiva
Posted 4 weeks ago
0.0 - 2.0 years
2 - 3 Lacs
Mumbai, Thane, Navi Mumbai
Work from Office
IMMEDIATE JOINING REQUIRED- CORPORATE BANKING EXECUTIVE We are seeking highly motivated and ambitious FRESHERS to join our team as Management Trainees for Corporate Banking Executive. The role involves intensive training, exposure to various aspects of the organization, and the potential to lead a team based on individual performance. Designation: We are hiring for the Corporate Banking Executive position. The trajectory of growth within the organization includes advancement into roles focused on Corporate Banking and Corporate Management, offering ample opportunities for professional development and career progression. FRESHERS can apply Location: MUMBAI ALL AREAS, KALYAN/DOMBIVLI JOB TIMING - 9:00 am to 5:00 pm WORKING DAYS - Monday to Saturday
Posted 4 weeks ago
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