AXA is hiring For Email & Chat Process || Pune || Walk-In Interviews

Role & responsibilities

Location : Pune

Shift : Rotational Shift

Designation : Analyst

• Seeking bright, articulate, detail-oriented candidates with a desire to help us exceed our customers expectations. Our Member Online team plays a critical role in delighting our customers through delivering timely, accurate, and professional service via email.
• Provide quality instructions or responses to be able to resolve the customer's issue.
• Develop strong customer relationships and will be responsible to resolve queries of the customers through e-mail within the assigned TAT of 4 hours.
• Manage and take ownership of the resolution process for all customer related issues.
• Maintain up to date knowledge of the process.
• Emphatic, courteous and always express a sincere desire to help.
• Professional Experience in healthcare insurance will be an added advantage.
• Work in rotational shifts - Monday to Sunday. Weekly off 2 days will be provided.

Job Qualifications

• Graduate / post-graduate degree.
• Typing Proficiency: 40-60 wpm.
• Effective reading and writing English communication skills - should be able to communicate professionally, use proper grammar, punctuation, and spelling in complete.
• Ability to communicate clearly, concisely, and effectively.
• Excellent communication, analytical, listening, and organizational skills.
• Must be able to adhere to schedule changes based on department and/or business.
• Must be an energetic self-starter with the ability to work both independently and within a team.
• Excellent time management skills, attention to detail and the ability to multitask.
• Competent in MS office and web browser environments.
• Ability to continually display positive attitude.
• Good interpersonal skills and strong client focus
• Ability to handle process escalations, identify issues and risks and propose resolution.
• Customer service experience via emails would be an advantage.

Language Skills

• English - speaking, reading, and writing.

Technical Competencies

• Good knowledge of MS Office applications, especially Word and Excel required.
• Ability to perform tasks on multiple computer applications.