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8.0 - 10.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Company Description Vinmart Group began its operations as a soft commodity trader in Tanzania in 1997. Through a pragmatic approach and deep market understanding, we have successfully expanded into various strategic sectors including mining, metal processing, manufacturing services, and real estate development. Today, we are a leading conglomerate, contributing significantly to the socio-economic development of the Democratic Republic of Congo while maintaining a strong global presence. Role Description This is a full-time, on-site role located in Pune for a Business Audit Manager. The Business Audit Manager will be responsible for overseeing financial audits, analyzing financial statements, and ensuring compliance with accounting standards. Daily tasks include conducting thorough audits, preparing audit reports, collaborating with various departments, and providing recommendations for improvements. The role will also involve evaluating financial data, implementing audit procedures, and ensuring adherence to regulatory requirements. We are looking for a highly experienced Senior Internal Auditor to lead and manage internal audit assignments across our diverse business verticals, including the metal industry, retail sector, and family-owned businesses. The ideal candidate will have an in-depth understanding of audit processes specific to these industries and possess strong stakeholder management skills. The role requires ensuring the timely and efficient execution of audits within allocated budgets. While based in Pune, the position involves frequent travel to our operations across Africa. Job Title: Manager Internal Auditor Location: Pune, India (with significant travel to Africa) Reports to: Head of Internal Audit Job Summary: Key Responsibilities: Audit Planning & Execution: Lead and manage internal audit assignments, including planning, execution, and reporting across metal, retail, and family businesses. Risk Assessment: Evaluate the effectiveness of risk management frameworks and internal control systems specific to the industries in scope, identifying high- risk areas and improvement opportunities. Stakeholder Management: effectively manage relationships with key stakeholders, including business leaders, department heads, and external parties, to ensure audit objectives align with organizational goals. Budget Management: Ensure all audit assignments are completed within the approved budget and timeframes, while maintaining high-quality standards. Compliance & Regulatory Oversight: Ensure audits are conducted in accordance with internal policies, industry regulations, and global standards, particularly in jurisdictions across Africa. Team Leadership & Mentoring: Provide guidance and mentorship to junior audit staff, fostering a culture of continuous improvement and professional development. Reporting & Follow-up: Prepare and present detailed audit reports with actionable recommendations. Ensure timely follow-up on audit findings and corrective action plans. Process Improvement: Drive process improvements, operational efficiencies, and best practices by identifying gaps in internal controls and suggesting enhancements. Travel: Travel to various operational sites in Africa for audit purposes, sometimes at short notice, and ensure on-ground audit execution aligns with corporate standards. Qualifications Mandatory - Professional certifications such as CIA, CA, CPA, CMA, or MBA Bachelor’s or Master’s degree in Accounting, Finance, Business, or a related field. Minimum of 8-10 years of experience in internal audit, with a significant portion in the metal, retail, or family business sectors. Preferred Skills: Industry Expertise: Strong knowledge of audit processes, risks, and regulatory requirements in the metal, retail, and family business industries. Stakeholder Management: Excellent interpersonal and communication skills, with the ability to manage and influence senior management and key stakeholders. Project & Budget Management: Demonstrated experience in managing audit projects within budget and deadlines. Problem-Solving: Strong analytical and problem-solving skills, with the ability to provide pragmatic solutions. Global Exposure: Experience with auditing in international environments, particularly in Africa, is a plus. Technology Proficiency: Familiarity with audit management software and data analytics tools. What We Offer: Opportunity to work in a dynamic and diverse environment with exposure to international operations. Competitive salary and benefits package. Professional development and growth opportunities within the organization. Travel opportunities to various countries in Africa, gaining unique insights into global operations.
Posted 1 day ago
3.0 - 6.0 years
2 - 11 Lacs
Delhi, India
On-site
Managing of Salary Accounts Portfolio : Handle defined portfolio across the EB Corporate for life cycle management & ensure EB book growth, funding penetration to monitor. Effectively follow the Beat Plan- CAT A & B corporate Corporate Engagement / Franchise Build business through thru micromarketing activities , Micro sites Improve Asset & Wealth Penetration - Meeting the defined targets month on month. Aggressively Cross sell& achieve the cross sell targets which have been set .Crossell should be a outcome of the Corporate Visits & Service Camps Be responsible for customer engagement, attrition, growth of new accounts and existing EB book. Work closely with the Service delivery teams to ensure excellent service to the Corporate. Liaison with all internal units to ensure SLA / TAT's is maintained. Review service gaps and process to meet customer expectation. Conduct service camps, customer interactive sessions and Customer satisfaction survey / On boarding survey (internal / external) Handle Complaint/Escalationprocess NIL escalations by the corporate/customer against the CPS portfolio manager s. Ensure on boarding activities for customers like deliverables tracking, account no. communication etc. Ensure the salary credit process is risk free as well as timely for your Corporate/Encourage Corporate to Use STB Handle salary rejects as per the prescribed process & turnaround Ensure that customers are encouraged to use alternative channels Ensure good audit ratings in all internal/external audits, Group Audits, BRR and QA audits. EnsureAudit awareness Handle Auditdeliverables Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank's Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Qualification Employee should be Graduate/Post Graduate with Team management experience Role Specific Technical Competencies Director, Business Development, Employee Banking] People leader role Sales Team management
Posted 1 day ago
0 years
0 Lacs
Gurugram, Haryana, India
On-site
Manager - Statutory Audit Qualification: UG - Any graduate PG - Chartered Accountant (Mandatory) Responsibilities Manage and supervise the execution of external audit engagements of various clients Should be able to manage large, medium scale multi-location assignments Aid in the identification of business development as well as help expand the client base by identifying and growing current client portfolio Ability to prioritize, works on multiple assignments, and manage ambiguity. Understanding of Firm's Quality and Risk Management procedures Lead and motivate a team of Managers, Assistant Managers, Executives and Audit Assistants and ensure that team delivers high quality work Assist with the career development of team members as well as work with other managers to help ensure the proper deployment of the audit staff Establish & maintain good working relationships with clients (adapt to changed work environment at different clients/ locations). Ability to meet challenging client requirements and provide exceptional service as well - Willingness and ability to travel Desired Skills & Expertise Must have strong knowledge of Indian accounting standards. Must have reasonable knowledge of IFRS Strong knowledge of Auditing Standards including clarified ISAs Well versed with statutory compliance under various laws such as income tax act, sales tax Experience in managing audit of listed entities Excellent communication skills including speaking and writing effectively in English Should have effective interpersonal, risk management, facilitation and presentation skills (ref:iimjobs.com)
Posted 1 day ago
1.0 years
0 Lacs
Goa, Goa
Remote
Additional Information Job Number 25120656 Job Category Finance & Accounting Location Le Meridien Goa Calangute, Aguada Siolim Road Calangute, Goa, Goa, India, 403516 Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Maintain accurate electronic spreadsheets for financial and accounting data. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones and emails using appropriate etiquette. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Posted 1 day ago
1.0 years
0 Lacs
Amritsar, Punjab
Remote
Additional Information Job Number 25120511 Job Category Finance & Accounting Location Four Points by Sheraton Amritsar Mall Road, Plot No 360 Mall Road, Amritsar, Punjab, India, 143001 Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures. Follow-up and resolve past due accounts and vendor invoices until payment in full is received or resolved. Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Posted 1 day ago
0.0 - 10.0 years
0 Lacs
Maharashtra
On-site
AB Housing Finance Limited Lead - Offsite Audit & Continuous Control Monitoring Location: 10thflr R-Tech Prk Goregaon E, Maharashtra Job Purpose: Purpose of this role is to develop and manage execution of the Strategy and Plan for Offsite Audits and Continuous Control Monitoring (CCM) covering all areas including credit, corporate functions, risk management and control functions, information systems, technology and security across lines of business, customer segments, products and channels to assess adequacy and effectiveness of risk management and controls, and adherence to internal policies and procedures as well as applicable laws and regulations, and provide continuous independent and objective assurance through use of advanced integrated auditing concepts and extensive use of technology and data analysis for achievement of the audit objectives KRA's Key Result Areas Supporting Actions Development of Audit Strategy and Plan Develop strategies for Offsite Audits and CCM for identification and assessment of various risks including Credit, Market, Liquidity, Regulatory, Information technology and security, Financial, Fraud and Operational risks arising from Credit, Information Systems and Technology, Corporate, Risk Management and Control functions across various lines of businesses/customer segments/products/channels, scale of operations and complexities of the business and current maturity level of controls Develop Offsite Audit and CCM plans based on risk assessment and regulatory framework covering all areas including credit, corporate functions, risk management and control functions, information systems, technology and security across lines of business, customer segments, products and channels; Ensure use of advanced integrated auditing concepts and extensive use of technology and data analysis for achievement of the audit objectives Develop processes for adequate and effective Offsite audit and CCM coverage of various risks including Credit, Market, Liquidity, Regulatory, Information technology and security, Financial, Fraud and Operational risks arising from Credit, Information Systems and Technology, Corporate, Risk Management and Control functions across various lines of businesses/customer segments/products/channels and in accordance with various applicable laws and regulations, regulatory circulars / guidelines across various regulators. Develop specialised audit team for execution of complex and specialised Offsite Audit and CCM reviews and checks covering all areas including credit, corporate functions, risk management and control functions, information systems, technology and security across lines of business, customer segments, products and channels Develop and drive strategies for efficiency in audit through use of technology [including Artificial Intelligence/ Machine Learning (AI/ML)] and establish continuous control monitoring framework Execution of Audit Strategy and Plan Conduct Offsite Audit and CCM checks covering all areas including credit, corporate functions, risk management and control functions, information systems, technology and security across lines of business, customer segments, products and channels in accordance with the Policies, Procedures, Legal and Regulatory requirements, Internal Audit Standards, and leading best practices Effective management and execution of the Offsite Audit and CCM plan for proactive identification and remediation of significant control issues Timely completion of Offsite Audit and CCM plan along with quality of audit; and Meet with all audit documentation and reporting requirements as per audit policy and procedures and leading best practices Design the infrastructure and develop the framework for audit data mart Develop and catalogue scripts/algorithms used for conducting data-based tests as part of Offsite audit and CCM across the group and respective units Develop strategies for timely generation of offsite audit and CCM reports for conducting data-based tests of controls Develop project plan and monitor the implementation of the key initiatives for use of technology (AI/ML) and continuous monitoring framework in audit Continuous Monitoring Implement a continuous monitoring process for ongoing assessment of all key risks and control areas across Credit, Information Systems and Technology, Corporate, Risk Management and Control functions across various lines of businesses/customer segments/products/channels to identify opportunities for Offsite Audit and CCM; Identify and develop automated tests for monitoring effectiveness of controls on an ongoing basis to ensure timely identification and resolution of significant control issues. Communication and Stakeholder Engagement Effective communication and reporting to various stakeholders including regulators, board committee and senior management Active and Proactive Engagement with the Internal audit leaders and auditors as well as Business and Functional leaders across lines of business/customer segment/product/channel on developing and enhancing the maturity level of the controls through Offsite Audit and CCM based on the leading practices People Management Develop specialised audit team for execution of complex and specialised Offsite Audit and CCM reviews and checks Keep abreast of the emerging technology and trends for use of technology in audit; Drive the audit initiatives for use of Artificial Intelligence / Machine Learning (AI/ML) Develop methodology for assessment and conducting trainings for building techno functional capabilities within the audit function; Drive the certification and training programs related to data science, data analytics, data visualization, AI/ML, emerging technologies, emerging risks Develop, nurture and grow talent through effective employee engagement and management Continuous development of self and the team through regular learning and sharing of knowledge / best practices. Minimum Experience Level 7 - 10 years Job Qualifications Chartered Accountant
Posted 1 day ago
5.0 - 9.0 years
0 Lacs
maharashtra
On-site
The Business Controller (Reporting / FP&A) based in Mumbai within the Oil and Gas / Engineering industry is a pivotal role responsible for overseeing financial reporting, analysis, budgeting, and forecasting. Your duties will include ensuring accurate and timely financial insights for decision-making, supporting financial planning, and leading strategic finance projects. Additionally, you will manage reporting processes, financial system implementations, and collaborate closely with cross-functional teams. Your key responsibilities will revolve around Financial Reporting & Analysis, where you will prepare and present essential financial reports for management, develop financial and operational performance reports, oversee accounts receivable and work-in-progress aging analysis, conduct monthly financial analysis and reporting, maintain and review accrued expense details, update long-term financial performance trends, prepare financial and operational job reports, compile and analyze specific financial and cost reports, lead budget and forecast preparation, participate in financial and business review meetings, conduct monthly performance reviews, perform cash flow analysis and liquidity planning, and handle ad hoc financial projects and reporting as needed. Moreover, you will be involved in Strategic & Project Management, overseeing financial system implementation and management, managing capital expenditure approval processes, and supporting various ad hoc strategic initiatives and financial projects. The ideal candidate for this role should possess a Bachelor's or Master's degree in Finance, Accounting, or a related field, along with experience in auditing, financial planning, analysis, and reporting. Proficiency in financial systems and reporting tools, strong analytical skills, excellent communication and presentation abilities, a knack for interpreting financial data, adeptness at managing multiple tasks and meeting deadlines, leadership experience with the capability to collaborate across departments are essential qualifications and skills. Preferred experience includes previous roles in business controlling, knowledge of financial consolidation and reporting tools, as well as experience in financial governance and approval processes. This role offers an exciting opportunity for a financial leader who excels in a dynamic environment and is dedicated to fostering financial excellence and operational efficiency.,
Posted 1 day ago
3.0 - 7.0 years
0 Lacs
haryana
On-site
The Quality Analyst role, based in Gurgaon with work from office arrangement, involves managing day to day operations related to quality, audit, process control, and improvement. Responsibilities include auditing calls of US representatives to gather crucial data for strategic decision-making, assigning calls to teams considering centers, agents, and call volume ratios, tracking productivity, AHT, and center balance daily, as well as updating and maintaining processes. The role also involves auditing new trainees, providing feedback, offering floor support, conducting OJT, and participating in fortnightly calls with business partners to address process-related queries. Maintaining a query tracker for process-related inquiries and engaging with clients for resolution is also a key responsibility. The ideal candidate should have at least 3 years of experience in a BPO QA role, hold a graduate degree in any stream, and possess a solid understanding of quality aspects and quality functions.,
Posted 1 day ago
5.0 - 15.0 years
0 Lacs
navi mumbai, maharashtra
On-site
The position available is for an Assistant Manager in Administration. The ideal candidate should hold a graduate degree along with an MBA qualification. A minimum of 5 to 15 years of experience is required, with a preference for individuals with experience in a hospital setting. Responsibilities include: - Overseeing the operations related to linen management - Coordinating ambulance services - Managing vendor invoices, conducting audits, and maintaining documentation - Keeping track of all necessary licenses - Coordinating both internal and external audits - Managing data effectively - Supervising the nursing and doctor's hostel - Implementing Hospital Standard Operating Procedures (SPO's) This is a full-time, permanent position with benefits such as health insurance and the option to work from home. Proficiency in Hindi and English is preferred for this role. The work location is on-site.,
Posted 1 day ago
4.0 - 6.0 years
0 Lacs
Gurgaon, Haryana, India
On-site
Description The primary objective of the SLP Specialist is to provide security services, investigation and asset protection in designated area of responsibility, assist in mitigating shipment loss, and maintain customer satisfaction in accordance with India Security and Loss Prevention guidelines and policies. The role is cross-functional and requires collaboration and influencing ability with stakeholders from business and operation functions. SLP Specialist's day-to-day activities involve planning, organizing, coordinating, implementing and executing process and procedures laid down by the organization and the SLP function. SLP specialist will carry out the investigation, data analysis to identify the defect and take the corrective actions. Identify the potential pilferage opportunities and organized fraud and work closely with the concerned stakeholders to mitigate the causes of losses. Optimum utilization of the resources to ensure and maintain high quality and timely support to Business teams. Conduct risk assessment and process audit for the respective sites and work in accordance with the security policies and guidelines. Key job responsibilities Security and LP Operation. Implementation of Loss Prevention procedures and practices in Amazon sites. Audits and Compliance Conducting the SLP audits & implement the SOPs Preparation of Documents for Internal & External Audits Surprise Check and reports Process Improvement & Loss Prevention Program Process Review, Gap analysis & Necessary Improvements Weekly, Monthly and Quarterly Assessment Loss Prevention Reporting feed backs from Internal and External Stakeholders Loss Prevention Analysis and Investigation Weekly loss trend analysis, Identifying the defeats and work of the loss input reduction Conduct Investigation by working closely with RCX and ATS/OPS team and support functions in SLP related areas. Delivering and meeting weekly Investigation targets and shrink target. About The Team The Loss Prevention (LP) team is responsible for leading the effort to efficiently and effectively provide security services and asset (lives, buildings, equipment, inventory, data, and intellectual property) protection in a designated area of responsibility. Amazon's LP and shrink reduction efforts are supported by the Global Security Operations (GSO) team through the creation of an overall global strategy designed to optimize resources and leverage technology to mitigate product loss and maintain customer satisfaction. Basic Qualifications University degree level or equivalent degree. A minimum of 4-6 years in Security and Loss prevention role, law enforcement or security-related profession. Extensive and up to date knowledge of Shrink management and Data Analysis. Experience in managing or coordinating security investigations of complex nature. Knowledge of information security processes and systems. Experience in security auditing Preferred Qualifications Loss Prevention Experience Investigation/Security related Certifications. Emergency Response / Crisis Management Training & Development. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ATSPL - Haryana Job ID: A3041414
Posted 1 day ago
0.0 - 3.0 years
0 Lacs
kochi, kerala
On-site
As a CA Articled Assistant at Kaushik & Dennis Chartered, you will be part of a dynamic team of young Chartered Accountants with extensive experience in taxation, auditing & assurance, and advisory services. This full-time on-site role, based in Kochi, offers candidates the opportunity to pursue 2 years / 3 years mandatory Articleship training under CA. The ideal candidate for this role should be based in Kochi or willing to relocate to Kochi. You will have the chance to gain all-round exposure in areas such as Audit, Taxation (Domestic and International), GST, Company Law, and all regulatory compliances for Corporate clients. Under the guidance of a Senior Chartered Accountant, you will receive extensive training to enhance your skills and knowledge in the field. Join us at Kaushik & Dennis Chartered and take the next step in your career as a CA Articled Assistant.,
Posted 1 day ago
5.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Location: Navi Mumbai Type: Permanent Experience: 5+ Years Role Level: Specialist 🛡️ Role Summary We are hiring a CyberSecurity Specialist with a strong background in Identity Governance to manage user identities, enforce security standards, and maintain regulatory compliance. The ideal candidate will have experience in IAM processes, auditing, access provisioning, and integrating identity data across applications. 🛠️ Key Responsibilities Manage user identities and access rights across the enterprise. Conduct access reviews, audits, and risk analysis to ensure compliance. Develop and enforce policies for identity governance and access control. Manage identity directory services and IAM systems. Oversee provisioning and deprovisioning of user access. Identify and resolve issues related to misaligned or unmanaged access. Integrate applications to ensure accurate user access data collection and reporting. Support and enforce security best practices throughout the SDLC (Software Development Life Cycle). Ensure compliance with internal controls and external regulations. Collaborate with internal teams to enhance IAM maturity and reduce risk exposure. ✅ Required Skills Strong expertise in Identity Governance frameworks and solutions. Experience with access audits, reviews, and policy enforcement. Solid understanding of IAM technologies and directory services. Knowledge of risk and compliance standards and security regulations. Familiarity with SDLC and security integration across application lifecycles. Excellent analytical and problem-solving skills. Strong interpersonal and communication abilities. 🎓 Preferred Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field. Industry certifications (e.g., CISM, CISA, CISSP, or related IAM certifications) are a plus. Experience working in regulated industries (BFSI, healthcare, etc.) preferred.
Posted 1 day ago
5.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Location: Navi Mumbai Type: Permanent Experience: 5+ Years Role Level: Specialist 🛡️ Role Summary We are hiring a CyberSecurity Specialist with a strong background in Identity Governance to manage user identities, enforce security standards, and maintain regulatory compliance. The ideal candidate will have experience in IAM processes, auditing, access provisioning, and integrating identity data across applications. 🛠️ Key Responsibilities Manage user identities and access rights across the enterprise. Conduct access reviews, audits, and risk analysis to ensure compliance. Develop and enforce policies for identity governance and access control. Manage identity directory services and IAM systems. Oversee provisioning and deprovisioning of user access. Identify and resolve issues related to misaligned or unmanaged access. Integrate applications to ensure accurate user access data collection and reporting. Support and enforce security best practices throughout the SDLC (Software Development Life Cycle). Ensure compliance with internal controls and external regulations. Collaborate with internal teams to enhance IAM maturity and reduce risk exposure. ✅ Required Skills Strong expertise in Identity Governance frameworks and solutions. Experience with access audits, reviews, and policy enforcement. Solid understanding of IAM technologies and directory services. Knowledge of risk and compliance standards and security regulations. Familiarity with SDLC and security integration across application lifecycles. Excellent analytical and problem-solving skills. Strong interpersonal and communication abilities. 🎓 Preferred Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field. Industry certifications (e.g., CISM, CISA, CISSP, or related IAM certifications) are a plus. Experience working in regulated industries (BFSI, healthcare, etc.) preferred.
Posted 1 day ago
5.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Location: Navi Mumbai Type: Permanent Experience: 5+ Years Role Level: Specialist 🛡️ Role Summary We are hiring a CyberSecurity Specialist with a strong background in Identity Governance to manage user identities, enforce security standards, and maintain regulatory compliance. The ideal candidate will have experience in IAM processes, auditing, access provisioning, and integrating identity data across applications. 🛠️ Key Responsibilities Manage user identities and access rights across the enterprise. Conduct access reviews, audits, and risk analysis to ensure compliance. Develop and enforce policies for identity governance and access control. Manage identity directory services and IAM systems. Oversee provisioning and deprovisioning of user access. Identify and resolve issues related to misaligned or unmanaged access. Integrate applications to ensure accurate user access data collection and reporting. Support and enforce security best practices throughout the SDLC (Software Development Life Cycle). Ensure compliance with internal controls and external regulations. Collaborate with internal teams to enhance IAM maturity and reduce risk exposure. ✅ Required Skills Strong expertise in Identity Governance frameworks and solutions. Experience with access audits, reviews, and policy enforcement. Solid understanding of IAM technologies and directory services. Knowledge of risk and compliance standards and security regulations. Familiarity with SDLC and security integration across application lifecycles. Excellent analytical and problem-solving skills. Strong interpersonal and communication abilities. 🎓 Preferred Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field. Industry certifications (e.g., CISM, CISA, CISSP, or related IAM certifications) are a plus. Experience working in regulated industries (BFSI, healthcare, etc.) preferred.
Posted 1 day ago
5.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Location: Navi Mumbai Type: Permanent Experience: 5+ Years Role Level: Specialist 🛡️ Role Summary We are hiring a CyberSecurity Specialist with a strong background in Identity Governance to manage user identities, enforce security standards, and maintain regulatory compliance. The ideal candidate will have experience in IAM processes, auditing, access provisioning, and integrating identity data across applications. 🛠️ Key Responsibilities Manage user identities and access rights across the enterprise. Conduct access reviews, audits, and risk analysis to ensure compliance. Develop and enforce policies for identity governance and access control. Manage identity directory services and IAM systems. Oversee provisioning and deprovisioning of user access. Identify and resolve issues related to misaligned or unmanaged access. Integrate applications to ensure accurate user access data collection and reporting. Support and enforce security best practices throughout the SDLC (Software Development Life Cycle). Ensure compliance with internal controls and external regulations. Collaborate with internal teams to enhance IAM maturity and reduce risk exposure. ✅ Required Skills Strong expertise in Identity Governance frameworks and solutions. Experience with access audits, reviews, and policy enforcement. Solid understanding of IAM technologies and directory services. Knowledge of risk and compliance standards and security regulations. Familiarity with SDLC and security integration across application lifecycles. Excellent analytical and problem-solving skills. Strong interpersonal and communication abilities. 🎓 Preferred Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field. Industry certifications (e.g., CISM, CISA, CISSP, or related IAM certifications) are a plus. Experience working in regulated industries (BFSI, healthcare, etc.) preferred.
Posted 1 day ago
5.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Location: Navi Mumbai Type: Permanent Experience: 5+ Years Role Level: Specialist 🛡️ Role Summary We are hiring a CyberSecurity Specialist with a strong background in Identity Governance to manage user identities, enforce security standards, and maintain regulatory compliance. The ideal candidate will have experience in IAM processes, auditing, access provisioning, and integrating identity data across applications. 🛠️ Key Responsibilities Manage user identities and access rights across the enterprise. Conduct access reviews, audits, and risk analysis to ensure compliance. Develop and enforce policies for identity governance and access control. Manage identity directory services and IAM systems. Oversee provisioning and deprovisioning of user access. Identify and resolve issues related to misaligned or unmanaged access. Integrate applications to ensure accurate user access data collection and reporting. Support and enforce security best practices throughout the SDLC (Software Development Life Cycle). Ensure compliance with internal controls and external regulations. Collaborate with internal teams to enhance IAM maturity and reduce risk exposure. ✅ Required Skills Strong expertise in Identity Governance frameworks and solutions. Experience with access audits, reviews, and policy enforcement. Solid understanding of IAM technologies and directory services. Knowledge of risk and compliance standards and security regulations. Familiarity with SDLC and security integration across application lifecycles. Excellent analytical and problem-solving skills. Strong interpersonal and communication abilities. 🎓 Preferred Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field. Industry certifications (e.g., CISM, CISA, CISSP, or related IAM certifications) are a plus. Experience working in regulated industries (BFSI, healthcare, etc.) preferred.
Posted 1 day ago
5.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Location: Navi Mumbai Type: Permanent Experience: 5+ Years Role Level: Specialist 🛡️ Role Summary We are hiring a CyberSecurity Specialist with a strong background in Identity Governance to manage user identities, enforce security standards, and maintain regulatory compliance. The ideal candidate will have experience in IAM processes, auditing, access provisioning, and integrating identity data across applications. 🛠️ Key Responsibilities Manage user identities and access rights across the enterprise. Conduct access reviews, audits, and risk analysis to ensure compliance. Develop and enforce policies for identity governance and access control. Manage identity directory services and IAM systems. Oversee provisioning and deprovisioning of user access. Identify and resolve issues related to misaligned or unmanaged access. Integrate applications to ensure accurate user access data collection and reporting. Support and enforce security best practices throughout the SDLC (Software Development Life Cycle). Ensure compliance with internal controls and external regulations. Collaborate with internal teams to enhance IAM maturity and reduce risk exposure. ✅ Required Skills Strong expertise in Identity Governance frameworks and solutions. Experience with access audits, reviews, and policy enforcement. Solid understanding of IAM technologies and directory services. Knowledge of risk and compliance standards and security regulations. Familiarity with SDLC and security integration across application lifecycles. Excellent analytical and problem-solving skills. Strong interpersonal and communication abilities. 🎓 Preferred Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field. Industry certifications (e.g., CISM, CISA, CISSP, or related IAM certifications) are a plus. Experience working in regulated industries (BFSI, healthcare, etc.) preferred.
Posted 1 day ago
5.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Location: Navi Mumbai Type: Permanent Experience: 5+ Years Role Level: Specialist 🛡️ Role Summary We are hiring a CyberSecurity Specialist with a strong background in Identity Governance to manage user identities, enforce security standards, and maintain regulatory compliance. The ideal candidate will have experience in IAM processes, auditing, access provisioning, and integrating identity data across applications. 🛠️ Key Responsibilities Manage user identities and access rights across the enterprise. Conduct access reviews, audits, and risk analysis to ensure compliance. Develop and enforce policies for identity governance and access control. Manage identity directory services and IAM systems. Oversee provisioning and deprovisioning of user access. Identify and resolve issues related to misaligned or unmanaged access. Integrate applications to ensure accurate user access data collection and reporting. Support and enforce security best practices throughout the SDLC (Software Development Life Cycle). Ensure compliance with internal controls and external regulations. Collaborate with internal teams to enhance IAM maturity and reduce risk exposure. ✅ Required Skills Strong expertise in Identity Governance frameworks and solutions. Experience with access audits, reviews, and policy enforcement. Solid understanding of IAM technologies and directory services. Knowledge of risk and compliance standards and security regulations. Familiarity with SDLC and security integration across application lifecycles. Excellent analytical and problem-solving skills. Strong interpersonal and communication abilities. 🎓 Preferred Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field. Industry certifications (e.g., CISM, CISA, CISSP, or related IAM certifications) are a plus. Experience working in regulated industries (BFSI, healthcare, etc.) preferred.
Posted 1 day ago
5.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Location: Navi Mumbai Type: Permanent Experience: 5+ Years Role Level: Specialist 🛡️ Role Summary We are hiring a CyberSecurity Specialist with a strong background in Identity Governance to manage user identities, enforce security standards, and maintain regulatory compliance. The ideal candidate will have experience in IAM processes, auditing, access provisioning, and integrating identity data across applications. 🛠️ Key Responsibilities Manage user identities and access rights across the enterprise. Conduct access reviews, audits, and risk analysis to ensure compliance. Develop and enforce policies for identity governance and access control. Manage identity directory services and IAM systems. Oversee provisioning and deprovisioning of user access. Identify and resolve issues related to misaligned or unmanaged access. Integrate applications to ensure accurate user access data collection and reporting. Support and enforce security best practices throughout the SDLC (Software Development Life Cycle). Ensure compliance with internal controls and external regulations. Collaborate with internal teams to enhance IAM maturity and reduce risk exposure. ✅ Required Skills Strong expertise in Identity Governance frameworks and solutions. Experience with access audits, reviews, and policy enforcement. Solid understanding of IAM technologies and directory services. Knowledge of risk and compliance standards and security regulations. Familiarity with SDLC and security integration across application lifecycles. Excellent analytical and problem-solving skills. Strong interpersonal and communication abilities. 🎓 Preferred Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field. Industry certifications (e.g., CISM, CISA, CISSP, or related IAM certifications) are a plus. Experience working in regulated industries (BFSI, healthcare, etc.) preferred.
Posted 1 day ago
5.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Location: Navi Mumbai Type: Permanent Experience: 5+ Years Role Level: Specialist 🛡️ Role Summary We are hiring a CyberSecurity Specialist with a strong background in Identity Governance to manage user identities, enforce security standards, and maintain regulatory compliance. The ideal candidate will have experience in IAM processes, auditing, access provisioning, and integrating identity data across applications. 🛠️ Key Responsibilities Manage user identities and access rights across the enterprise. Conduct access reviews, audits, and risk analysis to ensure compliance. Develop and enforce policies for identity governance and access control. Manage identity directory services and IAM systems. Oversee provisioning and deprovisioning of user access. Identify and resolve issues related to misaligned or unmanaged access. Integrate applications to ensure accurate user access data collection and reporting. Support and enforce security best practices throughout the SDLC (Software Development Life Cycle). Ensure compliance with internal controls and external regulations. Collaborate with internal teams to enhance IAM maturity and reduce risk exposure. ✅ Required Skills Strong expertise in Identity Governance frameworks and solutions. Experience with access audits, reviews, and policy enforcement. Solid understanding of IAM technologies and directory services. Knowledge of risk and compliance standards and security regulations. Familiarity with SDLC and security integration across application lifecycles. Excellent analytical and problem-solving skills. Strong interpersonal and communication abilities. 🎓 Preferred Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field. Industry certifications (e.g., CISM, CISA, CISSP, or related IAM certifications) are a plus. Experience working in regulated industries (BFSI, healthcare, etc.) preferred.
Posted 1 day ago
5.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Location: Navi Mumbai Type: Permanent Experience: 5+ Years Role Level: Specialist 🛡️ Role Summary We are hiring a CyberSecurity Specialist with a strong background in Identity Governance to manage user identities, enforce security standards, and maintain regulatory compliance. The ideal candidate will have experience in IAM processes, auditing, access provisioning, and integrating identity data across applications. 🛠️ Key Responsibilities Manage user identities and access rights across the enterprise. Conduct access reviews, audits, and risk analysis to ensure compliance. Develop and enforce policies for identity governance and access control. Manage identity directory services and IAM systems. Oversee provisioning and deprovisioning of user access. Identify and resolve issues related to misaligned or unmanaged access. Integrate applications to ensure accurate user access data collection and reporting. Support and enforce security best practices throughout the SDLC (Software Development Life Cycle). Ensure compliance with internal controls and external regulations. Collaborate with internal teams to enhance IAM maturity and reduce risk exposure. ✅ Required Skills Strong expertise in Identity Governance frameworks and solutions. Experience with access audits, reviews, and policy enforcement. Solid understanding of IAM technologies and directory services. Knowledge of risk and compliance standards and security regulations. Familiarity with SDLC and security integration across application lifecycles. Excellent analytical and problem-solving skills. Strong interpersonal and communication abilities. 🎓 Preferred Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field. Industry certifications (e.g., CISM, CISA, CISSP, or related IAM certifications) are a plus. Experience working in regulated industries (BFSI, healthcare, etc.) preferred.
Posted 1 day ago
5.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
Location: Navi Mumbai Type: Permanent Experience: 5+ Years Role Level: Specialist 🛡️ Role Summary We are hiring a CyberSecurity Specialist with a strong background in Identity Governance to manage user identities, enforce security standards, and maintain regulatory compliance. The ideal candidate will have experience in IAM processes, auditing, access provisioning, and integrating identity data across applications. 🛠️ Key Responsibilities Manage user identities and access rights across the enterprise. Conduct access reviews, audits, and risk analysis to ensure compliance. Develop and enforce policies for identity governance and access control. Manage identity directory services and IAM systems. Oversee provisioning and deprovisioning of user access. Identify and resolve issues related to misaligned or unmanaged access. Integrate applications to ensure accurate user access data collection and reporting. Support and enforce security best practices throughout the SDLC (Software Development Life Cycle). Ensure compliance with internal controls and external regulations. Collaborate with internal teams to enhance IAM maturity and reduce risk exposure. ✅ Required Skills Strong expertise in Identity Governance frameworks and solutions. Experience with access audits, reviews, and policy enforcement. Solid understanding of IAM technologies and directory services. Knowledge of risk and compliance standards and security regulations. Familiarity with SDLC and security integration across application lifecycles. Excellent analytical and problem-solving skills. Strong interpersonal and communication abilities. 🎓 Preferred Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field. Industry certifications (e.g., CISM, CISA, CISSP, or related IAM certifications) are a plus. Experience working in regulated industries (BFSI, healthcare, etc.) preferred.
Posted 1 day ago
0 years
0 Lacs
Surat, Gujarat, India
On-site
Company Description Shah Publicity - India is a marketing and advertising company based in Surat, Gujarat. We are located opposite the Railway Reservation Office at Athwagate Circle. Shah Publicity is dedicated to providing innovative and effective marketing solutions to a diverse range of clients. Our team is committed to driving impactful campaigns that help businesses reach their full potential. Role Description This is a full-time, on-site role for a Junior Accountant located in Surat. The Junior Accountant will be responsible for managing day-to-day financial transactions, preparing financial statements, reconciling accounts, and assisting with audits. Other tasks may include managing accounts payable and receivable, maintaining financial records, and supporting month-end and year-end close processes. Qualifications Knowledge of financial accounting and reporting standards Proficiency in accounting software and Microsoft Office, especially Excel Strong analytical and problem-solving skills Attention to detail and high level of accuracy Excellent written and verbal communication skills Ability to manage time effectively and meet deadlines Experience with auditing processes is a plus Bachelor's degree in Accounting, Finance, or a related field
Posted 1 day ago
5.0 - 8.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? Content Moderation: Understanding of content moderation guidelines and policies specific to the platform or industry. Familiarity with various types of online content, including text, images, videos, and audio. Policy Interpretation: Ability to interpret and apply content moderation policies consistently and accurately. Communication Skills: Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions. Quality Assurance: Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in Ms. Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills to create reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, manage coaching logs. * Cultural Sensitivity and Resilience: Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Data Analysis: Basic data analysis skills to identify trends, patterns, and areas of improvement, using MS Excel or Google sheets. Capability to assess the potential risks associated with various types of content via data analysis Attention to Detail: Keen eye for identifying inappropriate, offensive, or harmful content. * Decision Making: Skill in making well-informed and consistent content approval or rejection decisions. Roles and Responsibilities: * Assess the quality of analysts on the project * Meet volume and quality targets for all quality assurance audits * Develop and maintain knowledge of client and their business needs processes * Develop and maintain an understanding of client Service Level Agreements and department s key performance requirements * Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the job and classroom trainings * Participate in Process Calibration sessions with Clients and Cros Vendor * Take accountability for effectively handling escalations * Identify root causes for business related issues and recommend solutions to improve overall client satisfaction * Assist with monitoring and tracking incidents to ensure timely resolution * Deliver individual and group feedback, provide coaching sesions, motivating, and encouraging analysts to improve performance. * Responsible for Quality Audits ensuring service meets the Client and Org Goals and standards of quality. * Need to enforce the defined policy guidelines for al workflows assigned under Content Moderation scope. * Need to ensure timely Quality insights are shared to drive proces improvements * Should ensure timely feedback and individual performance development is tracked and reported * Should work with core Operations Team and drive over all quality standards defined as per the process, Any Graduation
Posted 1 day ago
7.0 - 11.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Skill required: Trust & Safety - Quality Management Designation: Quality Auditing Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? Content Moderation: Understanding of content moderation guidelines and policies specific to the platform or industry. Familiarity with various types of online content, including text, images, videos, and audio. Policy Interpretation: Ability to interpret and apply content moderation policies consistently and accurately. Communication Skills: Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions. Quality Assurance: Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in Ms. Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills to create reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, manage coaching logs. * Cultural Sensitivity and Resilience: Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Data Analysis: Basic data analysis skills to identify trends, patterns, and areas of improvement, using MS Excel or Google sheets. Capability to assess the potential risks associated with various types of content via data analysis Attention to Detail: Keen eye for identifying inappropriate, offensive, or harmful content. * Decision Making: Skill in making well-informed and consistent content approval or rejection decisions. Roles and Responsibilities: * Assess the quality of analysts on the project * Meet volume and quality targets for all quality assurance audits * Develop and maintain knowledge of client and their business needs processes * Develop and maintain an understanding of client Service Level Agreements and department s key performance requirements * Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the job and classroom trainings * Participate in Process Calibration sessions with Clients and Cros Vendor * Take accountability for effectively handling escalations * Identify root causes for business related issues and recommend solutions to improve overall client satisfaction * Assist with monitoring and tracking incidents to ensure timely resolution * Deliver individual and group feedback, provide coaching sesions, motivating, and encouraging analysts to improve performance. * Responsible for Quality Audits ensuring service meets the Client and Org Goals and standards of quality. * Need to enforce the defined policy guidelines for al workflows assigned under Content Moderation scope. * Need to ensure timely Quality insights are shared to drive proces improvements * Should ensure timely feedback and individual performance development is tracked and reported * Should work with core Operations Team and drive over all quality standards defined as per the process
Posted 1 day ago
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