Associate

Job Description

UK Insurance International Blended Process Shifts -As per UK Timelin Location - Gurugram Experience - 0- 24 months Education : Graduate in B. Com, B. A, BCA, BBA, BHM, BSc (except B.Sc. IT, Stats, Math Hons. and Eco. Hons.) Full time MBA, BE, and B. Tech graduates should have minimum 6 months of BPO experience B. Tech and MBA Freshers are not Applicable Responsibilities 1.Maintains quality service by enforcing quality standards, analyzing and resolving client's problems, and recommending system improvements 2.Maintain productivity targets 3.Ensure all the emails are responded within time 4.Timely completion of the task,ongoing quality service delivery of the task assigned. 5.Complying to all Data Security and Code of Conduct standards 6.Carrying out data entry and rule based entry for processes and performing simple process calculations 7. Make outbound calls to client/ stakeholders with the defined call tree 8. Maintain the defined Voice Quality and standards Accountability 1. AccuracyEnsuring that data and information entered into systems or databases are accurate and error-free. 2. TimelinessCompleting assigned tasks within the designated timeframe and meeting deadlines. 3. ComplianceAdhering to the policies, procedures, and regulations related to data processing. 4. ConfidentialityMaintaining confidentiality and security of sensitive information and data. 5. QualityEnsuring that work meets quality standards and identifying areas for improvement. 6. LearningContinuously learning and improving skills and knowledge related to data processing. Skills Low complexity clerical processing Basic process knowledge Basic technical skills proficiency Ability to meet agreed quality standards within tight deadlines Medium client engagement Ability to follow instructions / scripts / process-flows Competencies 1. Attention to detailBeing able to accurately process data and information with a high level of accuracy. 2. Time managementBeing able to manage time effectively and prioritize tasks to meet deadlines. 3. Technical skillsHaving a good understanding of computer systems 4. Analytical thinkingBeing able to analyze data and identify patterns or trends to improve processes. 5. Communication skillsBeing able to communicate effectively with team members and superiors regarding any issues or concerns related to data processing. 6. Problem-solving skillsBeing able to identify and solve problems 7. AdaptabilityBeing able to adapt to changes in processes or procedures and learn new skills as required. 8. TeamworkBeing able to work effectively as part of a team and collaborate with others to achieve common goals. 9. Ethics and integrityMaintaining high ethical standards and adhering to company policies and regulations related to data processing. Mandatory Skills: L&P Policy Acquisition & Servicing.