Associate

Job Description

Associate Goa_HQ_Office , Panjim, Goa, India Department Customer Service Job posted on Jun 25, 2025 Employment type Permanent (Associate) Client Experience Responsible for Handling Small/Medium client Tickets/queries and resolving them within SLAs Handling customer escalations-preparing RCA and providing the solution Collaborate with internal stakeholders to maintain and increase the performance of client accounts Delivering information about the company’s offerings and assisting clients with product/service inquiries, ensuring client satisfaction and positive service experience Interact with clients, understand their needs and requirements, and deliver customized solutions Identify any process/product shortcomings in order to improvise the same and share inputs with the product team on the development of tailored solutions that support client requirements by proactively asking for client Feedback on our products & services Regular Client Engagement to review their a/c performance and driving key performance metrics i.e. Delivery TAT, Pick up Performance Experience/Eligibility Criteria ; Graduate with a minimum 2-3 years of experience in client handling Good to have a logistics background Data-oriented and systematic approach Required skills Excellent communication skills Strong Analytical Skills with proficiency in MS Office Ability to create, establish, and maintain strong relationships with clients Tenacity to work in a high-growth and fast-paced environment Efficient in time management with multitasking skills Problem solving & Negotiation skills Empathy & Patience Fact-based and responsive decision making