Posted:6 days ago|
Platform:
Work from Office
Full Time
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Job Description Summary:
The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will typically work as part of a team with limited direction
Essential Duties & Responsibilities
Able to assess customer needs and set expectations
Handle moderate to complex application guidance and level II customer support and resolution for assigned product list
Responsible for handling a high volume of administrative cases
Verify accuracy of business impact statement as provided by the customer
Perform, with limited direction, problem verification by confirming customer s environment, error messages, and symptoms of a problem
Able to troubleshoot common problems
Use testing tools for troubleshooting
Research moderate cases using knowledge bases, documentation etc.
Gather information to develop reproducible cases
Prepare, recommend and implement solutions
Mastery of creating case tracking details for use by team members for similar/future problem resolution
Accountable for team and individual results
Participate in internal projects and other work as directed
Self-directed learning to expand expertise of Rocket Software products
Contributes to training content, as necessary
Act as the go-to Technical Support Engineer for Technical Support Technicians
Assist other Support Engineers at different levels
Write collateral at an appropriate level
Contributes to training
Experience & Qualifications:
2+ years of technical engineering support
Preferred technical computer knowledge
Bachelor of Science Degree preferred
Available for some after hours, weekend and/or holiday work
.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware. com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!
Rocket Software
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
1.0 - 4.0 Lacs P.A.
9.0 - 10.0 Lacs P.A.
Pune, Maharashtra, India
Salary: Not disclosed
hyderabad, telangana
Salary: Not disclosed
3.0 - 7.0 Lacs P.A.
Bengaluru
10.0 - 11.0 Lacs P.A.
3.0 - 8.0 Lacs P.A.
Hyderābād
Experience: Not specified
Salary: Not disclosed
Hyderabad, Telangana, India
Salary: Not disclosed
Experience: Not specified
2.0 - 4.0 Lacs P.A.
