Develops product content for one or more software products Writes content that is focused on user goals and is accurate, complete, clear, concise, and grammatically correct Takes occasional guidance from the manager or team lead to write new content or update existing content Independently uses and resolves basic problems that occur while working with authoring tools (oXygen XML Editor, DITA), source control tools, and other job-related technology Identifies and recommends improvements to style guides and processes With support from a Project Lead or Senior Information Developer, delivers UI text, context-sensitive help, videos, guided tours, along with conventional help Exhibits an understanding of the products, industry, and business domain Works closely with an editor on content deliverables; uses assigned checklists to perform self-edits Tests all content in an installed, pre-release version of the products. Required Qualifications: Bachelor s degree in Technical Communication, Journalism, English, or a technical discipline 2+ years of experience in working as an Information Developer Fluency in plain English, minimalism, and structured authoring Working knowledge of Japanese (speaking and basic reading) is preferred. Ability to quickly learn new tools and technologies Passion for enhancing the product experience Self-motivated, detail-oriented team-player with excellent time-management and organizational skills Proven ability to meet strict deadlines, prioritize work, and manage multiple assignments Ability to think critically about the user journey and develop appropriate content Preferred Qualifications: Experience with DITA and HTML Knowledge of JSON, JavaScript, Markdown, or CSS Knowledge of video creation and graphic creation Knowledge of and ability to work in command line environments Knowledge of platforms, such as UNIX including Linux, IBM i, and IBM z Education: Bachelor s degree in Technical Communication, Journalism, English, or a technical discipline 2+ years of experience in working as an Information Developer

Its fun to work in a company where people truly BELIEVE in what theyre doing! Job Description Summary: The ChangeMan developer designs, develops, troubleshoots, debugs the ChangeMan ZMF product, primarily written in Assembler utilizing z/OS and associated components such as ISPF, REXX, VSAM, DB2 and CICS. Responsibilities will include both maintenance and development of new product features. Essential Duties and Responsibilities : Programming, conducting code reviews, and testing software as needed, ensuring quality of deliverable Programming, conducting code reviews, and testing software as needed, ensuring quality of deliverables Execute various forms of testing - unit, system, regression, integration, performance, volume Work with support in diagnosing, reproducing, and resolving customer issues. Acts as the technical subject matter expert for a product domain. Quantify and communicate work estimates and risks to direct management Handle multiple competing priorities with minimal help Understand features as a whole and able to break down larger stories and features into tasks Ensures all tasks are completed thoroughly and that any work done is tested, unit tested, documented, and meets quality standards Required Qualifications: 5 - 8 years of software engineering experience Experience in Problem diagnosis, dump reading and debugging (with IPCS a plus) Mainframe assembler programming experience z/OS utilities, JCL and REXX DB2 experience CICS experience Desired (Nice to Have) skills: Knowledge of IBM z/OS internals, storage and file systems (VSAM, zFS etc.) ChangeMan experience Job Family Group: Engineering Job Family: Software & Quality Assurance Engineering Job Profile Name: Software Engineer III Employee Type: Individual Contributor Job Level: P3 (Career) . Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Its fun to work in a company where people truly BELIEVE in what theyre doing! Job Description Summary: Job Overview: The Software Engineer-II designs, develops, troubleshoots, and debugs software programs for software enhancements and new products. Develops software tools including operating systems, compilers, routers, networks, utilities, databases, and Internet-related tools. Determines software s compatibility with hardware and/or influences softwares design in relation to hardware. Essential Duties and Responsibilities : Understand end-user requirements. Write commercial/enterprise-grade software. Provide input on designs for software enhancements and new products. Ability to identify the presence of code problems & bring to attention to senior engineers for resolution. Basic level of Mainframe Assembler / COBOL / C knowledge A bility to debug and fix Mainframe programs Document and communicate on technical topics without direction. Seek to shadow other Engineers; working to debug customer issues. Work under limited direction of a manager and/or team lead to implement software enhancements, correct defects, and/or create new products. Understand hardware and software systems. Proficient at programming while working in a team. Works well in a team. Team-oriented, collaborative, accountable, dependable. Self-directed learning of the application subject matter Exercises curiosity Required Qualifications: Minimum of 2-5 years of software engineering experience Proven track record of software development in the real world Proficient in one or more programming languages Preferred Qualifications: Can-do attitude Curious and asks "why" Education: Bachelors degree or equivalent. Travel Requirements: 0 - 10% Job Family Group: Engineering Job Family: Software & Quality Assurance Engineering Job Profile Name: Software Engineer P2 Employee Type: Individual Contributor Job Level: P2 (Developing) . Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Its fun to work in a company where people truly BELIEVE in what theyre doing! Job Description Summary: Test and release cutting edge Machine Learning/AI features for established software solutions used by many Fortune 100 companies. Rocket Software is recognized by major analysts as a leading vendor for AI/ML for Enterprise Software solutions. We are looking for highly motivated Quality Engineers with demonstrable skills and interest in MLOps and ML/AI testing to join a dynamic team of like-minded engineers to develop the next generation of real-world Machine Learning based solutions. Job Overview: The Quality Engineer-III tests, builds, and manages the lifecycle of ML services and artifacts. Defines acceptance criteria for feature enhancements, reports bugs, manages release artifacts and workflows, and creates automated tests and test frameworks. Essential Duties and Responsibilities : Build, deploy, test, verify, and release cutting-edge Machine Learning/AI features in Python for an established Enterprise Content Services Platform. Participate as an individual contributor in an agile process at all stages of Machine Learning feature development from Business Understanding to Operationalization. Be responsible for Manual and Automated QA Testing, CI/CD, and MLOps. Work in an agile environment with a cross-functional team staffed in the USA and India Required Qualifications: Demonstrable expertise in Python test automation. Ability to create comprehensive test plans and execute tests based on developer documentation. Use of product knowledge and insight to design and execute exploratory tests. Experience with load/stress/soak testing of enterprise/web scale services. Proficiency deploying Enterprise Software on premise and in cloud. Proficiency with CI/CD practices, tools, and infrastructure. Understanding of current SecOps tools and standards. Strong diagnostic and problem-solving skills. Eager to learn new tools or technologies required for the project. Full professional proficiency in spoken and written English. Excellent communication, analytical, and development skills. Ability to work in and across teams. Preferred Qualifications: 5 years of professional experience in the Software Development field. Familiarity with Artificial Intelligence and Machine Learning concepts. Experience as an individual contributor in QA, automation or ML Ops for Artificial Intelligence and Machine Learning projects. Experience as a Python whitebox tester. Experience working with microservices and container orchestrated environments. Education: Bachelors degree in Computer Science or an equivalent technical field. Information Security: Information security is everyone s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Its fun to work in a company where people truly BELIEVE in what theyre doing! Job Description Summary: The Software Engineer in Test-III (SDET) keeps a keen eye on customer commitments and work collaboratively with engineering counterparts to meet customer commitments. The position must build productive working relationships and collaborate with cross-functional teams to meet customer quality specifications. The position is responsible for the design, implementation, and documentation of code automation. Works on problem analysis and exercises judgment based on situations and data. Productive relationships with senior internal and external contacts in their own area of expertise. Leads the activities to closure independently and takes the necessary help/steps to complete. Job Overview: The Software Engineer in Test-II I (SDET) k eeps a keen eye on customer commitments and work collaboratively with engineering counterparts to meet customer commitments. The position must build productive working relationships and collaborate with cross-functional teams to meet customer quality specifications. The position is responsible for the design, implementation, and documentation of code automation. Works on problem analysis and exercises judgment based on situations and data. Productive relationships with senior internal and external contacts in their own area of expertise. Leads the activities to closure independently and takes the necessary help/steps to complete. Essential Duties and Responsibilities : Validates multiple software products using systematic tests to develop, apply, and maintain quality standards for company products while working in an agile team Develops, modifies, and executes complete test plans based on design specifications Observes and records defects in software products using systematic tests to apply and maintain quality standards for company products Works closely with development teams to improve product quality and development methodologies related to quality engineering Uses product knowledge and insight to design and execute exploratory testing Applies knowledge and application of best practices in the achievement of QA goals Can communicate within a team environment, consulting with development engineers in resolution of complex problems Ensures quality integration into all aspects of software development, data acquisition, and processin g Automates and improves existing tests and converts new tests to automated suites Creates complete test plans based on design specifications and strategies Updates and creates test cases to support correction of customer reported issues Participates with the development team in feature and test design during team-based development meetings Identifies test case candidates for automation. Designs and develops automated test case Execute existing test cases; conduct Test Case reviews Maintains documentation and reports status of test results , i ndependently develop test plans for relatively complex features Has the ability to prove coverage analysis and proactively adjust testing to improve test coverage Observes and records defects in software products through the use of systematic tests to apply and maintain quality standards for company products Ability to communicate within a team environment, working with development engineers in resolution of a simple problem Mentors others; mentors junior SDETs Recommend processes and procedures for continual improvement Required Qualifications: 5 + years of experience working on software quality Experience in Design using good Object-Oriented programming practices and Design Patterns Experience with test automation frameworks Experience with Selenium. Experience with Python or Java for test automation. Demonstrated competence in automation using scripting or other languages The ability to review and understand/interpret product code and logs Ability to build test environments for functional, system, and stress testing. Experience with problem tracking systems and test case management systems Ability to communicate within a team environment, working with development engineers in resolution of simple problems Self-directed learning of the application subject matter Independent Thinker. Not influenced by what it is supposed to do or the interpretation of others Preferred Qualifications: Quality certifications like ASQ a plus Education: Bachelor s degree in Computer Science, IS Engineering, or related technical discipline; advance degree preferred Travel Requirements: 0-10% Job Family Group: Engineering Job Family: Software & Quality Assurance Engineering Job Profile Name: Software Engineer in Test III Employee Type: Individual Contributor Job Level: P3 (Career) . Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Its fun to work in a company where people truly BELIEVE in what theyre doing! Job Description Summary: Rocket Software is a leading global developer of software products that help corporations, government agencies, and other organizations reach their technology and business goals. Thirteen-hundred Rocketeers on five continents build and deliver mission-critical solutions for more than ten-thousand customers and partners. Rocket Software is looking for a dynamic Information Developer II to join our vibrant, global content team. Exhibiting a deep understanding of user and business goals, the ideal candidate crafts easy-to-use, effective content that contributes to customer success at every stage of the user journey. Essential Duties and Responsibilities : Develops product content for one or more software products Writes content that is focused on user goals and is accurate, complete, clear, concise, and grammatically correct Takes occasional guidance from the manager or team lead to write new content or update existing content Independently uses and resolves basic problems that occur while working with authoring tools (oXygen XML Editor, DITA), source control tools, and other job-related technology Identifies and recommends improvements to style guides and processes With support from a Project Lead or Senior Information Developer, delivers UI text, context-sensitive help, videos, guided tours, along with conventional help Exhibits an understanding of the products, industry, and business domain Works closely with an editor on content deliverables; uses assigned checklists to perform self-edits Tests all content in an installed, pre-release version of the products. Required Qualifications: Must Have: Understanding of Markdown when writing and formatting documentation. Experience working with containers and/or static-site generators. Bachelor s degree in Technical Communication, Journalism, English, or a technical discipline 5+ years of experience in working as an Information Developer Fluency in plain English, minimalism, and structured authoring Ability to quickly learn new tools and technologies Passion for enhancing the product experience Self-motivated, detail-oriented team-player with excellent time-management and organizational skills Proven ability to meet strict deadlines, prioritize work, and manage multiple assignments Ability to think critically about the user journey and develop appropriate content Preferred Qualifications: Must Have: Understanding of Markdown when writing and formatting documentation. Experience working with containers and/or static-site generators. Experience with DITA and HTML Knowledge of JSON, JavaScript, Markdown, or CSS Knowledge of video creation and graphic creation Knowledge of and ability to work in command line environments Knowledge of platforms, such as UNIX including Linux, IBM i, and IBM z Education: Bachelor s degree in Technical Communication, Journalism, English, or a technical discipline 2+ years of experience in working as an Information Developer Information Security: Information security is everyone s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. Diversity, Inclusion Equity: At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. . Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. for reasonable accommodation on a case-by-case basis. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

As a Systems Engineer at Rocket Software, you are part of a global, fast-paced IT organization with a primary mission to provide world-class service to software development labs and internal departments ensuring our employees can perform at the highest level. We are seeking a detail-oriented Windows Systems Engineer to support our server operation lifecycle. You will have a strong background in supporting and maintaining Windows server environments. You will identify, analyze, and resolve system issues and report on deficiencies in configuration, process, and documentation as we'll as develop and recommend corrective actions Essential Duties and Responsibilities : Administer, monitor, and troubleshooting Windows based systems (eg, Win 2025, Win 2022, Win 2019). Manage, maintain, and administer AD infrastructure (users, groups, OUs, GPOs) and relates services like DNS, DHCP Manage VMware vSphere infrastructure, including ESXi hosts, vCenter Server, virtual machines, and resource optimization. Perform regular system maintenance, updates, and patch management. Handle server provisioning, configuration management, and automation (eg, using Ansible, Puppet, or similar tools). Maintain system security, user access controls, and data protection strategies. Support backup and disaster recovery solutions and ensure data integrity. Monitor system performance and provide capacity planning recommendations. Troubleshoot complex technical issues and coordinate with cross-functional teams when necessary. Create and maintain up-to-date documentation for infrastructure systems and procedures. Participate in on-call support rotations and handle incident escalation. Interact with Rocket development teams to define system and business requirements to support Rocket Software go-to-market efforts. Collaborate with cross-functional teams to understand application requirements, develop, implement, and maintain scalable and secure solutions that meet the business needs. Implement and maintain security measures to protect systems and data and ensure compliance with industry standards and regulations. Perform day-to-day system administration and tasks for assigned systems. Recommend strategies and standards for all infrastructures. Provide timely problem resolution, incident management, and root cause analysis. Perform duties following all company standards regarding engagement, change management, and escalations. Participate in special projects and perform other duties as required. Required Qualifications: 5+ years of systems administration and operations experience supporting various Windows server operating systems. Minimum 2 years of experience in managing Windows Active directory, DNS, DHCP systems. Bachelor s degree in computer science or equivalent. Good written and verbal communication skills; desire and ability to document configurations in support of a larger team. Good interpersonal skills with a strong focus on listening and questioning to derive the best solutions. Ability and motivation to learn new technologies quickly and with minimal support and guidance. Ability to collaborate with business partners across the organization and within IT Strong analytical and problem-solving abilities Ability to present ideas and concepts in a team environment that values data-driven decisions. Understanding other IT system technologies such as Linux, Cloud. Understanding of ITIL processes. Any Information security related certification would be an added advantage. Education: BSc/BE in Computer Science, Engineering, or related experience Travel Requirements: Minimal,

The Softwa re Engineer - III designs, develops, troubleshoots, and debugs software programs for software enhancements and new products. Develops software tools including operating systems, compilers, routers, networks, utilities, databases, and Internet-related tools. Determines software s compatibility with hardware and/or influences softwares design in relation to hardware. Essential Duties and Responsibilities : Good understanding of computer science fundamentals: algorithms, data structures, etc acquired from education and/or experience. Excellent programmer Proficient at complex programming & k nowledge of standard data structure and algorithms. M ake recommendations for each when solving technical problems. C omplete s assignments in a timely manner and within quality tolerance. W rite modular, maintainable code with some guidance. M ake the right trade-offs to efficiently solve problems. R ecognize impact software changes will have on systems. M ake component changes. U nderstand and comply with provided requirements, translate them into code. Understands the principles of hardware to make design decisions. Li nk the work to the external market. B uild subject matter expertise within the current product domain . Delivers we'll structured, tested, and documented code within agreed-upon timelines . Provide reasonably accurate estimates of work . Participates in all required meetings and agile ceremonies . Keen to provide test coverage to protect against future changes . Technical expertise with full stack - Java and C++ JSP Spring Boot React REST Web Services Maven and other CI technologies. Required Qualifications: Minimum 5 years of software engineering experience . Bachelors degree or equivalent . Able to present a track record of software development in the real world . Mastery of one or more programming languages . Excellent code designing skills . Preferred Qualifications: Writes code faster than the average developer. Outstanding quality with few bugs in generated code. Education: Bachelors degree or equivalent . Travel Requirements: 0-10%

The Software Engineer-II designs, develops, troubleshoots, and debugs software programs for software enhancements and new products. Develops software tools including operating systems, compilers, routers, networks, utilities, databases, and Internet-related tools. Determines software s compatibility with hardware and/or influences softwares design in relation to hardware. Essential Duties and Responsibilities : Understand end-user requirements. Write commercial/enterprise-grade software. Provide input on designs for software enhancements and new products. Ability to identify the presence of code problems & bring to attention to senior engineers for resolution. Document and communicate on technical topics without direction. Seek to shadow other Engineers; working to debug customer issues. Work under limited direction of a manager and/or team lead to implement software enhancements, correct defects, and/or create new products. Understand hardware and software systems. Proficient at programming while working in a team. Works we'll in a team. Team-oriented, collaborative, accountable, dependable. Self-directed learning of the application subject matter Exercises curiosity Required Qualifications: Minimum of 2+ years of software engineering experience Proven track record of software development in the real world Proficient in one or more programming languages. Must have: JavaScript/HTML/CSS Preferably: C/C++ and knowledge of WebComponents Preferred Qualifications: Can-do attitude Curious and asks "why" Education: Bachelors degree or equivalent. Travel Requirements: 0 - 10%

The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products- The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions- The Engineer will typically work as part of a team with limited direction Essential Duties & Responsibilities Able to assess customer needs and set expectations Handle moderate to complex application guidance and level II customer support and resolution for assigned product list Responsible for handling a high volume of administrative cases Verify accuracy of business impact statement as provided by the customer Perform, with limited direction, problem verification by confirming customer s environment, error messages, and symptoms of a problem Able to troubleshoot common problems Use testing tools for troubleshooting Research moderate cases using knowledge bases, documentation etc- Gather information to develop reproducible cases Prepare, recommend and implement solutions Mastery of creating case tracking details for use by team members for similar/future problem resolution Accountable for team and individual results Participate in internal projects and other work as directed Self-directed learning to expand expertise of Rocket Software products Contributes to training content, as necessary Act as the go-to Technical Support Engineer for Technical Support Technicians Assist other Support Engineers at different levels Write collateral at an appropriate level Contributes to training Experience & Qualifications: 2+ years of technical engineering support Preferred technical computer knowledge Bachelor of Science Degree preferred Available for some after hours, weekend and/or holiday work

Its fun to work in a company where people truly BELIEVE in what theyre doing! Job Description Summary: The Software Engineer III keeps a keen eye on customer commitments and work collaboratively with engineering counterparts to meet customer commitments. The position must build productive working relationships and collaborate with cross-functional teams to meet customer quality specifications. The position is responsible for the design, implementation, and documentation of code automation. Works on problem analysis and exercises judgment based on situations and data. Productive relationships with senior internal and external contacts in their own area of expertise. Leads the activities to closure independently and takes the necessary help/steps to complete. Essential Duties and Responsibilities : Proficient at complex programming while working independently or as part of a team Designs, develops, troubleshoots and debugs software programs for software enhancements and new products. Works under limited direction of a manager and/or team lead to implement software enhancement, correct defects and/or create new products. Understands end user requirements before implementation. Learn and follow established QA processes and procedures with little supervision. Performs dev level testing and good at debugging. Technical Skills required Primary Skills: React.js,Nodejs Javascript. IDE: Eclipse Tools: Docker, Ant, Maven, Git, Jenkins, Git, Confluence, JIRA, Testing: Junits, Mockito Databases: PostgreSQL OS: Windows Server, Linux/Unix Required Candidate Skills: Hands-on experience on ReactJs, Nodejs Typically requires a minimum of 5 -8 years of related experience Ability to write clean, concise, understandable code Experience in REST API, JMS, Json documents Multithreading, memory management in code, performance aspects Experience with SQL Databases (Oracle, SQL Server, Postgres, MSSQL, DB2 ) including JDBC Some experience in / or a willingness to learn new technologies e.g. Docker, Kubernetes, Node.js, JS frameworks, NoSQL databases Proficient understanding and experience of code versioning tools, such as Bitbucket, Git Experience with fully Continuous Integration and Continuous Deployment e.g. Jenkins Agile development methodologies Documents new features & enhancements and communicates on technical topics. Understands hardware and software systems. Works well in a team - Team oriented, collaborative, accountable and dependable Lead & mentor other team members. Education: Bachelor s degree in Computer Science, IS Engineering, or related technical discipline; advance degree preferred Travel Requirements: 0-10% Job Family Group: Engineering Job Family: Software & Quality Assurance Engineering Job Profile Name: Software Engineer in Test III Employee Type: Individual Contributor Job Level: P3 (Career) . Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. for reasonable accommodation on a case-by-case basis. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Its fun to work in a company where people truly BELIEVE in what theyre doing! Job Description Summary: As a Network Engineer with Rocket Software, you are part of a global, fast-paced IT organization with a primary mission to provide world class service to software development labs and internal departments ensuring our employees have access and communication systems to perform as the highest level. You will implement equipment installation plans based on specifications, maintain each component of the network and troubleshoot issues. You are responsible for monitoring and maintaining Rocket Software s corporate network and voice components, assessing the functionality of the network routers, switches and related equipment ensuring all network and voice equipment is maintained to corporate and industry standard best practices. You will participate on teams to design and deliver complex network infrastructure and mentor junior team members. Essential Duties and Responsibilities : Maintain and monitor network infrastructure for availability and performance. Maintain the company phone system and work closely with telecom service providers to ensure circuit availability and reliability. Respond to network and voice related incidents, troubleshoot and assess and provide remediation plans. Maintain network and voice standard operating procedures, diagrams and maintenance plans. Collaborate with third-party support and service vendors to ensure the network stays operational. Required Qualifications: 3+ year of experience with Voice Systems, Cloud Voice environments, AWS, and Call Manager. 2+ year of experience with MS Teams. Working knowledge of networking, routing, and switching. Excellent customer service-oriented attitude and desire to support end users with issues of varying degrees of complexity. Excellent interpersonal skills. Thorough understanding of troubleshooting voice systems Ability and motivation to learn new technologies quickly and with minimal support and guidance. Ability and motivation to mentor staff members and share knowledge. Effective written and verbal communication skills. Desire and ability to document configurations in support of a larger team. Preferred Qualifications: 3+ years of experience in building and managing enterprise voice systems in a global environment. Education: Bachelor s Degree in Information Technology preferred. Travel Requirements: Minimal Information Security: Information security is everyone s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. Diversity, Inclusion & Equity: At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. . Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. for reasonable accommodation on a case-by-case basis. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

As a member of the IT End User Experience Team with Rocket Software, you are part of a global, fast-paced IT organisation whose primary mission is to provide world-class service to Rocketeers. As a Senior ITSM Process Analyst, you will be responsible for defining, implementing, managing, and continually improving ITIL-based IT Service Management (ITSM) processes and best practices for managing information technology services across Rocket Software, thereby enhancing the reliability and value of IT. Essential Duties and Responsibilities : Define, implement, manage, and continually improve ITSM processes, including, but not limited to, Change Management, Incident Management, Problem Management, Knowledge Management, Service Request Management, and Service Asset and Configuration Management, ensuring alignment with ITIL best practices and business objectives. Serving as the subject matter expert, create and update ITSM process documentation, including but not limited to policy and process documents, user guides and training materials. Provide training to Rocketeers on ITSM disciplines. Measure and report on the effectiveness of ITSM processes using key performance indicators, trend analysis, gap analysis and auditing practices to develop a continuous service improvement plan. Prepare and present the required management information reporting in a timely fashion. Enable visualisation of raw data to support strategic decision-making. Establish governance mechanisms to ensure compliance, traceability, and accountability across the ITSM processes managed. Collaborate with stakeholders, both internal and external to IT, to gather feedback, understand their requirements for service improvement, and take appropriate actions. Establish and cultivate collaborative and professional relationships between EUX, the broader IT Team and Rocketeers. Be an advocate for Rocketeers within IT to ensure that their needs and expectations are understood and met regarding the ITSM processes. Act responsibly and diligently to protect the Rockets brand, reputation, and customers by adhering to all Information Security policies and processes. Required Qualifications: Five (5) to eight (8) years of experience in ITSM process analysis with expertise in the ITSM processes listed below, preferably in a large enterprise organisation with a demonstrated pattern of increasing knowledge and responsibility. Incident Management Change Management Problem Management Knowledge Management Service Request Management Service Asset and Configuration Management Experience conducting process gap analysis and aligning practices with modern ITSM standards. Strong experience with metrics definition and KPI tracking within ITSM processes. Proven ability to define governance models and enforce role clarity across cross-functional teams. Strong troubleshooting and problem-solving skills with the ability to innovate and think out of the box while paying attention to detail. Outstanding interpersonal skills, including communication, presentation, and emotional intelligence. Strong stakeholder engagement and training delivery skills. ITSM Certification ITIL Foundation required Experience working in a culturally and geographically diverse team in a rapidly changing environment. Preferred Qualifications: Advanced ITIL certifications Microsoft 365 (Excel, PowerPoint) Jira Service Management Six Sigma Green Belt Education: Degree preferred