0 - 5 years
2 Lacs
Posted:2 days ago|
Platform:
Work from Office
Full Time
What youll do on a typical day: As part of the rotation across all functions within FSS, you'll be working on a variety of tasks including managing assigned queues, resolving billing issues, initiating correction requests, validating invoices, and ensuring all necessary details are captured for timely customer payments. Ensure all requests are completed within the specified SLAs. Gain a comprehensive understanding of the billing process and the various updates that impact corrections across different functions. Collaborate with onshore teams to handle any ad-hoc requests that could affect revenue, gaining exposure to multiple processes within FSS. Support dispute resolution and provide timely responses to customer inquiries related to disputed accounts. Review accounts/statements for accuracy and initiate necessary corrections across different FSS functions. Conduct root cause analysis and implement solutions to prevent recurrence of issues. Ensure all documentation is accurately maintained and complies with company and audit requirements. Learn and adhere to company-specific SOPs and finance policies tailored for logistics and transportation clients. What you need to succeed at XPO: At a minimum, youll need: Flexibility to work in shifts based on the assigned process. A bachelor’s degree in accounting, Finance, or Commerce. 0 to 3 years of relevant experience in the logistics, transportation, or supply chain domain—preferably in Order to Cash (OTC) functions like billing or other customer-facing roles (preferred and not mandatory). Strong communication skills—both written and verbal—with a good grasp of grammar and clarity in written communication. Basic understanding of Windows and MS Office applications. Ability to take ownership and work independently with minimal supervision. Be part of something big.
XPO India Shared Services
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