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Associate Process Manager - TM

Associate Process Manager - TM

eClerx

3 - 5 years

5 - 7 Lacs

Mumbai

Posted:7 hours ago| Platform:

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Skills Required

aml due diligence auditing process management kyc financial analysis risk management project management operations management team management anti money laundering team handling customer service training knowledge management team leading finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles & responsibilities:

Independently handle clients and client calls establish self as a valued partner.

Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation

Build domain expertise and lead from the front.

Help knowledge management endeavour by sharing process knowledge and best practices within the teams

Functional & Technical
Skills:

Bachelor's Degree in B. Com /BBM or Masters Degree in M.Com/MBA/PGDM

3 to 5 years of experience in handling a team of minimum of 10 members and has good experience and knowledge of KYC, AML, and Due Diligence

Ability to manage and complete specific tasks with minimal direction

Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes

Willingness to continuously learn, upgrade skills and stay relevant to business demands

Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.

Should be good with logical and quantitative abilities to derive information from data.

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eClerx

IT Services and IT Consulting

Mumbai Maharashtra

10001 Employees

1184 Jobs

Key People

Mukesh Gupta

Chief Executive Officer
Ankush Tiwari

Chief Financial Officer
Kumar V. Ramakrishnan

Chief Operating Officer
Shruti Mehta

Senior Vice President

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Associate Process Manager - TM