Associate Manager - Business Process Solutions

About the Role:

We are building a high-impact consulting team focused on delivering Health Check solutions and end-to-end process transformation for our clients, with a strong emphasis on the insurance sector.

As a early member of this new capability, you will play a critical role in shaping, scaling, and delivering our Health Check consulting offerings. You will lead comprehensive diagnostics, uncover operational inefficiencies, and design transformation roadmaps that directly link process improvements to technology and automation opportunities.

This role is ideal for someone with deep insurance expertise, a strong process improvement background, and the ability to quickly pivot across different projects. You ll thrive in a start-up-like environment hands-on, agile, and focused on building something impactful from the ground up. You ll work at the intersection of process, technology, and business outcomes creating real, measurable impact for clients in the insurance space.

Key Responsibilities:

Lead end-to-end Health Check diagnostics, uncovering process inefficiencies and improvement opportunities. Design and implement large-scale process transformation initiatives with clear business impact, particularly in insurance operations. Connect process improvements directly to technology and automation solutions, advising on implementation strategies. Work across multiple transformation projects, adapting quickly and bringing fresh perspectives to each engagement. Mentor and upskill team members, contributing to capability building and fostering a continuous improvement mindset. Engage and influence senior stakeholders, presenting insights, recommendations, and transformation roadmaps. Contribute to building out the Health Check solution framework, methodologies, and go-to-market approach. Bring a start-up mindset be hands-on, proactive, and agile in shaping and scaling the new consulting team.

Key Qualifications & Skills:

10+ years of experience in process transformation, operational excellence, or consulting roles, with significant exposure to insurance operations. 3-5 years of experience working in the insurance industry (life & annuity, property & casualty, or general insurance.) Demonstrated experience leading complex transformation programs end-to-end. Deep understanding of insurance processes (life & annuity, or general insurance), underwriting, claims, or policy servicing preferred. Strong ability to connect process improvements to technology solutions (automation, digitization, analytics). Excellent problem-solving and analytical skills with a data-driven approach. Quick learner, able to pivot and deliver across different transformation engagements rapidly. Strong executive presence and communication skills; confident in engaging senior stakeholders and clients. Experience building or scaling teams, solutions, or consulting frameworks is highly desirable. Entrepreneurial mindset with the ability to work independently and in ambiguity.

What We Offer:

A rare opportunity to help build a high-impact consulting capability from the ground up. Exposure to diverse and challenging transformation projects in the insurance sector. A dynamic, supportive, and growth-oriented work environment that encourages innovation and ownership. Accelerated professional growth and opportunities to shape future consulting offerings.

Join Us:

If youre passionate about transforming insurance processes, connecting business with technology, and shaping a new consulting team, we want to hear from you.