15 - 20 years
45 - 50 Lacs
Posted:18 hours ago|
Platform:
Work from Office
Full Time
Candidates with Minimum 15+years of experience.
Digital Transformation / Contact Centre Transformation / CX Transformation for international / mix of domestic & international processes
This person will be responsible for managing multiple accounts with a large employee span (multiple domains like CRM, Tech, aviation, Retail, travel, etc. voice majorly, along with non-voice)
Good experience in Lean, Process re-engineering and deployment of AI solutions is required.
Experience required on deploying solutions such as Voice Bot, Chat Bots, Conversational bots etc
Working knowledge of the Scaled Agile Framework
Experience in the contact center or BPO industry Six Sigma Greenbelt or Black belt & PMP certification preferred OCM (Organizational Change Management) certification preferred.
5 Day, WFO, extended hours support as and when required.
Contact Person- Hemalatha
Email- hemalatha@gojobs.biz
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