Associate, Customer Support Engineer

Enphase Energy

1 - 2 years

3 - 4 Lacs

Bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

Administration Interpersonal skills Claims Helpdesk Customer Support Associate Electronics Presales Troubleshooting Mac Os CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

To give our customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.

What you will do

Enphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails / Chats / Phone calls from Enphase customers during assigned hours, willing to work on weekends & night (9:00 PM & 11:00 PM) shifts
Conducting remote troubleshooting of Enphase products.
Troubleshooting, approving and executing warranty claims.
Providing pre-sales information about Enphase products.
Assisting with the activation of new Enphase sites as needed.
Documenting all activity in a central CRM/Help Desk software platform.
Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed.
Following departmental conventions and procedures.
Participating in ongoing training/education of industry standards and Enphase product-specific information.
Professionally represent Enphase via all communications mediums.
Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual.
Performing other duties as assigned.

Who you are and what you bring

Should be a Graduate - B.E/ B. Tech and/or Electrical
New College Graduates / Freshers, with 6 0% and above in 10 th & 12 th , 70% and above in graduation only would be considered for the role. Scores are mandatory to be shared along with the resume
Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers
Strong verbal and written communications skills in English
Computer literate (PC skills essential, Mac OS desirable)
General understanding of electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable
Exposure to solar/PV-related environments

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