Assistant Restaurant Manager

As the Customer Relationship Manager at SkyJumper Sports and Amusements Pvt Ltd, you will be responsible for representing our brand to guests and corporate clients at our Bengaluru location. Your primary focus will be on driving sales through partnerships with schools, corporates, and other institutions, enhancing guest experiences, managing feedback, and ensuring continuous customer engagement through loyalty programs. Your role will involve initiating and managing partnerships to drive bulk bookings, serving as the initial point of contact for walk-ins and event planners, handling customer queries, upselling packages, and ensuring a seamless customer journey. You will proactively collect feedback, address complaints, and maintain high satisfaction scores. Additionally, you will be responsible for coordinating and executing various events such as birthday parties, group bookings, and customized events. Furthermore, you will play a key role in implementing and managing customer loyalty programs, post-visit engagement campaigns, and generating and presenting MIS reports on customer data, bookings, satisfaction metrics, and sales performance. Collaboration with the Center Manager and other teams, including operations, marketing, and floor staff, will be essential to deliver exceptional guest experiences. To qualify for this position, you should hold a Bachelor's degree in Business, Hospitality, or a related field and have a minimum of 2 years of experience in a customer-facing role, with at least 1 year in hospitality sales. Strong interpersonal and communication skills in English and Hindi are required, along with a working knowledge of CRM systems, Excel, and MIS tools. A proactive attitude, problem-solving skills, high ownership, and flexibility to work weekends, holidays, and during special events are also essential. In return, we offer a competitive salary, performance-based incentives, opportunities for growth and career advancement, a vibrant and collaborative work environment, and employee discounts on all attractions and activities at SkyJumper Trampoline Park in Pune. Join us and be a part of our fast-growing Indoor Amusement Center chain dedicated to providing fun, excitement, and memorable experiences to families and friends.,