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Flexability Hr Solutions
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Assistant Manager- Service Operations, PUNE

Assistant Manager- Service Operations, PUNE

Flexability Hr Solutions

1 - 6 years

|

7 - 13 Lacs

Posted:1 week ago| Platform:

Apply

Skills Required

service Territory TAT Franchisee Management Franchise Operations operation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring for a leading Consumer Appliance Manufacturing

Location :Pune

Industry :Consumer Appliance (Water Purifier Heater etc)

Exp: 2 to 10 yrs (Age Max: 35)

Preferred Education: B.E

Role & Responsibilities:

Franchise or channel partner appointment for service delivery ,Franchise management
Meet CSAT & service delivery target as per organization YOY target.
Answers customers questions, resolves problems, and maintains customer
satisfaction by providing problem-solving resources.
Maintain Service Delivery operations for assigned region.
Dealers/ Distributors/ Customers visits.
Reviewing team performance on regular basis.
Regular Product & soft skill training for direct/ASP/DS team.
Development of service infrastructure for location.
ISO, ASP review & improvement actions.
Dealer defectives management as per organization policy.
Leading, managing & monitoring the performance ASPS team to ensure
efficiency
Monitoring of CRM on regular basis for smooth service operations and
pending calls.
Responsible for claim settlement for all the ASPs as per timeline.
Yearly revenue target as per yearly budget.
Monthly report as per business requirement.
Service expansion as required, ensure 100% service coverage.
Regular Quality feedback to support organization to have continuous

improvement

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