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Flexability Hr Solutions logo

Assistant Manager- Service Operations, PUNE

1 - 6 years

7 - 13 Lacs

Pune

Posted:1 week ago| Platform: Naukri logo

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Skills Required

service Territory TAT Franchisee Management Franchise Operations operation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring for a leading Consumer Appliance Manufacturing

Location :Pune

Industry :Consumer Appliance (Water Purifier Heater etc)

Exp: 2 to 10 yrs (Age Max: 35)

Preferred Education: B.E

Role & Responsibilities:

  • Franchise or channel partner appointment for service delivery ,Franchise management
  • Meet CSAT & service delivery target as per organization YOY target.
  • Answers customers questions, resolves problems, and maintains customer
  • satisfaction by providing problem-solving resources.
  • Maintain Service Delivery operations for assigned region.
  • Dealers/ Distributors/ Customers visits.
  • Reviewing team performance on regular basis.
  • Regular Product & soft skill training for direct/ASP/DS team.
  • Development of service infrastructure for location.
  • ISO, ASP review & improvement actions.
  • Dealer defectives management as per organization policy.
  • Leading, managing & monitoring the performance ASPS team to ensure
  • efficiency
  • Monitoring of CRM on regular basis for smooth service operations and
  • pending calls.
  • Responsible for claim settlement for all the ASPs as per timeline.
  • Yearly revenue target as per yearly budget.
  • Monthly report as per business requirement.
  • Service expansion as required, ensure 100% service coverage.
  • Regular Quality feedback to support organization to have continuous

improvement

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