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Hexaware Technologies
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Assistant Manager - Operations

Assistant Manager - Operations

Hexaware Technologies

7 - 12 years

4 - 7 Lacs

Navi Mumbai

Posted:1 month ago| Platform:

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Skills Required

Escalation Management Contact Center Management People Management Skills Voice Process SLA Management Team Management Attrition Control Team Leading Shrinkage CSAT

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles & Responsibilities Analysis Strong Analytical skills with an ability to draw conclusions from data. Process improvements/ optimization done for the respective process. Ability to think Out of box and provide solution. Understanding of the Business situation and capability to address issues. Open to go beyond the call of the duty to exceed expectations. Patience while giving feedback, Open to change, multi-tasking skills, Interpersonal skill. Reports Ability to work on data and generate various types of reports. Able to work in multiple processes; flexible and eager to pick additional responsibilities/ activities. Must be able to conduct audits, trainings, floor support and supervise shifts (if required) Driving quality initiatives in the team to minimize Escalations. For any queries Whatsapp - 9082299130 Mail resume on - matildad@hexaware.com

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Hexaware Technologies

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Navi Mumbai Maharashtra

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Assistant Manager - Operations