Posted:13 hours ago|
Platform:
Work from Office
Full Time
• This position will require an individual who has a previous and demonstrated ability of success in
- Proven people management skills
- Service delivery
• The Team Lead will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools.
• This position will require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level.
• This position will require the ability to motivate, instill accountability and achieve results.
• This position will require monitoring the effectiveness of a team of Process Associates.
• This position will require the ability to prepare MIS reports.
• This position will require the ability to interact with Customers and manage their queries.
• This position will require providing day-to-day coordination on the activities of the team.
• This position will require attending and responding to written/electronic correspondence.
• Candidate should have been in an Assistant manager /Team leader role, on papers for at least 2 years
• Should have exposure to handling 15-20 FTEs
• Should be only from an international background.
Mandate experience in Insurance
Gallagher Service Center (GSC)
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