8 - 10 years
9 - 13 Lacs
Posted:2 days ago|
Platform:
Work from Office
Full Time
Job Title: Assistant Manager - IT Support
Designation : Assistant Manager
Company: Hitachi India Pvt Ltd
Bangalore, India
Salary: As per Industry
Company Overview:
Hitachi India Pvt. Ltd. (HIL) markets and sells a wide range of products/services ranging from Information & Telecommunications Systems, Digital Solutions & Services, Infrastructure Systems, Industrial Systems like Water, Oil & Gas supply and management to Transportation and Urban Development Systems. Together with further localization, Hitachi aims to contribute to developing a sustainable society in India as well as contributing to the countrys economic growth.
Job Roles & Responsibilities:
VIP Support - Up to CxO level. (The likes of Brice, Lorena, Andy Barr, Ali Dormer and their EAs etc).
Preparing his support team for end-user technology and support process changes.
High Priority incident management - communication, escalation etc.
Support documentation Lifecycle - practical and tested SOPs and knowledge base articles.
Applying GDPR to requests for data.
Relationship/trust building with other IT support teams.
Project workstream support.
Skills:
Okta MFA.
MDM (Intune).
Cyber Security = Password changes, Phishing mails, poor end-user behavior.
Device connectivity in a Zero Trust environment.
Windows 11.
Supporting Digital adoption - e. g. , M365 apps.
Experience: 8-10 Years
Education: BE/ B. Tech/ BCA/ MCA
Hitachi Energy Technology Services Private Limited
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