Assistant Manager Front Desk

As an Entry Level Management position at The Ritz-Carlton, your primary responsibility will be to lead and assist in the successful completion of daily shift requirements within the front office areas including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Your goal will be to ensure both guest and employee satisfaction while achieving the operating budget. In addition, you will play a crucial role in completing financial and administrative responsibilities. To qualify for this role, you should possess a high school diploma or GED along with 2 years of experience in guest services, front desk, or a related professional area. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major will be accepted with no work experience required. Your core work activities will involve supporting the management of the Front Desk Team by utilizing interpersonal and communication skills to lead, influence, and encourage team members. You will be responsible for guiding daily Front Desk shift operations, handling employee questions and concerns, and ensuring performance expectations are communicated clearly. Monitoring and supporting progress towards guest services and front desk goals will also be a key aspect of your role. This includes managing day-to-day operations, handling complaints, and supervising staffing levels to meet guest service, operational needs, and financial objectives. You will also be tasked with ensuring exceptional customer service by providing services that go above and beyond for customer satisfaction and retention. In addition to these responsibilities, you will be involved in managing projects and policies such as implementing customer recognition programs, reviewing guest satisfaction results, and ensuring proper supplies and uniforms are available for employees. You will also support handling human resource activities by identifying developmental needs, providing guidance to subordinates, and participating in employee recognition programs. Furthermore, you will have additional responsibilities including providing information to supervisors and subordinates, analyzing information to solve problems, and performing all duties at the Front Desk as necessary. It is important to comply with loss prevention policies and procedures while upholding the values and standards set by The Ritz-Carlton. At The Ritz-Carlton, we believe in hiring a diverse workforce and maintaining an inclusive, people-first culture. Your role will involve ensuring that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day, contributing to our reputation as a global leader in luxury hospitality. Join us and be part of a team that values creativity, thoughtfulness, and compassion, offering you the opportunity to be proud of your work and the team you work with.,