1628 Application Support Jobs - Page 10

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will: Providing full scope of the day-to-day Application Support including resolution of the live incidents as well as post-resolution problem management activities. To provide workarounds/resolutions with Active participation in crisis calls. Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements. Participate and contribute to implementing automations/new production support concepts in the team. Ensuring use of best practices are followed by complying with Group Compliance Policy. Creating batch plans and supporting weekend releases, raising production change orders, support of the various testing activities related to the new implementations. Be part of Reviewing, designing, and re-engineering processes with new technologies to improve performance. To provide 24/7 production support for Global Disbursement application ensuring uninterrupted service. Working on Service Improvement Initiatives, ensuring effective Problem and Change management and Governance. Initiatives for Automation of the manually task and Incident reduction. Monitor application performance and proactively address potential issues to meet the SLAs. Respond to Incident promptly and conduct Root Cause Analysis. Manage job schedulers, resolve batch failures, and ensure timely transaction processing. Act as a primary point of contact for escalation, coordinating with technical teams and stakeholders, business teams for issue resolution and enhancement. Maintain and improve monitoring tools and dashboards to ensure optimal system health. Document troubleshooting steps resolution procedure and contribute to a knowledge base. Participate is production patching and deployment activities during maintenance window (starting from Own and drive the end-to-end incident management process for Production systems, ensuring timely resolution of Incidents. Ensure effective communication during incident, providing regular updates to the management and drive PIRs to implement preventive actions. Host and conduct Crisis calls to manage incidents effectively ensuring timely communication, efficient coordination and rapid resolution of major outage or performance issues affecting business operations. Managing the communication during live incident or outage, ensuring timely update to all stakeholder, including technical teams and business and senior managements. Flexible to work in shifts and provide on-call support. Requirements Providing full scope of the day-to-day Application Support including resolution of the live incidents as well as post-resolution problem management activities. To provide workarounds/resolutions with Active participation in crisis calls. Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements. Participate and contribute to implementing automations/new production support concepts in the team. Ensuring use of best practices are followed by complying with Group Compliance Policy. Creating batch plans and supporting weekend releases, raising production change orders, support of the various testing activities related to the new implementations. Be part of Reviewing, designing, and re-engineering processes with new technologies to improve performance. To provide 24/7 production support for Global Disbursement application ensuring uninterrupted service. Working on Service Improvement Initiatives, ensuring effective Problem and Change management and Governance. Initiatives for Automation of the manually task and Incident reduction. Monitor application performance and proactively address potential issues to meet the SLAs. Respond to Incident promptly and conduct Root Cause Analysis. Manage job schedulers, resolve batch failures, and ensure timely transaction processing. Act as a primary point of contact for escalation, coordinating with technical teams and stakeholders, business teams for issue resolution and enhancement. Maintain and improve monitoring tools and dashboards to ensure optimal system health. Document troubleshooting steps resolution procedure and contribute to a knowledge base. Participate is production patching and deployment activities during maintenance window (starting from Own and drive the end-to-end incident management process for Production systems, ensuring timely resolution of Incidents. Ensure effective communication during incident, providing regular updates to the management and drive PIRs to implement preventive actions. Host and conduct Crisis calls to manage incidents effectively ensuring timely communication, efficient coordination and rapid resolution of major outage or performance issues affecting business operations. Managing the communication during live incident or outage, ensuring timely update to all stakeholder, including technical teams and business and senior managements. Flexible to work in shifts and provide on-call support. You ll achieve more when you join HSBC. .

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: We are looking for a skilled and experienced Board developer to join our team. The ideal candidate will have expertise in Board international application, infrastructure automation, CI/CD pipelines, and cloud-native DevOps practices. You will be responsible for designing, implementing, and maintaining scalable, secure, and infrastructure to support our applications and services. Board application tool management including development and support. Board application installation and configuration. License key generation and configuration for board application. Release management for board application. End-to -End application maintenance and enhancements management handling. Production support including on-call support as required. IT service management with and incident management. Infrastructure and application support for third party vendor application. Documentation of requirements and other project specific with tools like jira, confluence, etc. . Access management for the application with tools windows Active Directory. Timely adherence to all the HSBC controls that are applied to the service. You will set out a vision and roadmap for your platform while engaging with customers, stakeholders and users to understand their perspectives and feedback. You will be a product and agile evangelist organizing around value and lean principles. You will need to get the root of technology challenges, understand them and chart a solution using the people, tools and resources available to you. Service resilience activities like Backup and disaster Recovery Testing. Understanding the business requirements and delivering the output. Documentation which would be useful for audit purpose. Control-M on boarding and monitoring the batch jobs. Requirements To be successful in this role, you should meet the following requirements: Experience in Board application tool knowledge. Experience with End-to-End infrastructure for service Excellent oral and written communication skills with a keen sense of customer service Excellent problem-solving and troubleshooting skills. Process-oriented with great documentation skills. Knowledge of best practices and IT operations in an always-up, always-available service Linux Fundamentals. Bachelor s degree in information technology. 10+ years of experience in windows administration, Infrastructure and Board development, or related roles. Work on cutting-edge cloud technologies and DevOps practices. Collaborative and innovative work environment.

Join us as an Application Support - Corporate Digital Banking at Barclays, where youll take part in the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. As a part of team of the team, you will deliver technology stack, using strong analytical and problem solving skills to understand the business requirements and deliver quality solutions. To be successful as an Application Support - Corporate Digital Banking you should have experience with: Essential Skills: Practical experience of supporting and maintaining production environments with distributed systems and highly available services Working knowledge of IT Infrastructure components (for example Linux or Windows Server OS, MS SQL or Oracle Databases, Networks, Load Balancers, Storage) Practical experience of Observability/Monitoring solutions (such as AppDynamics, AppD Synthetics, Thousand Eyes, Splunk, ELK or similar) Good knowledge of shell scripting and modern programming languages like Python. Understanding of CI/CD Pipelines and Repositories, for example Jenkins and GitHub Some other highly valued skills include: Experience of working in either a SRE or DevOps model would be desirable, however if you don t have experience but do have a passion and a demonstratable understanding of what it means we would still love to hear from you Ability to work in large, collaborative teams to achieve organizational goals Ability to construct SQL queries and interrogate databases Understanding of software skills such as design, development, maintenance, testing and software improvement Flexibility to react effectively to changing priorities and a willingness to step outside of role boundaries to achieve results. Experience of working in a financial services institution, or in a regulated enterprise scale organization You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To effectively monitor and maintain the bank s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

Key Responsibilities Lead the design and implementation of a new financial cost tracking system, replacing legacy tools. Oversee integration and optimization of supplier risk platforms with internal and external stakeholders. Provide operational support for Procurement s Cost Tracking and Risk Compliance teams. Analyze and evaluate application functionality; recommend improvements to enhance business processes. Configure and verify application setup to meet functional requirements. Collaborate with vendors to resolve functionality issues and improve application performance. Document functional specifications and contribute to solution design and validation testing. Support the analysis of potential application solutions and document recommended resolutions for functionality gaps. Skills Technical Expertise Strong understanding of Source-to-Contract (S2C) and Procure-to-Pay (P2P) processes. Proficiency in SQL is mandatory. BI tools (e. g. , Power BI, Snowflake), and data visualization/reporting would be an added advantage. Experience with supplier collaboration and risk management platforms. Skilled in requirements gathering and cross-functional coordination. Familiarity with application configuration, solution modeling, and validation testing. Preferred Experience Prior experience deploying cost tracking and risk management monitoring tools. Exposure to global supply chain operations and sub-tier supplier network analysis. Qualifications Bachelor s degree in Computer Science, Information Technology, Business, or a related field, or equivalent experience. 3-5 years of relevant work experience in procurement, supply chain, or IT application support. May require licensing for compliance with export controls or sanctions regulations. Core Competencies Business Insight - Applies knowledge of business and the marketplace to advance organizational goals. Collaborates - Builds partnerships and works collaboratively to meet shared objectives. Customer Focus - Builds strong customer relationships and delivers customer-centric solutions. Interpersonal Savvy - Relates openly and comfortably with diverse groups of people. Plans and Aligns - Prioritizes work to meet commitments aligned with organizational goals. Tech Savvy - Adopts innovations in digital and technology applications. Values Differences - Recognizes the value that different perspectives and cultures bring to the organization.

Job Description Exp: 6 to 8 Years Job Location: Mumbai (Powai - Hiranandani) It is 5 Days working Work from Office role Key Competencies Skills required: Expertise in React. js: Deep understanding of React concepts, state management, hooks, and component lifecycle. Strong JavaScript Skills: Proficient in ES6+ features, asynchronous programming, and modern JavaScript frameworks. Front-End Development: Solid experience with HTML5, CSS3, and responsive design. Version Control: Proficiency with Git and collaborative workflows. Testing: Experience with unit and integration testing (e. g. , Jest, React Testing Library). CI/CD: Knowledge of continuous integration and deployment pipelines. Experience in all components of software delivery with concentration in requirements, design and development. Quick starter to troubleshoot/resolve incidents and business support items o Ability to adapt and develop interfaces Strong analytical and problem-solving skills Ability to multi-task effectively Prioritize Business Impact and Urgency Perform application support tasks like: systems support, security reviews, maintenance tasks Testing experience o Ability to learn new technologies and methodologies quickly. Nice to have: Node. js: Experience building RESTful APIs and backend services. TypeScript: Familiarity with static typing and TypeScript best practices. Agile Methodologies: Experience working in Agile/Scrum environments. Minimum Educational Qualification: Bachelor s or Master s degree in Computer Science /Engineering/Information Technology Candidate with non-computer science degree must have minimum 1 year of relevant experience MBA in IT / Insurance/Finance can also apply for Requirements Engineer and Test Engineer role. Years Experience Knowledge: 6 -8 years of C/S Development background in design, analysis and coding, bug fixing Financial Services background appreciated COBIT / ITIL experience appreciated Experience of working within multi-location teams

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and implement solutions that enhance the overall functionality of the applications you support. Your role will be pivotal in maintaining the integrity and reliability of the software systems that are essential for business success. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in EPIC Systems.- Good To Have Skills: Experience with system integration and troubleshooting.- Strong analytical skills to assess and resolve complex software issues.- Familiarity with software development life cycle methodologies.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 7.5 years of experience in EPIC Systems.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability. Your role will require a deep understanding of the products to accurately diagnose issues and design effective resolutions, contributing to the overall success of our operations. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management.- Good To Have Skills: Experience with IT service management tools.- Strong understanding of application support processes and methodologies.- Familiarity with database management and configuration practices.- Ability to communicate technical information clearly to non-technical stakeholders. Additional Information:- The candidate should have minimum 0-2 years of experience in Configuration Database & CI Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Hi Candidates, We are hiring for Support Analyst (based on Linux/Unix) Location- Mumbai Exp- 3+ years NP- Immediate to 30days NO RELOCATION JD Knowledge and experience with Linux administration, Windows, AIX, WAS, CFT, Autosys and MQ Series Experience with system scripting Experience with Service Now ticketing system Knowledge on any monitoring tools (e.g., Dynatrace, Kibana) Familiarity with database technology is required: Oracle and SQL Server. Capability to execute basic scripts and queries Familiarity with DevOps tools including Gitlab, Ansible, Jenkins. Expertise in scripting on one of these (e.g., Python, Bash, PowerShell). Familiarity with containerization technologies (e.g., Docker, Kubernetes). Experience with any cloud platforms (preferably IBM Cloud). Understanding of ITIL or similar ITSM frameworks & tools (e.g, ServiceNow, JIRA service management) Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.) Good written and spoken English Ability to handle the issue autonomously Measure and identify areas for improving Quality and overall Delivery Capable of understanding the functionality of the application and work respectively with vigilance Good Team Player

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : Servicenow Tools AdministrationMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful implementation. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Act as the primary point of contact for application-related queries- Ensure successful implementation of applications Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management- Good To Have Skills: Experience with Servicenow Tools Administration- Strong understanding of IT operations management- Experience in designing and configuring applications- Knowledge of application development best practices Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : Servicenow Tools AdministrationMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful implementation. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Act as the primary point of contact for application-related queries- Ensure successful implementation of applications Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management- Good To Have Skills: Experience with Servicenow Tools Administration- Strong understanding of IT operations management- Experience in designing and configuring applications- Knowledge of application development best practices Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of the applications. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure the smooth functioning of critical business systems.- Troubleshoot and resolve technical issues.- Collaborate with cross-functional teams to address system issues.- Contribute to key decisions and provide insights on system improvements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR).- Strong understanding of software engineering principles and practices.- Experience in troubleshooting and resolving technical issues.- Knowledge of database management systems and SQL.- Good To Have Skills: Experience with healthcare IT systems.- Experience with electronic health record (EHR) systems.- Knowledge of HL7 standards for healthcare data exchange. Additional Information:- The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR).- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP for Retail Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive successful outcomes. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring that best practices are followed throughout the development process. Your role will be pivotal in ensuring that applications meet the needs of users and stakeholders alike, fostering an environment of innovation and efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and implement necessary adjustments to ensure timely delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP for Retail.- Good To Have Skills: Experience with SAP S/4HANA.- Strong understanding of application lifecycle management.- Experience in integrating SAP solutions with other enterprise applications.- Familiarity with agile methodologies and project management tools. Additional Information:- The candidate should have minimum 5 years of experience in SAP for Retail.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Wireless Technologies Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : BE B Tech M Tech Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues, interpreting and designing resolutions, and utilizing exceptional communication skills to maintain world-class systems. Roles & Responsibilities:- Provide ongoing support to clients, acting as the interface between the client and the system or application.- Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge.- Collaborate with cross-functional teams to ensure the smooth functioning of systems and applications.- Stay updated with the latest advancements in Wireless Technologies Operations, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Expertise in Wireless Technologies Operations.- Good To Have Skills: Knowledge of Cloud Technologies and Application Support.- Strong understanding of system and application support, including deep product knowledge.- Experience in collaborating with cross-functional teams to ensure the smooth functioning of systems and applications.- Solid grasp of the latest advancements in Wireless Technologies Operations, including innovative approaches for sustained competitive advantage. Additional Information:- The candidate should have a minimum of 5 years of experience in Wireless Technologies Operations.- The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Pune office. Qualification BE B Tech M Tech

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Ansible on Microsoft Azure Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive successful project outcomes. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring adherence to best practices in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously assess and improve team processes to increase efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Ansible on Microsoft Azure.- Strong understanding of cloud infrastructure and services, particularly within Microsoft Azure.- Experience with automation and orchestration tools to streamline application deployment.- Familiarity with configuration management and version control systems.- Ability to troubleshoot and resolve application issues effectively. Additional Information:- The candidate should have minimum 7.5 years of experience in Ansible on Microsoft Azure.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities:Epic Analyst will provide primary support for their designated application/module.Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.Provide on-going system support and maintenance based on support rosterRespond in a timely manner to system issues and requestsConduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPsPerform/support regular / periodic system patch, maintenance and verification.Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilizationPerform/support the work required to comply with audit and security requirements.Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: - Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SD-WAN Operations Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Collaborate with cross-functional teams to troubleshoot and resolve technical issues.- Provide support to end-users and ensure the smooth operation of applications.- Identify and solve issues within multiple components of critical business systems.- Contribute to the improvement of application performance and stability.- Stay updated with the latest technologies and industry trends.- Assist in the documentation of support processes and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in SD-WAN Operations.- Strong understanding of network protocols and technologies.- Experience in troubleshooting and resolving network issues.- Knowledge of ITIL processes and incident management.- Good To Have Skills: Experience with network monitoring tools.- Familiarity with cloud computing platforms.- Understanding of cybersecurity principles.- Knowledge of scripting languages such as Python. Additional Information:- The candidate should have a minimum of 3 years of experience in SD-WAN Operations.- This position is based at our Coimbatore office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities:Epic Analyst will provide primary support for their designated application/module.Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.Provide on-going system support and maintenance based on support rosterRespond in a timely manner to system issues and requestsConduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPsPerform/support regular / periodic system patch, maintenance and verification.Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilizationPerform/support the work required to comply with audit and security requirements.Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: - Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities:- Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge.- Manage service desk operations, ensuring world-class system performance and exceptional communication with clients.- Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge.- Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: - Must To Have Skills: Service Desk Voice Support, Service Desk Management- Strong understanding of IT operations and support processes.- Experience with incident management and problem management processes.- Excellent communication and interpersonal skills.- Ability to work collaboratively in a team environment. Additional Information:- The candidate should have 0-2 years of experience in Service Desk Management.- The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field.- This position is based at our Bengaluru office. Qualification Graduate

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with different teams to gather insights and feedback, which will help in enhancing the overall functionality of the systems you support. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in EPIC Systems.- Good To Have Skills: Experience with system integration and troubleshooting.- Strong analytical skills to diagnose and resolve software issues.- Familiarity with database management and query optimization.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 5 years of experience in EPIC Systems.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Grafana Good to have skills : Microsoft Azure DevOps, Microsoft System Center Operations Manager (SCOM), Microsoft SQL ServerMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work on configured services running on various platforms within defined operating models and processes, including hardware/software support and technology implementation at the operating system-level. Must have Skills :Grafana Good to Have Skills :Microsoft Azure DevOps Microsoft System Center Operations Manager (SCOM) Microsoft SQL Server Key Responsibilities :- Grafana knowledge and hands on experience- Troubleshooting experience- Good written and verbal communication skills- Excellent understanding of SQL, able to understand existing SQL Queries, good understanding of database structures MS SQL Preferred- Basic understanding of networking, firewalls and secure network communication using SSL- Good to have experience with Azure DevOps and operating Azure PipelinesProfessional & Technical Experience :- Good Git source control knowledge - Good to have LDAP knowledge around groups and permissions- Good to have knowledge or experience with Splunk and understanding Splunk queries- Good to have knowledge of PowerShell, specifically using PowerShell to run automations- Good to have knowledge of Azure, Azure Monitor, Azure Monitor Logs- Good to have Application support experience- Good to have basic knowledge of Kubernetes deployments- The ability to learn new processes and technologies- Candidate should have effective communication skills within the team and with clients - Maturity and a professional attitude:Candidate should be matured enough and demonstrate professional attitude - Dependability and a Strong Work Ethic-Candidate should demonstrate dependability Educational Qualification:Btech or equivalent Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP ABAP Development for HANA Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related problems to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Proactively identify and resolve software issues.- Collaborate with cross-functional teams to troubleshoot and debug software problems.- Develop and implement software solutions to enhance system performance.- Document software defects and solutions for future reference.- Provide technical support and guidance to end-users. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP Development for HANA.- Strong understanding of SAP ABAP programming concepts.- Experience in debugging and optimizing SAP ABAP code.- Knowledge of SAP HANA database architecture.- Familiarity with SAP Fiori and UI5 development. Additional Information:- The candidate should have a minimum of 2 years of experience in SAP ABAP Development for HANA.- This position is based at our Chennai office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work diligently to implement solutions that enhance system functionality and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of application support processes to improve efficiency.- Provide training and support to junior team members to enhance their skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in EPIC Systems.- Strong analytical skills to diagnose and resolve software issues.- Experience with troubleshooting and debugging applications.- Familiarity with system integration and data flow management.- Ability to communicate technical information effectively to non-technical stakeholders. Additional Information:- The candidate should have minimum 3 years of experience in EPIC Systems.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Oracle PeopleSoft Financials Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years of full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for software support.- Conduct regular performance evaluations for team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle PeopleSoft Financials.- Strong understanding of database management systems.- Experience in troubleshooting software issues.- Knowledge of SQL and PL/SQL.- Hands-on experience in software debugging.- Good To Have Skills: Experience with Oracle E-Business Suite. Additional Information:- The candidate should have a minimum of 5 years of experience in Oracle PeopleSoft Financials.- This position is based at our Gurugram office.- A 15 years of full time education is required. Qualification 15 years of full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : PeopleSoft PeopleTools Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Minimum 15 Years of Full-Time Education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and procedures to enhance knowledge sharing within the team.- Engage in training and mentoring junior team members to foster their professional development. Professional & Technical Skills: - Must To Have Skills: Proficiency in PeopleSoft PeopleTools.- Strong understanding of application support methodologies and best practices.- Experience with troubleshooting and resolving software issues in a timely manner.- Familiarity with database management and SQL for data retrieval and manipulation.- Ability to work collaboratively in a team environment and communicate effectively with stakeholders. Additional Information:- The candidate should have minimum 2 years of experience in PeopleSoft PeopleTools.- This position is based at our Gurugram office.- A Minimum 15 Years of Full-Time Education is required. Qualification Minimum 15 Years of Full-Time Education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities -Provide L2 Network Support and troubleshooting-Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999-Flexibility towards working on shifts.-Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines.-Front End Internal, External, and client audits and work towards the closure of the findings. Technical Experience Mandatory--------------Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto-Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills-------------------Knowledge on Cloud Technology-Knowledge on Scripting-Knowledge on Wireless Technology-SSL VPN Configuration and Troubleshooting Professional Attributes -Excellent verbal and written communication skills.-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards work-Ability to work as Team-Work independently with minimal assistance Additional Information -Certification on Cloud Technology Experience :2 to 4 yearsEducation:Any Degree or 3 Year Diploma Qualification 15 years full time education