Application Support Engineer

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and implement solutions that enhance the overall functionality of the applications you support. Your role will be pivotal in maintaining the integrity and reliability of the software systems that are essential for business success. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in EPIC Systems.- Good To Have Skills: Experience with system integration and troubleshooting.- Strong analytical skills to assess and resolve complex software issues.- Familiarity with software development life cycle methodologies.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 7.5 years of experience in EPIC Systems.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education