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Application Support Engineer (L1) SMAC

Application Support Engineer (L1) SMAC

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Computer Generated Solutions

0 - 5 years

3 - 7 Lacs

Hyderabad

Posted:1 week ago| Platform:

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Skills Required

active directory dhcp tcp ip dns switching eigrp c++ chat process networking bgp advertising routing technical support ticketing vlan linux rip mpls python networking protocols ospf vpn application support computer hardware troubleshooting http

Work Mode

Work from Office

Job Type

Full Time

Job Description

Shift: Rotational Shift (Cab facility provided from afternoon shift)
Experience: Freshers to 6 years of experience

Job Summary:

CGS is hiring for the role of Tech Support Executive in our International Chat Process. This role involves providing technical support to international customers, assisting with hardware, software, and networking issues. Its a great opportunity for freshers and experienced candidates to grow in a global support environment.

Key Responsibilities:

Provide technical support to international customers via Chat for issues related to hardware, software, and networking.
Troubleshoot OS (Windows XP, 8, 10), network protocols (TCP/IP, HTTP, UDP), VPNs, and other technical issues.
Manage SLAs and resolve issues promptly, escalating when necessary.
Ensure customer satisfaction by providing effective and timely solutions.
Log and track technical issues in the ticketing system.

Skills and Requirements

Excellent communication skills (Fluency in English is a must).
Basic knowledge of computer hardware and troubleshooting.
Familiarity with Microsoft Office, VPNs, Active Directory (AD), DNS, DHCP, and network protocols.
Strong problem-solving skills and a customer-centric attitude.
Immediate joiners only.
No leaves allowed during training.
Education: for freshers Any Degree, B.Tech. MBA.MCA
Experience: undergraduate also eligible.
Experience: Freshers to 4 years welcome.

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Application Support Engineer (L1) SMAC